This guide is for you if you receive the The web host does not exist error when visiting a website address on an Infomaniak Web Hosting service.

Introduction

• This type of error most often occurs because your domain name is not correctly linked to your website (your domain name probably points to the wrong IP address or is incorrectly configured).
  • Example: a domain abc.xyz that is incorrectly configured and points to an IPv4 address for a Starter hosting plan, and to an IPv6 address for a shared hosting plan…

Troubleshooting Domain - Website Linking Issues

To get your website back online:

• Check the DNS zone of your domain name, especially its A records.
• Correct them if necessary by indicating the IP address of your hosting.
  • Any DNS addition/modification may take up to 48 hours to propagate.

To do this, the easiest way is to use the Infomaniak DNS Diagnostic tool to automatically correct the settings, by grouping the products into the same Organisation if necessary.