This guide explains the procedures for withdrawing and returning assets when a Public Cloud product is terminated.

Withdrawing and returning assets on Public Cloud

When a voluntary termination is performed, the resources associated with the Public Cloud are gradually deactivated and then deleted.

DNS resources of the DNSaaS (Designate) type are immediately deleted upon termination.

All other resources are deactivated across all Public Cloud regions:

• deactivation of users and projects;
• inability to access remaining resources;
• deactivation of resources that are still exposed:
  • S3 buckets and Swift containers (Object Storage);
  • stopped Compute instances (powered off);
  • automatic exit from pause mode before instance shutdown;
  • automatic exit from rescue mode before instance shutdown;
  • deactivation of Load Balancers (LBaaS);
  • deactivation of orchestrations and alarms (Heat).

Resources that are not exposed are not immediately modified, including:

• volumes;
• images;
• backups;
• snapshots;
• public keys;
• private networks;
• secrets.

Asset retention period

With the exception of DNS resources, assets are retained for a period of 7 days after termination.

On the 7th day at 3:00 AM, all remaining resources are permanently deleted, with no possibility of restoration.

Asset recovery after termination

After the product is terminated, a recovery request can be submitted within a maximum of 3 calendar days.

This request requires:

• an active subscription to a Public Cloud product;
• an up-to-date billing status;
• compliance with the applicable contractual terms.

Provided that the data is still available on the storage infrastructure, suspended services can be reactivated within a maximum of 4 days after the request is approved.

Stopped instances are not restarted automatically. However, they can be restarted manually if necessary.

You are responsible for exporting the assets.