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Cancel kDrive

This guide explains how to completely terminate a kDrive space.

 

Preamble

  • For most products, confirm the termination request by email, otherwise no data will be deleted.
  • Outstanding and out-of-package fees remain due.
  • A termination confirmation is sent to any other administrators of the Organization.
  • Backups will be irrevocably deleted upon termination, making any restoration impossible.

 

Terminate the kDrive offer

To access the termination of the offer:

  1. Click here to access the management of your product on the Infomaniak Manager (need help?).
  2. Click on the action menu ⋮ located to the right of the item concerned.
  3. Choose Terminate:
  4. Follow the procedure to the end.

 

If the kDrive exists within a my kSuite, it is the my kSuite that will need to be terminated (you will be redirected to it if you follow the path indicated above):


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