Base de conhecimento

This guide explains how to add a completely external user to kChat.

Introduction

• A kChat administrator can invite a completely external user to your Organization who will not be counted as a user.
• However, this user will be invited to create an Infomaniak account if they do not already have one.
• To add a kChat user and give them more rights (they will be counted as a kSuite user), please refer to this other guide.

Invite a user to chat in a private channel

Prerequisites

• Be a kChat administrator:
  
  • The role within the Organization does not matter; being an Organization administrator in the Organization that has kSuite (and therefore kChat) is not required, and is not sufficient in any case:
    

Next, to send an invitation by email from kChat:

1. Click here‍ to access the kChat web app (online service ksuite.infomaniak.com/kchat) or open the kChat desktop app (desktop application on macOS / Windows / Linux).
2. Click the button to Invite members:
   
3. Enter the email address of the person you want to invite.
4. Click on their email address to add them as a guest:
   
5. Specify the channel(s) that these people will have access to.
6. Click the blue button to send the invitation:
   
7. The invited person receives an email with a link leading to the kChat interface and the channel shared with them:
   
8. Obviously, there is a registration phase if the user does not yet have an Infomaniak account (during this time, the invited user is listed as pending on the kChat channel in question):
   
   • Note that they will not be listed as pending within kSuite or elsewhere because they are a restricted and external user; and until they have completed their registration, the quota remains at 0 external users:
     
9. Once the registration is complete, the guest can access kChat, a restricted version limited to the channels specified by the administrator when creating the invitation:
   
10. They can start a private conversation with other users:
    
    • From the administrator account, once the external user's registration is complete, you will see a notification indicating 1 external user on your dashboard:
      
    • And now you can see on kChat that the user has access to your private channel:
      

Guest user permissions

Guests can…

• … pin messages to channels
• … use "slash commands" (with the exception of restricted commands such as inviting members, renaming channels, modifying headers, etc.)
• … add a channel to their favorites
• … mute a channel
• … update their profile
• … use authentication methods different from those of other users
• … use the kChat application: the guest can open the app (web, mobile, or desktop) whether they are already a member of a kChat or not; this operating principle is different from kDrive, for example.

Guests cannot…

• … discover public channels
• … join open groups
• … create direct messages or group messages with members who are not part of the same channel
• … invite people

In case of a problem

If you are an administrator of the Organization, but you still cannot invite a new user to kChat, check that you are indeed an administrator within kChat, as it is possible to be a simple user/collaborator, even if you are the only user with a license on kSuite:

1. Click here to access the management of the Organization's users in the Infomaniak Manager (need help?).
2. Click on your username:
   
3. Click on the chevron ‍ to expand the kSuite collaborative tools:
   
4. Under kChat, change the role from user to administrator:
   

Infomaniak tools, such as the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail) or the interfaces Calendar, Contacts, kSuite… can be displayed in light mode or dark mode ("dark mode"), including based on the settings of your current operating system:

Enable manual mode

To manually choose a dark or light display, without relying on a possible different display on the operating system side:

1. Click here (or on the badge with your initials/avatar in the top right of the Infomaniak Manager) to "Manage my account":
   
    
2. Then click on Appearance in the left sidebar.
3. Click on Light to apply the light mode:
   
4. Click on Dark to enable the "dark mode".

Enable automatic mode

The automatic mode is based on the parameters of your operating system (macOS / Windows...):

1. Click here or on the badge with your initiales/avatar in the top right of the Infomaniak Manager) to "Manage my account":
2. Click on Appearance in the left sidebar.
3. Click on the Automatic mode:
   

Then if you wish to modify the light or dark theme of your computer, so that the Manager's automatic mode takes into account your preferences...

... on macOS

1. Click on System Preferences...
2. Click on Appearance.
3. Choose the desired mode on the right:
   

... on Windows

1. In the Start menu, open Settings > Personalization.
2. Select Colors, then Choose your mode:
   
3. You can choose between Light, Dark or Custom.
   • If you select Custom, you will have the option to choose a default Windows mode and a different default application mode.

And on mobile?

The dark theme is enabled on mobile devices for Infomaniak login and account creation pages; it automatically adapts to the mobile system preferences, thus providing a consistent visual experience between mobile apps and login / account creation.

This guide explains how to obtain and install an application on a computer from certain Infomaniak interfaces such as kSuite or those that allow you to manage your calendars/agendas or your address books.

Preamble

• A Progressive Web App (PWA) is an application designed for the Web and offers an experience similar to that of a native application.
• PWAs are fast, accessible directly from your browser, and can offer features such as offline operation or sending notifications.
• Installing a PWA allows you to create a standalone application on your computer, without going through a store traditional.

Install a progressive web app (PWA)

To download the PWA app (example here with Infomaniak Mail), depending on the browser used:

1. Click here to access the Infomaniak Web app Calendar.
2. Once the page is loaded, check for the presence of the installation icon in the browser's address bar (often represented by a screen with a “+”):
   
   • Google Chrome / Chromium:
     Click on the installation icon located in the address bar, or open the ⋮ menu and then click on Install [application name].
   • Microsoft Edge:
     Click on the Applications icon in the address bar or open the ⋯ menu, then select Applications > Install this site as an application.
   • Mozilla Firefox:
     PWA installation is not fully supported natively. However, it is possible to use alternative solutions (extensions or shortcut creation) to simulate similar behavior.
   • Safari (macOS):
     From recent versions of macOS, open the File menu and then click on Add to Dock to create a web application.
3. The app is then present on your computer (example here with Infomaniak Calendar) and allows you to open the data while being completely autonomous outside the browser:
   
4. When the app is detected on your computer, you can easily return to the app from the browser when you are on other Infomaniak pages (example here with a kSuite user space):
   

Remove the Infomaniak “PWA” application

To remove this local application system:

1. Open the previously installed application.
2. Click on the action menu ⋮ or ⋯ depending on your browser.
3. Select Uninstall or Remove the application.
4. Confirm the deletion if necessary.
5. You can also delete the application directly from your operating system (like any other application) or move the icon to the trash:
   

Infomaniak offers you alternatives to Skype with its own solutions, whether for individual calls, remote meetings, or group discussions.

kMeet, the video conferencing solution for individuals & businesses

Despite its initial success, the Skype communication platform has seen its usage decline with the emergence of solutions better integrated into new collaborative practices.

One of the easiest ways to replace Skype is to adopt kMeet:

• Unlimited audio and video calls
• Access without registration
• Compatibility with Web, mobile and desktop
• Integrated chat & reactions (emoticons, sounds)
• Screen sharing with drawing, remote control tools
• Breakout rooms
• Integration with the calendar (creation of video call link)
• Integration with kDrive for storing meeting recordings
• Integration with kChat for video calls
• Respect for privacy (no advertising, hosting in Switzerland)
• Security with AES-256 encryption
• Eco-friendly (renewable energy, CO₂ compensation)

Replace Skype with kMeet

The kMeet alternative to replace Skype can be implemented in several ways:

1. Quick use without registration

To start a private communication between several people on the Internet, simply have one of them go to kMeet and then communicate the meeting link to the others. Here is the step-by-step procedure:

1. Enter kmeet.infomaniak.com in a browser such as Chrome or Safari.
2. Click on Start a new meeting:
   
3. Enter a name for the meeting, which allows you to indicate to future participants the subject of the discussion they are joining.
4. Click on the button to Continue:
   
5. Grant the necessary permissions to kMeet:
   
6. Enter your name, which is what the other participants will see.
7. Enable or disable any communication methods if they should not be used at this time.
8. Click on the button to join the virtual meeting room (as the first participant since no one else has been invited yet):
   
9. There you go, the meeting room has been created, and you can now copy the information about this session and send it to your contacts so they can join you (they just need to click on the link you send them).
10. Close the information window so you can all chat together:
    
11. The toolbar at the bottom of the screen allows you to enable or disable the microphone, camera, etc.:
    

To discover all the possibilities that kMeet offers, see this other guide.

2. Scheduling and invitations with my kSuite

To work efficiently, kMeet can be directly linked to your professional calendar. This means that every time you create an event in your calendar…

• … a video conferencing link is automatically generated…
• … participants receive the invitation by email with all the information…
• … and on the day, they can join the meeting with one click, without registration or software to install.

Benefit: you centralize meeting management, reduce forgotten appointments, and simplify organization, all from a single interface.

To set up this solution:

1. Sign up for my kSuite for free to have an email address, for example anna.alpha@ikmail.com, and especially access to Infomaniak services.
2. Log in to the calendar at ksuite.infomaniak.com/calendar and then create an event on the day of your choice.
3. Add participants to the event, even if they are not Infomaniak customers.
4. Click the green button to automatically add a kMeet link to the event.
5. Click the button to save your event:
   
6. Invitations will then be automatically sent to the participants by email, containing the clickable link to join the online discussion at the appropriate time:
   
7. The kMeet meeting link is also visible on the event in the calendar directly:
   

3. Call your contact like Skype

To start a conversation at any time with a contact previously saved in your address book, both of you must have kChat, which is available within kSuite Infomaniak. To set up this solution, which can also be extended to an entire group of contacts:

1. Sign up for kSuite to have access to the corresponding Infomaniak services.
2. Configure users (they can even be external) on kSuite.
3. Install the kChat app or go to the URL https://ksuite.infomaniak.com/kchat
4. A user can then be called via kChat, which will ring the recipient's device:
   • = Internet browser if the kChat URL is open in it, or computer/mobile device if the kChat app is installed.
   • Refer to this other guide to learn more about video calls on kChat.
5. Your contact can then answer; the call will be made using kMeet technology within kChat or on the kMeet app if it is installed.

This guide explains how to remove the link between a domain name and kSuite Free.

Introduction

• Once removed, the domain name is again available to be linked to one of your services.

Remove the linked domain

To unlink a domain name from kSuite Free:

1. Click here to access the management of your kSuite in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the kSuite name.
3. Select Manage domains:
   
4. Click on the ⋮ icon to the right of the domain name you wish to unlink.
5. Click on “Unlink domain”:
   
   • If you have a paid kSuite plan, you cannot unlink the domain name (cancel the paid plan if necessary):
     
6. If necessary, enable the deletion of the domain name's DNS entries.
7. Confirm the detachment.
8. Click on the button to confirm:
   

This guide explains how to validate two-factor authentication, or two-step verification, through an Infomaniak app already installed on your devices.

Preamble

• Refer to this other guide regarding the activation of the 2FA feature.

Receive a notification when a login authorization request is made via Infomaniak apps

From the moment you activate 2FA by configuring one of the proposed methods, it is automatically the Infomaniak apps (Mail, Euria, kDrive...) that allow you to validate the connection when connecting from another device:

1. A modal opens to ask you to validate the connection if it indeed comes from you:
   
2. You can of course request on a case-by-case basis to receive the validation request on one of the other registered methods:
   
3. In this case, you access the different 2FA methods already registered on your account:
   

If you have activated multiple validation methods (SMS, OTP application...), you can define the one that will be proposed by default for each connection. Note, however, that the priority method will remain the one for validation in the Infomaniak app installed (Mail, Euria, kDrive...) on your devices:

1. The notification appears full screen when you open the specified application, and a button allows you to validate the connection (if it is indeed you):
   
2. In the Android settings of the Infomaniak apps (Mail for example), you can choose to activate only the login authentication request notification:
   
3. Thus, an Android notification alerts you to the ongoing authentication request, and you can open the app directly from the notification:
   

This guide explains how to configure and optimize Projects on Euria, Infomaniak's AI assistant, to create customized and secure workspaces using your own instructions and documents.

What is a Project on Euria, Infomaniak's AI assistant?

A Project on Euria is a dedicated workspace that allows you to group your exchanges around a single topic or activity. By adding custom instructions and your own documents, you create a genuine knowledge base that the AI assistant uses to provide you with much more precise and contextually relevant responses. It is equivalent to the Projects on ChatGPT or Claude, with the advantage of exclusive hosting in Switzerland and total protection of your data.

Why create a Project with custom instructions?

Without a project, an AI assistant responds generally. With an Euria project, you provide context through custom instructions: your preferred tone, information about your company, your reference files… Result: tailored responses, as if your AI assistant already knew your universe. Unlike ChatGPT's custom instructions or Claude's project instructions, your data remains hosted in Switzerland and is never used to train models.

How to create your first AI Project on Euria?

To do this:

1. From the Euria homepage, click on "Projects" in the left menu.
2. Click on "New project" and give it a name (for example: "Marketing", "Customer Support", "My Company").
3. Your project is created — all you have to do is customize it with your instructions and documents.

What is a custom instruction and how to add it?

A custom instruction (or custom instruction) is a guideline you give to Euria so that it adapts its responses to your specific needs. Once in your project, go to the Instructions section. This is where you can specify to Euria:

• The tone to adopt (formal, friendly, technical…)
• The context of your exchanges (industry, type of customers, objectives…)
• The role that the AI should play (writer, advisor, analyst…)
• Specific guidelines (languages to use, desired response formats, information to always mention…)

The more detailed your custom instructions, the more relevant and consistent the responses from your AI assistant will be.

How to build a knowledge base with your documents?

Open a project from euria.infomaniak.com, then drag/drop the documents of your choice into the right-hand bar.

You can import your files (PDF, text, spreadsheets, etc.). Euria will use these documents to answer your questions with precise and up-to-date information. This is ideal for depositing, for example, an editorial charter, a product catalog, internal FAQs, procedures, or any other reference document. The richer your knowledge base, the more effective your personalized AI assistant will be.

What types of files can I add to my knowledge base?

Euria supports several common formats to feed your knowledge base: PDF, text documents, markdown, Word, Excel, etc. If a format is not supported, Euria will notify you at the time of import.

How does Euria differ from ChatGPT and Claude for managing AI projects?

Like ChatGPT and Claude, Euria allows you to create workspaces with custom instructions and a knowledge base. The major differences lie in data protection and technological transparency.

Euria is exclusively hosted in Switzerland, in Infomaniak's data centers. Your documents and conversations remain private, no data is used to train AI models, and you have full control over your information. Additionally, Euria relies exclusively on open-source models, which are auditable and deployed locally—unlike the proprietary and closed technologies of ChatGPT or Claude. An open-source model does not call its country of origin. Once deployed locally, it functions like any software installed on a server. For businesses and professionals concerned about the sovereignty of their data, Euria offers a sovereign solution to ChatGPT and Claude compliant with the strictest confidentiality requirements. Sovereignty here refers to the infrastructure, jurisdiction, data flows, and Infomaniak's business model, which depends exclusively on its clients.

Are my data protected on Euria?

Euria relies exclusively on open-source models hosted and executed in Switzerland.

Concretely: the models are not retrained with user data, and conversations are not used to train other models.

The major difference with OpenAI, Google, or Anthropic:

• there is no dependence on an external API

• no data flow to a hyperscaler

• no proprietary opaque technology

• 100% of Infomaniak's staff and data centers are in Switzerland

• and Infomaniak is a 100% independent and Swiss company, compliant with GDPR

Can I create multiple Projects on Euria?

Absolutely. You can create as many projects as needed—one per client, per department, per topic… Each project operates independently with its own custom instructions and its own knowledge base, for an AI assistant truly tailored to each use.

How to get started with Euria Projects?

Go to Euria, Infomaniak's AI assistant, log in, and create your first project in a few clicks. Add your custom instructions and documents to immediately get a personalized AI assistant, hosted in Switzerland.