This guide explains how to copy the content of one or more external email addresses using IMAP (all email messages, folders, subfolders, in short, the entire structure of your existing email account with other providers) to one or more of your existing addresses at Infomaniak, thanks to the Infomaniak import tool!

Introduction

• The email address spelling does not need to be the same.
• Once the import process has started, it is no longer possible to interrupt it.
• The entire external mailbox will be imported:
  • This operation does not affect the data already present in the destination address, nor the data in the source address.
  • Any potential duplicates are handled: identical content will only be copied once.
• There are alternatives to this process (❓: help).

Copy emails from another provider to Infomaniak

Prerequisites

• Have a Mail service in your Infomaniak Manager (❓: help).
• Have a sufficient number of addresses available or adjust the quota beforehand if necessary (❓: help).
• Create one or more addresses for this Mail service (❓: help).
• The destination email address must be associated with the user (= the Infomaniak account) you are using (❓: help).
  • This is not a requirement for the bulk import explained below.
• The source email address, from which you need to copy the content, must have been used (or be compatible) with the IMAP protocol (❓: help):
  

Next, to import the email content:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant organisation; the import will be done to one of the email addresses associated with the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on IMAP import.
4. Click on one-time import.
5. Fill in the field on the left with your source email address (the content of which you want to copy).
6. Fill in the field on the right with the password for that same source email address (see prerequisites).
7. If necessary, modify the Advanced Settings to specify an IMAP server address:
   1. Enter the IMAP server name (hostname provided by your email provider), for example imap.domain.ch (or .net, .com, etc. depending on your email address in step 5 above).
   2. Enter the port number (default 993) and enable SSL.
8. Click on Confirm:
   
9. If necessary, enter a second email address to be imported at the same time.
10. Choose the email address from which to import emails; the drop-down menu lists the email addresses currently associated with your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) for the Infomaniak account you are logged into.
11. After selecting the desired destination address from the list, click on the blue Import Emails button:
    
12. The copying process begins. You can wait and see the result on the page once the import is complete, or close the window (the import continues in the background, and progress can be tracked - see below):
    
13. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied:
    
14. A progress tracker is available in the settings of the destination email address, on the Mail web app (online service ksuite.infomaniak.com/mail) only:
    
15. The tracking feature allows you to view the import history for the address in question:
    

Import content from multiple email addresses in batches

To import the content of several external email addresses (maximum 25 at a time) to one or more Infomaniak email addresses:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant organisation; the import will be done to one of the email addresses associated with the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on IMAP import.
4. Click on advanced mode: Import multiple email addresses from a CSV file (.csv format).
5. Download the example CSV template:
   
   • The template has this format: source-email@domain.com;sourcePassword;imap.source-host.com;sourcePort(993);sourceSsl(1or0);dest-email@domain.com
6. Edit the csv file to create one with the correct information needed for the copy (see prerequisites):
   
7. Upload the file using the Select CSV file button.
8. Once the file has been uploaded to the tool's page, correct or ignore any errors; click Import.
9. The copy process has started. You can wait and view the result on the page once the import is complete, or close the window (the import will continue in the background, and progress can be tracked - see below).
10. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied.
11. Tracking is available in the settings for the destination email addresses, on the web app Mail (online service ksuite.infomaniak.com/mail) only.
12. Tracking allows you to view the import history: