This guide explains how to create and manage email passwords for an email address from the Mail Service, so that you can access it using a third-party application, such as Outlook or Thunderbird.

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail Service.
• Have at least the right to manage the Mail Service in question (or be an Administrator / Legal Representative within the Organization).

Generate an email address password

To add a password to the example address demonstration@exemple-domaine.ch:

1. Enter your login ID and password for your Infomaniak account on the https://manager.infomaniak.com/ page:
   
2. Validate the login on the Manager using the 2FA (two-factor authentication) method that was initially defined:
   
3. Once on the dashboard, click on Mail Service:
   
4. Once you are in your Mail Services, click on the name / domain name to which the email address in question belongs:
   
5. Once you are in the Mail Service to which the address belongs, click on the email address in question:
   
6. Once you are on the email address in question, click on the Devices tab and then on Add a device:
   
7. At this stage, it may be necessary to re-enter the login password (the one from step B above):
   
8. Then choose not to specify a particular user ("No user").
   • Specifying a user, however, makes it possible to link any SMTP restriction for the user to their connected devices, in addition to simply removing their right to send emails from the Infomaniak ecosystem.
9. Enter a descriptive name that allows you to identify the reason why you created this device (here, the user needs a password to be able to send emails from a site, and he adds as useful information the current date):
   
10. There you go: the new password is displayed, you can change the characters (minimum 16) if necessary (please note that it will not be possible to display it again).
11. Save it at the bottom of the page to use it as you wish:
    

Did you click on the “Finish” button (above, “P”) without noting the password? No problem, modify or generate a new one!

1. Click on the action menu ⋮ located to the right of the device you just created and click on Change password:
   
2. Click on the button on the far right of the field to generate a new random password and/or enter directly the secure characters you want to use (minimum 16) for the new password, then click on the button to save the change:
   
3. There you go, the password that replaces the old one is displayed permanently, you can enter it on your device(s) to replace the previous one (please note that it will not be possible to display it again).

Do you need a password for a secondary and temporary user? No problem, generate a second one!

1. Click on the button to Add a new additional device:
   
2. Then, choose not to specify a particular user, and enter a name that will allow you to identify the reason why you created this device (here, the user needs a password for a one-week intern):
   
3. There you go, the password is displayed; you can use it for your intended purpose (note that it will not be possible to display it again later; however, as before, it will of course be possible to modify it or generate a new one):
   

Alternative: create a password for a user

Rather than creating a password yourself and having to communicate it to the user later, you can directly allow a user who has fewer permissions than you to obtain the password for the device they need:

1. Add the new user (whether they already exist in the Organization or not) as described in this other guide:
   
2. Once the user has been added, switch to the devices tab to add a new device:
   
3. Enter your Infomaniak account login password if necessary, then select the user created in step 1.
4. Click on the first option to send a configuration assistant for the user's device.
5. Click on the Continue button:
   
6. Copy the invitation link, which is valid for 30 days, and send it to the user.
7. If necessary, send the invitation to the user's email address:
   

In step 4 above, you can also choose to generate a password:

• The created password will be displayed; you can modify it one last time, copy it, and store it securely (e.g., in a password manager); it will no longer be possible to view it afterward.

Modify or remove an existing password

When access is no longer needed, revoke only the password in question: other access to the email address will remain active.