This guide concerns the notifications you can receive with the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets).

Receive notifications based on a specific email address

The Infomaniak Mail mobile app allows you to manage multiple email addresses, and you can choose to receive notifications only for certain email addresses and not for others.

To access the app's notification settings, refer to this other guide.

Troubleshooting…

… on iOS

In the Infomaniak Mail mobile app settings, check that notifications are enabled for the email address in question:

… on Android

On Android devices, especially Samsung devices with One UI 6.1 and later, the system settings screen for notifications no longer allows you to specify which of your email addresses should trigger a notification by default:

The solution is to enable it from the main Android notifications page by clicking on "Advanced settings" at the bottom of the window…

… the “Manage notification categories for each application” option:

Then, go back to the Infomaniak app's notification page and you can tap on “Notification Categories”…

… to find the option to choose specific notifications by email address:

Receive all notifications

If you have enabled notifications for the app on your mobile device, you will receive a notification for each new message that arrives.

Troubleshooting…

If you see a new message arriving in your inbox, but it doesn't trigger any notifications on your device, there may be several reasons.

1. Start by opening the app to make sure it is working, and update it if necessary.
2. Open another app or turn off the device screen (if the Infomaniak Mail app is open, in the foreground, with the screen on, the device may not emit any notifications).
3. Send a new test message to your email address to trigger a notification.
4. Is the test message in the inbox? Indeed, a message going to spam or another folder may not trigger any notifications.

… on Android

1. Have you waited several tens of minutes? Indeed, quick notifications (like push notifications) require going through a Google service to function, but some devices that do not use Google services (like Fairphone) may experience notifications arriving at much longer intervals.