This guide explains how to obtain and configure notifications when one or more Streaming Radio streams experience an outage (short and/or long duration).

Introduction

• Every minute, a script checks for outages and sends an email and creates an event only if the outage lasts for at least 5 minutes.
  • It resends an email if the outage lasts more than 30 minutes.
  • If the service is restored and an alert has been sent, a confirmation email is sent.
• All outages are logged and kept for 30 days, but you will not be notified in the event of a minor outage.
• For possible reasons for these outages, please refer to this other guide.
• All outages are recorded by the system and can be viewed in the events section of the Manager.

Email alert

To configure notifications:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Click on the name of the audio stream in question:
   
4. Click on Settings in the left-hand menu.
5. Click on the Notifications tab.
6. Enable notifications using the toggle switch:
   
7. Configure the monitoring schedule (days of the week / hours).
8. Save your changes.
9. Add the users in the Organization who should be notified by email or SMS (depending on the settings above):