This guide explains how to manually pay your Infomaniak invoices and what payment methods are accepted. Please refer to this other guide if you wish to automatically renew certain products.

Introduction

• If invoices are not paid within the specified timeframe, the services in question will be blocked and then terminated.
• In case of a problem, it is therefore important to react quickly.
• To be notified by email of a product's due date, check the billing message settings in your Manager.

Pay or renew a product

To renew a product before or on its due date:

1. Click here to access the payment management section in the Infomaniak Manager.
   • Access requires authentication with a user who has sufficient rights.
2. If necessary, click on the date filter (next 2 months) to Show All.
3. Select the products to pay:
   
4. Click on the Pay my selection button (or on the button to its left to obtain a Pro Forma invoice before payment):
   
5. Enable or ignore any options offered.
6. Choose a payment method and complete the process.

Pay an outstanding order

To pay for your order:

1. Click here to access the order management section in the Infomaniak Manager.
2. Click on the action menu ⋮ located to the right of the order in question.
3. Choose Pay:
   
4. Choose a payment method and complete the process.

To pay for a new order, a renewal, or a plan change, you can use:

• credit card Visa, MasterCard, CB Carte Bleue
• PostFinance card (if the currency is in CHF)
• IBAN bank transfer (any bank charges will be your responsibility)
• PayPal
• Twint: clike credit cards, when making a payment in the Manager or the Shop, the Twint profile will be saved in your account as a payment method that can then be used to make automatic renewals or payments without having to scan a QR code again
• the prepaid account (it is possible to use the available balance and pay the remainder of an invoice by another payment method)

To credit a prepaid account, you can use:

• credit card Visa, MasterCard, CB Carte Bleue
• PostFinance card (if the currency is CHF)
• IBAN bank transfer (any bank charges are your responsibility)

The deposit limits for a prepaid account are from 0.1 CHF/EUR to 9999 CHF/EUR.

Generate or print a PDF invoice

Refer to this other guide if you are looking for information about Infomaniak invoices.