This guide explains how to create, save, and edit an Office file (text, spreadsheet, presentation...) on the Web app kDrive (online service ksuite.infomaniak.com/kdrive) and on the mobile app kDrive (application for iOS / Android smartphone or tablet).

Use the native editor

kDrive natively integrates the Docs, Grids and Points applications which allow you to create, modify and collaborate online on documents of type Word .docx, Excel .xlsx and PowerPoint .ppsx. You will thus be able to work with:

• text document
• spreadsheet (worksheet)
• presentation
• notebook
• document draw.io for diagrams, schematics and wireframes

A feature allows you to add a bookmark (shortcut to a favorite passage in your document or the equivalent of a web page anchor) that you can easily share with your contacts. You will also be able to easily notify a user of your Organization directly on the document.

Use Microsoft Office Online

Another editing solution is available to you (kDrive Pro or kSuite Business / Enterprise required): the Microsoft Office Online editor.

Set the default editor

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Free kSuite / kSuite Standard
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com)
kDrive Solo / kDrive Team / kDrive Pro

To specify in detail which editor to always use by default to open your collaborative Office files (text, spreadsheet, presentation...) among the 2 options presented above:

1. Click here to access the Infomaniak Web app kDrive (online service ksuite.infomaniak.com/kdrive).
2. Click on the Settings icon at the top right.
3. Check or select the relevant kDrive from the dropdown menu in the left sidebar.
4. Click on General in the left sidebar.
5. Click on Default editor:
   
6. Choose the default editor for files:
   1. .docx / .doc
   2. .xlsx / .xls
   3. .pptx / .ppt

This guide explains how to modify an offer for Infomaniak Service Mail, the powerful and secure solution for hosting your email addresses, in order to increase or reduce the quota of email addresses available within it.

Preamble

• Refer to this other guide if you simply want to create or delete an email address on your existing Service Mail, without changing the number of email addresses available within it.
• If your Service Mail is not yet part of a kSuite, refer to this other guide to consider a possible change of offer along the way.

Modify the email address quota on a Service Mail

Prerequisites

• Have a Service Mail on your Infomaniak Manager.

To see the number of email addresses currently available on your Service Mail, and then order more if necessary (or remove some):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. The number of email addresses created (A‍) and the total number of email addresses available (B‍) on the Service are displayed at the top of the page:
   
   • Note that you can also view the quota directly at point 1, when you are on the page listing your Service Mail:
     

Increase the number of email addresses available

To increase the number of email addresses available to you on your Service Mail, thus allowing you to create new email addresses for yourself or your entourage:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click at the top on the shopping cart icon:
   
4. Adjust the desired quota and proceed with the order for the additional number of addresses on the Service Mail domain.
5. Complete the payment procedure; you can now create your additional email addresses:
   

Reduce the number of email addresses available

To reduce the number of email addresses available to you on your Service Mail, thus allowing you to pay only for the number of addresses actually desired and used at the next renewal (minimum of 5 addresses for any Service Mail, excluding Service Mail Starter), you must, if necessary, have deleted the excess email addresses and then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click at the top on the shopping cart icon:
   
4. Adjust the desired quota and complete the procedure by taking note of the important information displayed on the screen.

This guide details the management of the Organization Directory, i.e., a special address book present in the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).

Preamble

• The Organization Directory is "automatically created" by the various users who make up one of the Organizations to which your user is attached.
• If Groups are created within the Organization, then these are visible in the Organization Directory:
  
• This address book is automatically synchronized with all internal users of your Organization.
• An administrator of the Organization can make certain entries in the directory private to hide them from users with fewer permissions:
  
• It is not possible to export it or rename it.
  • You can change its display color:
    

Access the directory

If your login matches and belongs to one (or more) Organizations, it is possible to access the various directories of these Organizations:

1. Click here  to access the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).
2. Click on the chevron ‍ to the left of the name of the Organization concerned.
3. Click on Directory of {Organization name}…
4. The contacts of the selected Organization are displayed on the right:
   

Modify the details of a directory contact

You can do a lot of things (copy, export the card, view email exchanges or calendar events, add to favorites, call, etc.) by clicking on the card of a contact in the Organization Directory address book but you will not be able to modify the details on behalf of the person concerned:

To modify the main information, the person concerned (for whom a change must be made) must log in to their profile and modify it (see below):

A. First & last name

To modify the first name and last name visible in the directory, the user concerned (here faq@example-domain.ch) must log in to their account and modify their details. Refer to this other guide on this subject.

B. Email address

To modify the email address visible in the directory, the user concerned must log in to their account and modify their details. Refer to this other guide on this subject.

C. Phone number

To modify the phone number visible in the directory, the user concerned must log in to their account and modify their contact details. Refer to this other guide on this subject.

This guide allows you to quickly discover the essential features of Euria, the artificial intelligence at your disposal within kSuite, particularly powerful with the Web app kDrive Infomaniak (online service ksuite.infomaniak.com/kdrive).

✘ UNAVAILABLE with
kSuite Free / kSuite Standard
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com)
kDrive offers (excluding kSuite)

Use AI for your files on kDrive

Prerequisites

• Be Administrator or Legal Representative within the Organization that manages the kDrive.
• To activate Euria for all users of your concerned kDrive, follow the assistant that opens when you log in to kDrive.
• Read and understand this other guide about the model used and the responsibilities of each.
• You can also activate (or deactivate) Euria by going to the unified settings:
  
• You then need to accept (or revoke) the content search features on documents:
  

To access Euria on kDrive:

1. Click here to access the Web app kDrive Infomaniak (online service ksuite.infomaniak.com/kdrive).
2. Open a PDF document (Euria is also available with other text/code file types: .md, .txt, .json, .php, etc.) or right-click on the file in question:
   
3. Euria will open in a right-side panel; if you close it, Euria remains accessible via the round icon located at the top right:
   

How can Euria help?

Euria helps you effectively use the document you have opened (and only that one); it can, in particular:

• answer your questions about its content (details, statistics, changes)
• summarize the key points (even simplify them and even more so if you specify “for a 10-year-old child”…)
• translate it
• provide metadata (size, creation or modification date)
• explain the terms or acronyms that appear in it

For example, if the document is a long company report on the past year, you can ask for the current size of the Development department, which projects are top priority, or the last date the document was modified…

Create an event for your agenda

With a document mentioning an appointment (medical, for example), you can ask Euria to create a piece of code that, once copied and pasted into an appropriate file, will allow you to add an event to your calendar. Example: “Create an ics format event using the details of this appointment”.

Euria can also extract events from a more complex document:

Euria will explain what it has done (a VCALENDAR code) and what you will need to do (create a new file with the .ics extension containing the code it has generated, and open it on your computer to import it into your usual calendar app or import it into your kSuite calendar):

Create a family tree of characters

With a book stored on your kDrive, you can ask Euria to create a precise and complete family tree to show the relationships between all the characters. You will thus obtain a list of names/first names with their relationships.

But you can take the experience further by then asking for a “Mermaid” diagram based on this list. You will just need to copy and paste the code proposed by Euria into a tool like mermaid.live:

Analyze a survey, write a blog article

From a survey/report-type document, you can ask Euria to write a new article in the tone you want and addressed to the desired target. Example: “From all this, write a blog article with a catchy title and a text of max 400 words, for a target audience of women aged 30 to 40”.

But you can also ask it to find “what are the biases of this survey” or “which elements would deserve to be deepened or verified”. Euria can thus help you adopt a critical stance towards a survey or report, by pointing out potential gaps, exaggerations, or biases.

It can also rephrase the conclusions of the survey for different audiences (professionals, teenagers, curious readers…), suggest alternative angles for a derived article, or generate titles, introductions, or summaries according to the desired level of complexity.

The goal is to extract as much editorial value as possible from the same source content, by diversifying the forms, tones, and viewpoints.

This guide explains how to quickly schedule a meeting between multiple users from the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

Create an event from an email

To start the scheduling assistant:

1. Click here to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
2. Open the message from the sender (or the discussion between multiple participants) with whom you wish to organize a meeting / a joint event.
3. Click on the icon ⋮ at the top right of the open message.
4. Click on Create an event:
   
5. The assistant of the Infomaniak app Calendar appears on the right of the screen.
6. The participants in the discussion are automatically added from their email address and can be managed in the second tab.
7. The title of the meeting is automatically generated from the subject of the email but it can be modified.
8. The duration of the event (and its placement within the day) is automatically generated as close as possible to the present moment, but it can be modified, just like a possible room can be added below.
9. Check or change the calendar used.
10. Save the information to create the event and the invitations:
    

This guide is for you if you want to change your current email provider and host your emails with Infomaniak.

Preamble

• To help you identify the offer best suited to your needs, refer to this other guide.
• To avoid losing any messages and experiencing any interruptions:
  • Follow the different links provided in order; they will open in a new tab of your browser, and return to this main guide after each completed step.
• If necessary, you can also migrate your:
  • Calendars
  • Contacts
  • and other data

You order a Mail Service only

Below are the different steps to migrate your mail service to Infomaniak securely.

Step 1

It is necessary to order the mail service by following this guide.

At the time of ordering, you can choose to transfer the domain name at the same time or order the mail service alone.

You can then import the content of your old addresses to Infomaniak: refer to this other guide.

Step 2

Once the addresses are configured and your old content imported, you will be able to link your external domain name to your Infomaniak Mail Service to start receiving emails at Infomaniak. You will need to follow the chapter "Link the external domain to your Mail Service" of this guide.

You will find here the MX / SPF to add in the DNS zone of your domain name:

SPF

Type: TXT
Host: Leave blank
Target: v=spf1 include:spf.infomaniak.ch -all

MX

Priority: 5
Host: Leave blank
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a dot at the end "mta-gw.infomaniak.ch." )

Step 3 (optional)

Once everything is working correctly and if it hasn't been done already, you can transfer your domain name: refer to this other guide.

As soon as the transfer is initiated, you should have access to the DNS zone of your domain name on the Infomaniak Manager. You can therefore check…

1. … in the DNS diagnostic if there are any corrections to be made and if necessary add the DNS entries that might be necessary for other services used with your domain name (newsletter or other).

2. … in the global security tab of your mail service if DKIM is properly activated.

If emails arrived during the migration with your previous provider, you can import the content of your old addresses to Infomaniak again by following this guide (duplicates are managed).

You order a kSuite

Here are the different steps to migrate your external mail service to an Infomaniak kSuite securely.

Step 1

Order kSuite from this page.

Once the order is completed, access your kSuite and add your domain name to it.

You can then create your email addresses and even import the content of your old addresses: refer to this other guide.

Step 2

Once the addresses are configured and your old content imported, link your external domain name to your Infomaniak Mail Service to start receiving emails at Infomaniak. Refer to the chapter "Link the external domain to your Mail Service" of this other guide.

You will find here the MX / SPF to add in the DNS zone of your domain name:

SPF

Type: TXT
Host: Leave blank
Target: v=spf1 include:spf.infomaniak.ch -all

MX

Priority: 5
Host: Leave blank
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a dot at the end "mta-gw.infomaniak.ch." )

Step 3 (optional)

Once everything is working correctly and if it hasn't been done already, you can transfer your domain name: refer to this other guide.

As soon as the transfer is initiated, you should have access to the DNS zone of your domain name on the Infomaniak Manager. You can therefore check…

1. … in the DNS diagnostic if there are any corrections to be made and if necessary add the DNS entries that might be necessary for other services used with your domain name (newsletter or other).

2. … in the global security tab of your mail service if DKIM is properly activated.

If emails arrived during the migration with your previous provider, you can import the content of your old addresses to Infomaniak again by following this guide (duplicates are managed).

This guide is intended for developers and advanced users and presents the possibilities offered by the Infomaniak API.

Preamble

• The Infomaniak API allows you to leverage the full potential of the Infomaniak ecosystem in your applications and using the language of your choice.
• The Infomaniak API is a REST API; the protocol used is HTTP, requests and responses are encoded in JSON format; authentication is performed via the OAuth 2 protocol.
• Access to and use of the Infomaniak API are completely free.

Infomaniak API Usage Protocol

Using the API, you will be able to automate a wide range of actions and tasks on Infomaniak products and services, without having to use the product interfaces. A few examples of use:

• Store data.
• Send direct mail campaigns.
• Broadcast video or radio streams.
• Order or manage products.
• ... and much more!

For example, for a Mail Service: managing mailboxes, managing aliases, managing automatic responses, managing folders, etc. For kChat, post a message on a channel…

Create your first requests with the Infomaniak API

Refer to the documentation in English only on the possibilities offered by the API.

Request format

The Infomaniak API is a REST API. The protocol used is HTTP, requests and responses are encoded in JSON. Authentication is performed via the OAuth 2 protocol.

To initiate a request, you must use the following syntax: /{version}/{command_path}. It is possible not to specify the version, but in this case, the latest version will be applied. Refer to the full list of available requests with the Infomaniak API.

API Response Codes

When using the Infomaniak API, you may encounter various response codes. These codes precisely indicate the status of your request. Refer to the complete list.

Limits & Restrictions

There is a limit of 60 requests per minute with the Infomaniak API. This limit cannot be increased. The use of the API is restricted to the products listed in the official documentation. Regular additions of products and services are made to it. If the product or service you are interested in is in the documentation, you will be able to use the following requests: GET ; POST ; PATCH ; PUT ; DELETE.

Learn more

• Generate and manage API tokens
• Infomaniak API: Documentation
• API Newsletter
• Make your first request using Curl
• Make your first request using PostMan

Complete list of tutorials

This guide introduces Groups, a user management system for your Organization, available on the Infomaniak Manager.

Preamble

• To facilitate access and the addition of a collaborator within the Infomaniak ecosystem, the Groups feature allows you to create teams of users and grant them access to the services they need with just a few clicks.
• Some examples:
  • You create a Group for a new department: immediately associate its mailboxes, its kDrive organization folders, and its dedicated kChat discussion channels; each new collaborator added to the team will automatically receive all these accesses.
  • You are a web agency and you want to give your webmaster teams access to all your web hostings: simply create a new group, choose all the hostings they will need access to, and invite them to join the Group.
  • You own a kDrive: authorize access to a folder for a Group and adjust the access based on users added to or removed from the team over time.
  • You use Streaming or Ticketing services and want to give your teams access: create a new Group that will have access to these two products or two separate Groups that will have access to the two products completely independently.
• It is entirely possible:
  • to associate resources (Mail, kDrive, kChat) upon creation of the Group to automate onboarding,
  • to adjust individual access levels: for kDrive, individual access takes precedence over Group access, while for Mail, access levels are cumulative.
  • to add the same user to multiple Groups,
  • to invite external users to your Organization to one of your Groups,
  • to add one or more users to a Group at once,
  • to designate a team leader to easily identify a project manager or the point of contact.

Manage your Groups

Group management now allows for complete centralization. No need to intervene in each tool separately: everything is controlled from the Infomaniak Manager for a smooth reorganization of your collaborators. Learn about the guides on this topic:

• Create a Group
• Modify a Group
• Delete a Group

This guide explains how to save and export your contacts from the Infomaniak Web app Contacts address books (online service ksuite.infomaniak.com/contacts).

Preamble

• It is not possible to export an Organization Directory.
• Exporting generates a file of type vCard with the .vcf extension.

Export contacts

To select the contacts or address book to export:

1. Click here to access the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).
2. Click on the chevron ‍ to expand the Advanced Actions section.
3. Click on the Export menu.
4. Click on the address book to export.
5. Click on the Export button:
   
6. Choose the location on your device where to save the vCard file with your contacts.

You can then open it in macOS Contacts or any compatible application.

This guide explains how to redirect emails from a Gmail, Bluewin, Outlook, Proton, Yahoo, etc. address to your Infomaniak-managed email address.

Preamble

• By setting up automatic redirection of all incoming emails on your previous messaging system, you can immediately use your new Infomaniak email address while ensuring you don't miss any messages.
  • By responding to your emails from your new Infomaniak address, your contacts will automatically use it to write to you in the future.
• You can also import the content from another Mail provider directly to your Infomaniak address.
• For additional help, contact the service provider where you want to activate message redirection.

Specific guides

Refer to the official guides based on your previous provider:

• Gmail
• iCloud
• Microsoft (Outlook / Hotmail / Live)
• Orange
• Proton Mail (note, requires a paid plan)
• Sunrise:
  1. Click here to log in to Sunrise Mail.
  2. Click on Inbox.
  3. Click on Settings => Manage Inbox.
  4. Enter the corresponding email address under 'Transfer'.
• Yahoo (note, requires Yahoo Mail Pro)

Bluewin

• Bluewin (see also below):
  1. Click here to log in to Bluewin.
  2. Click on Settings then Automatic forwarding.
  3. Click on Set up automatic forwarding.
  4. Follow the procedure to set up automatic redirection.
• Bluewin (alternative method):
  1. Click here to log in to MySwisscom.
  2. Click on the "More" menu then “Settings”:
     
  3. Then click on “Manage transfers”:
     

GMX

Click on these elements in order to set up a redirection rule from GMX:

This guide explains how to link a domain name to the kSuite offer from Infomaniak.

Manage the kSuite domain

To get started:

1. Click here to access the kSuite management interface in the Infomaniak Manager (need help?).
2. If a domain is already linked, you can manage it by clicking on the action menu ⋮ to the right of the kSuite name, then Manage domains:
   
3. If no domain is yet linked, you can add one by clicking on the button:
   
4. Click on the button to add a domain:
   
5. Choose the domain to associate from among those in your Organization (still available, i.e., not yet associated with any service), or enter an external domain name:
   
   • Depending on the status of your domain (also see the information below), you may need to perform some preliminary steps…
     
   • … or even purchase a domain if necessary:
     

If the domain name is located…

… with Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or Organization as your email, then there is nothing to do.

Simply add it to your kSuite:

The domain will then be added and visible on the dashboard:

• Refer to this other guide to check and correct any configuration errors.

... with Infomaniak, same Organization and already linked to a Mail Service or kDrive

No problem, you can transform your existing products into a kSuite.

… with Infomaniak, different Organization

If your domain name is registered with Infomaniak but in a different user account or Organisation, then:

• Edit its DNS zone by specifying Infomaniak's MX record (+ SPF & DKIM).
  • Any DNS addition/modification may take up to 48 hours to propagate.

OU

• Move it within the same Organisation.

In general, a message will notify you of this situation:

… and the technical information, which you should enter where the domain is located, will be provided:

… with Infomaniak, using external DNS

If your domain name uses DNS that is not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, consult the help documentation of the provider in question) by specifying Infomaniak's MX record (+ SPF & DKIM).
  • Any DNS addition/modification may take up to 48 hours to propagate.

OU

• Change the current DNS settings and select the option to use Infomaniak's DNS servers.
  • Any DNS addition or modification may take up to 48 hours to propagate.
• Refer to this other guide to check and correct any potential configuration errors.

You will be notified (see the images above).

… elsewhere with external DNS

If your domain name is registered with another registrar and uses DNS servers that are not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, consult the help documentation of the provider in question) and specify Infomaniak's MX record (+ SPF & DKIM).
  • Any DNS addition or modification may take up to 48 hours to propagate.

OU

• Change the current DNS servers (if necessary, consult the help documentation of the provider in question) to Infomaniak's DNS servers (this requires you to have a DNS zone with Infomaniak).
  • Any DNS addition or modification may take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly, but refer to this other guide to check and correct any potential configuration errors.

You will be notified (see the images above).

… elsewhere, but you can bring it back

If your domain name is registered with another registrar and you want to move it to the same location as your Infomaniak email, then:

• Transfer the domain name to Infomaniak (it will be configured correctly, but please refer to this other guide to check and correct any potential configuration errors).

Otherwise, consider ordering a new domain name if necessary.

This guide explains how to link multiple domain names to an existing kSuite by adding additional domain names.

Prerequisites

• Own the new domain name (if necessary, create it beforehand).
• Review the information in this other guide and apply the instructions that apply to your situation (to ensure that the domain name works when it is linked to your kSuite).

Add a domain name to kSuite

Once the new domain name is ready to be used alongside the old one, you need to add it to kSuite:

1. Click here to access the management of your kSuite (need help?).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on kSuite in the left-hand menu.
4. Click on Domains:
   
5. Click the blue Add a domain alias button:
   
6. Choose the domain to link from those in your Organization (still available, i.e., not linked to any service) or enter an external domain name (see prerequisites).
7. Click the button to add the domain:
   
8. The domain has been successfully linked:
   

Infomaniak takes pride in securing data through an integral and diversified approach to security. For whistleblowers, the company has implemented an internal system for reporting irregularities securely and anonymously, without fear of reprisals. This protection mechanism is known and accessible to all employees, thus reinforcing transparency and accountability within the organization.

Processing times

Infomaniak demonstrates its commitment with concrete and effective measures to protect those who report anomalies. The company commits to processing each report submitted via its abuse form within defined deadlines to ensure optimal reactivity and maintain user trust.

To ensure effective and transparent processing, Infomaniak has established a structured process with precise deadlines:

1. It commits to acknowledging receipt of all reports within 24 hours of their submission, thus allowing reporters to confirm that their request has been received by the competent technical teams.
2. In a second step, the company conducts a preliminary assessment within 5 business days to determine the admissibility of the report and identify the resources necessary for its processing. This phase allows for the classification of the priority level and the referral of the file to the appropriate specialized teams.
3. When an investigation is necessary, Infomaniak conducts an in-depth analysis within a maximum period of 30 business days, depending on the nature and complexity of the reported case. This period allows the security teams to carry out the required technical checks, collect the necessary evidence, and assess the potential impact of the reported situation.
4. Finally, the company commits to completing the analysis and implementing the appropriate corrective actions within a period of 60 business days when technically possible.

This final step includes the implementation of preventive measures, communication of the results to the parties concerned, and follow-up on the recommendations issued to prevent the recurrence of identified problems.

Infomaniak also commits to keeping complainants informed of the follow-up given to a complaint, provided that the complainant has completed the form by indicating a contact email address.

This guide details how the storage of data from your various kSuite products works.

Preamble

• The space used for data storage is:
  • shared among the different users of your kSuite,
  • and shared with certain products that make it up (kDrive and kChat for example).
• The total amount of storage space available depends on your subscription and the number of users chosen:
  • It corresponds to the maximum amount of storage space that can be used by all of your users.
  • There is no quota per user.

• Data from the Mail Service is not counted in the kSuite storage.

Increase or decrease kSuite storage space

Do you need more space to store your kSuite data?

• Modify the offer and add users or switch to a higher offer including more users.
• The more users included in your offer, the more storage space will increase.

You can also recover storage space by permanently deleting files from kDrive or kChat.

It is not possible to:

• reduce the storage space,
• go below a certain number of kSuite users depending on the available and already used storage.

This guide helps you resolve connection errors on Infomaniak mobile applications (kDrive, Euria, SwissTransfer, Mail) when the security message "your device is not recognized as safe" appears on Android.

Connection issues "Your device is not recognized as safe"

This blockage is related to Google's security protocols (Google Play Integrity API). Infomaniak uses these standards to ensure that data is not accessed on a device whose security could be compromised.

This usually occurs in the following cases:

• Use of an unofficial operating system (Custom ROM / LineageOS).
• Rooted device or unlocked bootloader.
• Android version too old or not certified by Google.
• Certain smartphone models (e.g.: Huawei without official Google services).

Immediate workaround

If your device is healthy but the message persists, you can bypass the blockage by forcing a new manual authentication:

1. On the application login screen, click on the down arrow/chevron icon next to your account or avatar.
2. Select the option "Log in with another account" (even if it is the same account).
3. Enter your credentials manually (Infomaniak email address and password).

This method allows you to ignore the previous connection token and validate access via a new secure session.

This guide explains how to replace the main domain name associated with a kSuite.

Preamble

• Switching the domain linked to kSuite is useful if your activities change name.
• This affects:
  • Custom Brand (i.e. the custom URLs leading to your tools such as kDrive or Euria)
  • Mail Service (i.e. your email addresses)

Modify the kSuite domain name

Prerequisites

• Own the new domain name (if necessary, create it in advance).
• Be aware of the instructions in this other guide by applying the instructions corresponding to your situation (so that the domain name works when it is linked to your kSuite).
• Add the domain name to kSuite.

Once the new domain name is ready to be used in place of the old one:

1. Click here to access the management of your kSuite (need help?).
2. Click on the Settings icon ‍‍ at the top right.
3. Click on kSuite in the left sidebar menu.
4. Click on Domains:
   
5. Click on the action menu ⋮ located to the right of the domain intended to replace the current domain.
6. Click on Set as main domain:
   
7. Information is displayed, click on the Continue button.
8. Be aware of the information on the screen and then confirm you have read it.
9. Click on the Continue button:
   
10. Click on the Confirm button:
    

Impact on the Mail Service

By reversing the domain name of the kSuite above, the Mail Service within kSuite is automatically updated. You switch from:

... to this:

This guide explains how to remove duplicate contacts from an address book in the Infomaniak Web app Contacts.

Remove duplicates among contacts

To view existing duplicates in your Infomaniak address books and merge (or hide) them:

1. Click here to access the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).
2. Click on the chevron to expand the address book list if necessary.
3. Click on the action menu ⋮ to the right of the concerned address book.
4. Click on Manage duplicates:
   
5. Choose the address book if necessary in which to search for your duplicates.
6. Click on the card to be kept as the reference; identical information is highlighted in blue.
7. View and control the information from the duplicate cards that will be added to the reference card (point 6 above):
8. Click on the blue button Merge to process the duplicate one by one…
9. … or on Merge All to process all duplicates.
10. You can also hide a duplicate to not process it, and review it by clicking on the toggle switch at the top of the page:
    

This guide explains how to add, modify, or remove users from an Organization within the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal owner.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• Only an owner/legal owner can make changes.
  • A potential collaborator who also has access to your Organization will not be able to make changes from their restricted account.

Add a new user

As an Organization user with sufficient rights, you can:

• add a new user.
  • This can be someone completely external to Infomaniak,
  • or someone who already has their own Infomaniak user account that they can reuse if they wish by extending it to your Organization.

When adding, you can:

• specify their role within the Organization,
• the products they will have access to,
• as well as the administrative contact preferences.

Remove a user

As an Organization user with sufficient rights, you can:

• remove one or more users,
• or leave an Organization you belong to on your own.

Modify a user's permissions/rights

As an Organization user with sufficient rights, you can:

• modify another user's role,
• manage the products they have access to, and the more detailed permissions if it is access to an email address, for example,
• as well as the administrative contact preferences whether yours or those of others.

Replace a legal owner

To change the legal representative of an Organization on the Manager, it is necessary to remove the user who has the role of legal representative, which implies appointing a new legal representative beforehand (indeed, it is impossible to remove a legal representative if there is no other legal representative for the Organization).

Manage users by group (work team)

You can organize the Organization's users within groups.

This guide explains how to start an audio or video conversation between one or more users kChat, with Infomaniak's ethical free video conferencing solution, kMeet.

Preamble

• The call function in kChat is available on all Web (browser), mobile (iOS / Android), and computer (macOS / Windows) versions.

Create a meeting between kChat users

To be able to discuss within a virtual room with the microphone and webcam of your device, simply press the Call button visible on any kChat conversation, private or public channel, via the application or directly on the browser:

• Call a user directly if you are in a direct discussion with them, or trigger a call to all members of a channel if you start the meeting from the channel.
• Calling a user who is in “Do Not Disturb” will not trigger a ringtone or call modal for them, but they will see the message in the conversation.
• The microphone is enabled by default when the call is accepted, but not the camera.
• View the users of the meeting (who accepted, declined, or missed it) using the avatars in the kChat message.
• Once the call has started, an emoji will appear in your kChat status to indicate that you are busy with the conversation.
• A message sent from the video (kMeet) will also be visible in the kChat conversation (and vice versa).
• Indications related to starting and ending the meeting will automatically appear in the relevant kChat conversation thread:
  

Specifics for calls in channels

• The call will not ring for the recipients, but they will see a message in kChat as well as a notification.
• A message (warning) will appear if you want to start a call in a channel with more than 7 users.

This guide allows you to quickly discover the essential functions of Euria, the artificial intelligence at your disposal within kSuite, particularly powerful as a conversational agent on the kChat app.

Preamble

• Euria can help you perform all kinds of calculations, translations, provide information on various subjects, and answer your questions.
• Refer to this other guide regarding the model used and the responsibilities of each party.
• As soon as a new user is added, they receive a welcome message from Euria.
• Refer to this other guide regarding the possibilities of AI summaries on kChat.

Add Euria to kChat contacts

The bots currently available on kChat are already in your contacts.

If you do not see them yet, click in the left sidebar of kChat…

1. ... on the channel search (bots also appear as channels)
2. … or on the + icon next to Direct Messages to search for the bot
   ‍
3. Add the bots indicated as such with the label [bot] or search for the term bot or chat.
   ‍

Do not create a group conversation between the bots and yourself as it will not work. You need to create a private discussion channel between each bot individually and yourself.

Then simply write to them as if you were conversing with an acquaintance: