This guide explains the steps you need to take to access an email address created on Infomaniak by a third party, whether you are an employee, collaborator, family member, or in any other situation.

Requesting to be a user of the email address

Prerequisites

• If you already have an Infomaniak account, check that the email address is actually inaccessible to your user at the moment.
• Note your login ID: click on the pill with your initials / avatar in the top right corner of the Infomaniak Manager:
  

Then, contact the manager of the email address in question (demo@primary-domain.ch in this example):

1. Ask them to follow the instructions provided in this other guide faq.infomaniak.com/1478 to add your login ID as a user of the “demo” address on the “primary-domain.ch” Mail Service.
2. Provide them with your login ID, for example faq@exemple-domaine.ch.

By following the guide, they will be able to add your login ID at step 6 as a user of the email address:

• either directly, because you are already part of the same Organization as them:
  
• or via an invitation link system, which they can send to you via message, email, for example:
  

Once the operation is complete, you will see the content of the relevant mailbox appear on your interface at ksuite.infomaniak.com/all/mail: