This guide explains how to schedule a follow-up alert if you do not receive a response to an email sent from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Introduction

• You can also configure a reminder in the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets).
• Furthermore, if the recipient belongs to the same Organization (e.g., a remote colleague), a notification will appear directly above the original message to inform them of your request.

Schedule a reminder if no response is received

To configure a follow-up alert while composing your email:

1. Click here to access your emails on your Infomaniak kSuite (❓: help).
2. Compose a new message as usual.
3. Click on the chevron ‍ to the right of the Send button to access additional actions.
4. Click on the toggle switch to enable the feature:
   
5. Choose whether to send reminders to both the recipient and yourself, or only to yourself.
6. Choose a timeframe or customize it to trigger the reminder alert if no response is received:
   
7. If you close the options window, you can return to the scheduling or cancel it.
8. Send the message:
   
9. The reminder is now scheduled, and your colleague will immediately see that a response is expected.
10. Just like in step 7, you can reschedule or cancel the reminder from the saved message in your sent messages:
    

Simply indicate that the message is important

Without triggering a reminder if no response is received, it is also possible to indicate that the sent message has a slightly higher priority than usual. To do this:

1. Click here to access your emails in your Infomaniak kSuite (❓: help).
2. Compose a new message as usual.
3. Click on the action menu ⋮ in the toolbar of the writing window.
4. Click on the priority menu.
5. Choose the priority to assign to your message, between low, normal, and high.
6. Click to send your message:
   
7. An email client such as Apple Mail will indicate this important message with a subtle notification: