This guide explains how to view your monthly statements (within the Infomaniak ticketing system), print the corresponding accounting documents, configure your bank account to receive your payments, and, if necessary, request an exceptional advance payment.

Introduction

• At the beginning of each month, the Infomaniak ticketing system generates a report summarizing the online sales from the previous month.
• This report takes into account all sales made, less any applicable commissions.
• The net amount is automatically transferred to your bank account during the first week of the month, regardless of the event status.

Add and select a bank account

Before any payment is made, you must specify a bank account from the Infomaniak Payments menu in the Accounting section of your ticketing system.

Once the account has been added, you must select it at the top of the page in the Settings dropdown menu.

View and print an invoice

To view or download a monthly statement in PDF format:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant ticketing system.
3. Click on Accounting in the left-hand menu.
4. In the Processed and archived payments section, select the desired report (overall or detailed).
5. Click on Print or Download PDF.

Request a down payment

If needed, you can request an advance payment (maximum once per week and until the 25th of the month):

• Processing time: the request will be processed within 2 business days.
• Fees: a CHF 5 administrative fee applies.
• Condition: advance payment requests are suspended 5 days before the end of the month.