This guide concerns the notifications you can receive with the mobile app Infomaniak Mail (app for iOS / Android smartphone or tablet).

Be notified according to the specific email address

The mobile app Infomaniak Mail allows you to manage multiple email addresses and you can choose to receive notifications only for some of your email addresses and not others.

To access the notification settings of the application, refer to point C of this other guide.

Resolve an issue…

… on iOS

Check in the settings of the mobile app Infomaniak Mail that notifications are enabled for the email address in question:

… on Android

On Android devices, particularly Samsung with One UI 6.1 and above, the system settings screen for notifications no longer allows you to specify by default which of your email addresses should trigger a notification:

The solution is to enable, from the main page of Android notifications, by clicking on “Advanced settings” at the bottom of the window…

… the option “Manage notification categories for each application”:

Then go back to the notification page of the Infomaniak app and you can tap on “Notification categories”…

… to find the specific notification choice by email address:

Receive all notifications

If you have authorized the application's notifications on your mobile device, you will receive a notification for each new message that arrives.

Resolve an issue…

If you see a new message arriving in your inbox, but this one has not triggered any notification on your device, there may be several reasons.

1. Start by opening the application to make sure it is working, update it if necessary.
2. Open another application or turn off the device screen (if the Infomaniak Mail app is open, in the foreground, screen on, the device may not emit any notification).
3. Send a new test message to your email address to trigger a notification.
4. Is the test message in the inbox? Indeed, a message going to spam or another folder may not trigger any notification.

… on Android

1. Have you waited for several dozen minutes? Indeed, fast notifications (push type) require going through a Google service to work, but some devices that do not go through Google services (such as Fairphone), notifications can arrive at much longer intervals.