This guide explains how to manage the files of a Web Hosting with an FTP software/client.

Preamble

• To easily and quickly manage the files of your web hosting without having to install an application or enter FTP credentials, use the Web FTP on the Manager (it allows, among other things, CHOWN and file compression/decompression zip).
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (FTP/S3/Swift for storage, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.
• Regarding the protocols supported by Infomaniak (FTP, SFTP, etc.) depending on your hosting offer (Starter, Node.js, etc.), refer to this other guide.

Parameters to provide for FTP software

Prerequisites

• Create an FTP/SSH account.
• Install an FTP software/client like Filezilla, Cyberduck, Commander One, Transmit, etc.

Regardless of your FTP software/client, the 3 essential parameters for configuring FTP access are always:

1. Hostname: FTP server address
2. Username: FTP account name
3. Password: that of the FTP account
   
    
   • The port number is usually left at default.
   • The connection type and mode are usually left at default.
   • If a limit on the number of simultaneous connections is offered, it is recommended to activate it.

Obtain the connection information to the hosting

You will find all the information on your Infomaniak Manager:

1. Click here to access the management of your hosting on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the hosting concerned:
   
3. Click on FTP (or FTP / SSH) in the left sidebar
   

1. FTP Hostname

The hostname to use in your FTP software/client is specified at the top of the page obtained in point 3 above and an icon allows you to copy the address to the clipboard.

Starter Offer - Basic Web Page

If the domain indicated is not functional (does not point to the hosting IP address, for example), then use the IP address as the host name, in the form 123.45.678.123 (refer to this other guide).

Paid Web Hosting

Use the host name in the form xyzb.ftp.infomaniak.com, for example.

2. FTP Username

The username is the name of the account to be created in your Manager: xyzb_abcdefg, for example.

3. FTP User Password

The FTP user password is defined by the creator of the FTP account. If you forget it, edit the FTP account by clicking on it and set a new password.

It is not possible to display a password that has already been applied; you need to apply a new password if you no longer have the currently defined password.

Once the connection is established…

When you enter the 3 required parameters, your FTP application should display the directory structure of your hosting: