This guide explains how to remove an user's access to an email address within the Infomaniak ecosystem, from within a Mail service. This means the user will no longer be able to access the email address using only the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) and/or the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets).

Prerequisites

• You must have at least the right to manage the Mail service in question (❓: help).

Managing and removing a user from the Mail service

The current model for managing mail access allows each user within an Organization to connect independently and securely to the same mail address, without sharing a global password.

If a user should no longer have access to a mail address and its content, simply remove it from the interface:

1. Click here to access the Mail Service management in your Infomaniak Manager (❓: help).
2. Click on the name of the Mail Service in question.
   
3. Click on the email address in question in the table that appears:
   
4. On the list of users who currently have access to the address in question, click on the action menu ⋮ to the right of the user in question.
5. Choose to remove their access to the email address:
   
6. Confirm the action: all access to the email address will be terminated, and it will no longer be possible to view it.