Fix an error "The web host domain.xyz does not exist

This guide is for you if you encounter the error The web host does not exist when visiting a site address on a Web Hosting Infomaniak.

Preamble

• This type of error usually occurs because your domain name is not properly linked to your site (your domain name is likely pointing to the wrong IP address or is misconfigured).
  • Example: a domain abc.xyz that is misconfigured and points to a Starter hosting in IPv4, and to a shared hosting in IPv6…

Solving a Domain - Website Linking Issue

To get your site back online:

• Check the DNS zone of your domain name, especially its A records.
• Correct them if necessary by entering the IP address of your hosting.
  • Any DNS addition or modification can take up to 48 hours to propagate.

For this, the easiest way is to use the DNS Diagnostic tool Infomaniak to automatically correct the pointing, by previously grouping the products in the same Organization if necessary.