This guide explains how to resolve the error message “Your device has been detected as insecure” on the SwissTransfer mobile app (iOS / Android).

How to bypass or resolve this limitation?

This message only blocks the creation of new transfers from the mobile application (receiving and opening files remains accessible).

• kSuite login (fastest solution): if you log in to the application with a kSuite account, this integrity check is bypassed, and the limitation does not apply.
• Use the web version: you can send files directly from the www.swisstransfer.com website using any mobile browser or computer.
• Update and secure your device:
  • Make sure your device is not rooted or jailbroken (no custom ROM or modification tools).
  • Ensure that the operating system and Google Play Services (on Android) are up to date and that a Google account is active.
  • Check your network connection and try again.

Why is this message appearing?

By default, SwissTransfer does not require the creation of an account. To prevent abuse and fraud, the application relies on the official integrity mechanisms of Apple and Google (Play Integrity). If these services cannot confirm that your device is genuine, up-to-date, and unmodified, the transfer creation process is suspended as a security measure.