This guide details the parameters required to configure email sending (scan-to-mail / scan-to-email) from a printer, scanner, or any other device (Hewlett-Packard, Xerox, Canon, Epson, Brothers, etc.) connected via an Infomaniak mail account.

Preamble

• Your device must support SMTP authentication.
  • Anonymous sending is not allowed.
• Manually configure your emails, contacts & calendars on your devices

SMTP configuration settings

Use the following settings in your device's configuration interface:

• Outgoing server (SMTP): mail.infomaniak.com
• Port and Security: 465 (SSL/TLS) or 587 (STARTTLS)
• Authentication: required / yes
• Username: the full email address (e.g.: scan@domain.xyz)
• Password: the password created for this email address

In case of problem

If the connection fails, check that port 465 or 587 is not blocked by the firewall of your local network.

Also test the connection by temporarily disabling encryption (port 25 or 587 without SSL), although this is strongly discouraged for security reasons.

If you encounter a problem with a third-party device, contact its manufacturer directly or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.