This guide explains how to connect the Apple Mail desktop app on macOS (MacBook Pro, Neo, etc.) to an email address hosted by Infomaniak.

Introduction

• Your macOS computer will be automatically configured using Apple-compatible .mobileconfig configuration profiles, unlike a manual configuration.
• It is possible to delete a configuration profile once it has been installed (scroll to the bottom of this page for instructions).

Install a configuration profile

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Verify that the Mail Service is configured optimally.

You can download the profile from the device in question or send it from another device (if you already have an email address that works correctly, for example):

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account for the Organization where your email address is managed.
2. Choose to install the profile on this device.
3. Choose to synchronize emails.
4. Choose the email address to configure in Apple Mail (from the ones you have access to).
5. Create a new device:
   
6. Enter a descriptive name for the new device.
7. Click the button to Download the profile (you can also send it by email using the link on the right):
   
8. Once the profile-applemail.mobileconfig file is on your computer, double-click it to open and run it.
9. Click OK:
   
10. Open the computer's System Settings.
11. Click on Downloaded Profile in the sidebar, then double-click the new profile to apply it:
    
    • If you have an older version of macOS or cannot find the profile, search for "profile" in the settings, or consult the official documentation, changing the system version at the top of the page if necessary.
12. Click Install…:
    
13. A password will then be requested…
    1. either you know it because you already created it in the Devices section of the Mail service:
       
    2. or you can copy the new password that is located further down on the assistant page config.infomaniak.com that you opened previously:
       
    3. Before the email address password is displayed, your Infomaniak account password may be requested for security reasons:
       
    4. There you go, the randomly generated password is displayed; simply copy it:
       
14. Paste the password into the macOS window.
15. Click Install to start installing the profile:
    
16. There you go, your email address is now configured in the Apple Mail application, which you can open and manage:
    

Remove an IMAP account

Refer to the chapter "Stop using an account" and, at the top of the page*, change the version of your system if necessary (note: do not delete a POP-configured account without saving your messages beforehand).

Delete an Apple profile

Refer to the official documentation and, at the top of the page*, change the version of your system if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces sometimes subtle changes with each new version of its system, for example, a path on iOS 15…

… becomes this on iOS 18…