This guide explains how to access the tickets page and the ticket reports (within the framework of the ticketing system Infomaniak).

Access the tickets page

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Sales in the left sidebar.
4. Click on Tickets in the left sidebar:
   

The Tickets page allows you to view tickets for a single event or a set of events and see at a glance the following information:

• The summary of your ticket list (total number of tickets, including those to be paid, refunded, canceled)
• The number of tickets scanned
• The number of attendees
• The zone, the price and the seat of the participant
• The ticket status
• The ticket order number

Actions on tickets (print, export, …)

When one or more tickets are selected, it is possible to perform the following actions:

• Print in the desired format (print@home, pre-printed, thermal, show, cinema)
• Cancel tickets (only if they are free)
• Scan / Unscan (resets the participant's entry)
• Export tickets/passes in CSV format

Search options

Many filters are at your disposal to refine your ticket searches, such as:

• By setting a date range for the order
• By setting a scan date range
• By selecting the sales channel (client shop, reseller/Administrator)
• By choosing the ticket type (regular or pass ticket)
• By choosing the order status of the ticket
• By selecting a price

The results of these searches can be exported in CSV format via the Export button: