This guide explains how, from a Mail service, to allow a person to access an email address within the Infomaniak ecosystem, i.e., by using only the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) and/or the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets), without creating a specific password for the address.

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail service.
• Have at least the right to manage the Mail service in question (or be Administrator / Legal Representative within the Organization).

Invite a user to use an email address from the Mail service

To allow an existing user to access the email address you want to share:

1. Click here to access the management of your Mail Service in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address in the table that appears:
   
4. Click on Add above the table of users who currently have access to the email address in Mail:
   
5. Enter the password to log in to your Infomaniak account if prompted.
6. Choose (a) one of the existing users within your Organization or (b) an external user:
   

Option [a]: Existing user in the Organization

When the third party who needs access to the email is already part of the Organization, it's very simple:

1. The email address in question will automatically be visible and accessible to the selected user on the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) with the specified permissions.
2. Click the button to Add the user:
   
3. After adding the user, you can still restrict their access by clicking on the icons corresponding to the permissions…
4. …or even remove their access to the email address:
   

The user in question does indeed have access to the email address in question:

Option [b]: User external to the Organization

If the third party is not at all affiliated with the Organization, either because they are not yet familiar with Infomaniak, or because they have their own Organization:

1. Click on the radio button to select the new user option.
2. Click to configure the user's permissions:
   
3. If necessary, modify the permissions granted to the user for the email address in question.
4. Save the changes:
   
5. Click the button to Add the user:
   
6. The invitation is created (in the form of a URL, such as https://welcome.infomaniak.com/iw/abcdef-12345..…), and the user simply needs to click on the link (see below) to add the email address to their Infomaniak Mail account.
7. It is possible to send the invitation by email:
   
8. The invitation is visible in the user tab of the email address, and it can be deleted at any time:
   

If the third party is already using the Infomaniak Web Mail app…

The user (third party) clicks on the invitation link while logged in to their Infomaniak account…

1. … or if they log in to their account after clicking on the invitation link:
   
2. If necessary, the user can still change accounts before associating the address if needed:
   
3. The user in question can access the email address in question once they have chosen the organization:
   

If the third party is not yet using Infomaniak…

After clicking on the invitation link received and entering their email address, the third party will be prompted to create an Infomaniak account:

1. She will need to enter her contact details and create a password to log in to her Infomaniak account:
   
2. She will need to provide a phone number and accept the terms and conditions:
   
3. She will need to add a two-factor authentication (2FA) method to secure access to her Infomaniak account:
   
4. Once the 2FA method has been added, that's it: the user is redirected to the Mail Infomaniak web app, which will display the email address to which the invitation link referred:
   

In case of a problem

If the Invite button is not visible or remains grayed out, check that:

• your user account has sufficient permissions to manage the product in question
• the email address in question does not yet exist as a login ID for an Infomaniak Organization
• the table below the button does not mention a user with an email address identical to the email address in question.

Example: you want to invite someone to view the address anna.a@domain.xyz, but the button is grayed out because a user anna.a@domain.xyz is listed in the table.

Solution: to be able to invite a new user to view the address in question (or if a message indicates that it is not possible to proceed further for security reasons), please refer to this other guide.

If the user cannot access the address

When a user is added, the email address is automatically added to their Mail Infomaniak apps:

They can switch between their addresses at any time via the chevron located in the upper left corner of the screen:

It can also switch between the various Organizations to which its Infomaniak account belongs, in order to access other addresses for other Mail Services (refer to this other guide).

If the address associated with the invitation does not appear, try refreshing the browser page (Command ⌘ + R on macOS and Ctrl + F5 on Windows).