This guide explains how to report spam or declare a false positive if spam messages slip through the cracks in an Infomaniak Mail Service, or conversely, if a valid email has been incorrectly classified as spam; you can take action in just a few clicks.

Report spam

Prerequisites

• Make sure the spam filter is active.

Next, to automatically move an email from your inbox to the Spam folder if it has bypassed the anti-spam filter:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Select the message in your inbox and then click on the Spam icon in the toolbar:
   
3. You can also open it and report it as Spam later:
   
4. Another option: open it and click on the action menu ⋮ on the right:
   

Once you have clicked on Report as spam:

• the email is moved to the Spam folder (or to the manually defined folder)
• the sender's address is added to the blocked users list
• the filter is refined for better performance over time.

Report a false positive

Conversely, if you take action on an email that is incorrectly identified as spam (false positive) by clicking on the "This is not spam" icon:

• The email is moved to the inbox…
• The sender's address is added to the list of authorized users…
• This also affects the filter and its criteria.