This guide explains how to export the content of an email address hosted by Infomaniak.

Introduction

• Infomaniak does not offer an export function (e.g., for PST files).
• Infomaniak stores your emails for the entire duration of your contract, and depending on your plan, with integrated backups without size limits for normal use of a shared service, in accordance with Art. 1 of the Mail Service's specific terms and conditions.
• The manual export option below works on Windows: this allows you to back up your emails into a single archive that can be easily restored.

Manual Export

To export all messages contained in your email address hosted by Infomaniak:

1. Install the free Thunderbird application.
2. Configure the relevant email address using IMAP (to include subfolders).
3. Make sure that all the desired content is present (synchronize the mailbox from the beginning - not just the last 30 days, for example).

Then…

• … or you can install the free BackupThunderbird application, which allows you to create an archive (encrypted if necessary) and restore it later…
• … or you can simply display Windows' hidden files, then find and back up this profile folder
  C:\Users{USER}\AppData\Roaming\Thunderbird\Profiles{PROFIL_USER}\
  because it contains all your email messages.

Download emails locally

Another solution (not recommended) could be to configure an email software/client by choosing to receive messages using the POP3 protocol, which will download the messages locally and only affect the inbox.