This guide explains how to view your monthly statements (within the Infomaniak ticketing system), print the corresponding accounting documents, configure your bank account to receive your payments, and, if necessary, request an exceptional advance.

Introduction

• The Infomaniak ticketing system generates a report at the beginning of each month, summarizing online sales from the previous month.
• This report takes into account all sales made, less any applicable commissions.
• The net amount is then automatically transferred to your bank account during the first week of the month, regardless of the event's status.

Add and select a bank account

Before any payment is made, you must specify a bank account from the "Infomaniak Payments" menu in the "Accounting" section of your ticketing system…

Once the account has been added, you must select it at the top of the page in the “Settings” dropdown menu.

View and print an invoice

To view or download a monthly invoice in PDF format:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Accounting in the left-hand menu.
4. In the Received and archived payments section, select the desired report (overall or detailed).
5. Click to print or download the PDF.

Request an advance

If needed, you can request an advance, up to once per week and no later than the 25th of the month:

• Processing is completed within 48 business hours.
• An administrative fee of CHF 5.00 will be applied.
• Advance payment requests are suspended 5 days before the end of the month.