This guide explains how to enable and configure two-factor authentication (also known as two-factor authentication, 2FA) for the Acronis application used with Swiss Backup.

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Introduction

• Two-factor authentication enhances the security of your account: in addition to your usual password, a unique code must be entered when logging in.
• This code is generated by an authentication application installed on a device you own, such as a phone, tablet, or computer.
• Therefore, even if someone knows your username and password, they cannot log in without this second code.

Enable two-factor authentication for the organization

The Acronis application uses temporary codes of the TOTP type. These codes are generated automatically by an authentication application and usually change every 30 seconds. You can use, for example:

• Google Authenticator
• Microsoft Authenticator
• any other application compatible with TOTP codes

Two-factor authentication must be enabled by an organization administrator.

1. Log in to the Acronis console used with Swiss Backup.
2. Enable two-factor authentication at the organization level.
   • If necessary, consult the official Acronis documentation.
3. Then, ask users to reconnect to the console.

Upon their next login, users will be prompted to configure two-factor authentication for their own account.

Configure two-factor authentication for your user account

Prerequisites

• Two-factor authentication must be enabled for the organization.
• A TOTP-compatible authentication app must be installed.
• The time on the device used must be correct.

Next:

1. Log in to the Acronis console used with Swiss Backup.
2. Enter your username and password.
3. When the two-factor authentication setup screen appears, open your authentication app.
4. Scan the QR code displayed on the screen.
   • If scanning the QR code does not work, manually enter the alphanumeric code displayed below the QR code.
5. Save the QR code or alphanumeric code in a safe place.
   • This can be used to reconfigure two-factor authentication if you lose the device used to generate the codes.
6. Enter the code generated by the authentication app into the Acronis console.
7. Validate the configuration.

Two-factor authentication is now active for your account. On subsequent logins, you will need to enter your password and then the code generated by the authentication app.

In case of problems

Lost the device used to generate the codes

If you have saved the QR code or alphanumeric code, add the account again in your authentication app on a new device.

If you have not saved this code, ask your administrator to reset the two-factor authentication for your account.

Changing devices

To use a different device, reset the two-factor authentication for your account, then configure it again with the new authentication app.