This guide addresses issues that may arise when using Infomaniak applications (such as kChat, kDrive, Infomaniak Authenticator, etc.) or tools (such as config.infomaniak.com, the Infomaniak Manager, etc.) with old / outdated / obsolete‍ hardware (OS, browser, devices, etc.).

Introduction

• For example, it will not be possible to comfortably access Infomaniak services with an iPhone 5s or 6 on iOS 12.
• It is therefore recommended to regularly update browsers and operating systems to benefit from the best possible experience with the Infomaniak infrastructure.
• Also, please refer to this other guide which focuses specifically on browsers and their components.
• And are you using the latest version of the Infomaniak app in question?

Update the OS, browser, etc.

Old systems or browsers can cause slowdowns, errors, or incorrect display. It is therefore preferable to rely on components that are regularly updated, as Infomaniak apps work optimally on updated systems and with recent hardware.

Example for kChat:

If you encounter issues with your web browser, try updating it or installing an alternative:

• Google Chrome
  https://www.google.com/chrome/
  (The site automatically detects the operating system and offers the latest version)
• Mozilla Firefox
  https://www.mozilla.org/firefox/new/
  (Download and update page for Windows, macOS, and Linux)
• Microsoft Edge
  https://www.microsoft.com/edge
  (The link offers automatic updates or downloads depending on the system)
• Safari (macOS only)
  https://support.apple.com/fr-fr/HT204416
  (Safari updates are done through macOS system updates)
• Opera
  https://www.opera.com/fr/download
  (Allows you to download the latest version for your system)
• Brave
  https://brave.com/download/
  (Download page with automatic operating system detection)

Technologies used by Infomaniak

Many web tools developed by Infomaniak use Angular. The need for updated or recent hardware to run the applications is not specific to Angular itself but rather a general requirement for running any modern web application. Here are some reasons why updated hardware is often necessary:

1. Angular relies on advanced features of modern browsers, which are often absent or poorly managed in older versions.
2. Recent browsers optimize JavaScript execution and graphics rendering, which improves the responsiveness of Angular applications.
3. Updated versions fix known vulnerabilities, reducing the risk of compromise.
4. Modern browsers are more compliant with the latest HTML, CSS, and JavaScript specifications, ensuring better compatibility.
5. Modern APIs (camera, geolocation, notifications, etc.) are only accessible via recent browsers, which are essential for interactive experiences.