This guide explains how to quickly respond to an email on the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Introduction

• Reactions are not possible if:
  • you were a recipient of the message but in the BCC field
  • you have already added 5 reactions
  • the message has more than 20 recipients and/or is a newsletter or mailing list
  • the sender is no-reply / catchall / postmaster
  • the message is encrypted or is in spam, drafts, scheduled messages, or the trash
  • the message is the one announcing a previous reaction
• It is possible to cancel sending a reaction (even if you have not enabled a cancellation period for sending emails).

Send a reaction in the form of an emoji

Prerequisites

• Have permission to manage sending: if you were invited to the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail)to manage your address, it is possible that the Mail Service administrator has removed this right from their admin account.

To quickly send an emoji reaction to a received email:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Open the email you want to reply to.
3. Click on the “Smiley” emoji in the list of quick actions at the top right of the message:
   
   • You can also access this feature via a button below the message:
     
4. Click on the emoji that best represents your reaction. It will be added below the message and immediately sent to your contact.
   • You can cancel the sending while it's in progress from the notification displayed at the bottom of the screen:
     
5. The emoji is displayed on the message in question.
   • A record of your reaction is also stored in the sent messages folder.
   • If several people have reacted, you can hover over the emoji to see who added which reaction:
     
6. The emoji is displayed to your recipient, who receives a notification as usual when they receive a reply to their email:
   
   • They can also reply to the reaction via email (but not with a new reaction) as usual when receiving a new message.
7. The user who reacted to the email can quickly find the last emoji used in their list of reactions in the app, avoiding having to search for it each time: