This guide explains how to prevent a Streaming Radio from requesting a password when connecting to the audio stream.

Restricted streams

If stream protection is enabled and the token is not generated or is generated incorrectly, the prompt (password request) will be visible. The same applies to users who do not meet the criteria for geographical restriction, which may have been enabled for the stream.

Less common: an outage

The receiving server is the server to which your encoder connects to broadcast your stream. The streaming servers connect to the receiving server and broadcast your stream to listeners. If the receiving server fails, another backup server takes over. This architecture ensures the broadcast of thousands of streams to tens of thousands of listeners, minimizing downtime.

In the event of a failure, Infomaniak is automatically notified and will strive to restore the situation as quickly as possible. If necessary, Infomaniak will send an email to all its radio clients informing them of the causes of the failure.

A failure of a single streaming server causes thousands of listeners to disconnect simultaneously, who then attempt to reconnect. This results in an overload and causes listeners to be prompted for their password. It is then necessary to try connecting again about thirty seconds later.

Generally, the situation returns to normal after a few minutes.