This guide explains how to resolve the error message “Your device has been detected as insecure” encountered on the SwissTransfer mobile app (iOS / Android).

Why is this message appearing?

By default, SwissTransfer does not require the creation of a user account. To prevent abuse, fraudulent automated sending, and spam, the application relies on the official integrity mechanisms of Apple and Google (Play Integrity / DeviceCheck). If these services cannot certify the authenticity and integrity of your device, the sending of transfers is temporarily suspended.

How to bypass or resolve this limitation?

• Connect via a kSuite account (the quickest solution):if you log in to the SwissTransfer application with a kSuite account, the device integrity check is bypassed, and the limitation no longer applies.
• Use the web version: you can freely send files directly from the www.swisstransfer.com website, using the web browser on your mobile device or computer.
• Check and update your device:
  • Make sure your device is not rooted or jailbroken and that no deep system modifications are active.
  • Check that the operating system and official system services (such as Google Play Services on Android) are up to date and that a valid account is associated with them.
  • Check the stability of your network connection and try again.