This guide details the rules for sending bulk emails with Infomaniak to avoid being classified as spam, in accordance with Swiss federal laws and the Infomaniak Terms of Service.

Obtaining consent (double opt-in)

Double opt-in is the only method to protect yourself against complaints.

For the subscription to be valid, the user must:

1. Originate from a form dedicated to a specific topic.
2. Be confirmed by the recipient via a validation link sent by email.
3. Be tracked by the system (IP address and date are recorded).

How to stay compliant?

• Use a contact form with double opt-in to build your lists.
• Always keep the IP address and registration date of each subscriber.
• Always include a visible unsubscribe link at the bottom of each email.

Spam complaint management

In the event of a complaint, Infomaniak may temporarily suspend sending.

• If you provide proof of registration (IP address and date): the complaint will be dismissed.
• Without proof of registration: the complaint is deemed justified. Infomaniak may then suspend the email address, the domain, or terminate the contract in the event of a recurrence.