This guide explains how to schedule a follow-up alert if you do not receive a response to an email sent from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Introduction

• You can also configure a reminder in the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets).
• Furthermore, if the recipient belongs to the same Organization (e.g., a remote colleague), a notification will appear directly above the original message to inform them of your pending request.

Schedule a reminder if no response is received

To configure a follow-up alert while composing your email:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Compose a new message as usual.
3. Click on the reminder icon or access the additional actions (often located next to the Send button or via a downward-pointing chevron ‍).
4. Define the desired time to trigger the follow-up alert if no response is received.
5. Send the message. The reminder is now scheduled, and internally, your colleague will immediately see that a response is expected.

Simply indicate that the message is important

Without triggering an automatic reply in case of no response, you can also indicate that the sent message has a slightly higher priority than usual. To do this:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Compose a new message as usual.
3. Click on the action menu ⋮ in the toolbar of the composition window.
4. Click on the priority menu.
5. Choose the priority to assign to your message, between low, normal, and high.
6. Click to send your message:
   
7. An email client such as Apple Mail will indicate this important message with a subtle notification: