This guide explains how to link a domain name managed by Infomaniak to a Wix hosting offer.

Preamble

• A site created on Wix cannot be exported so that its content is hosted on third-party servers, such as those of Infomaniak for example.
• It is therefore recommended to create the site directly with Infomaniak with the help of Site Creator or WordPress.

Associate Wix with the domain name at Infomaniak

Prerequisites

• Obtain the 2 DNS provided by Wix (e.g. ns0.wixdns.net and ns1.wixdns.net).

To link a site on Wix with a domain name at Infomaniak:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question.
3. Click on Connect a service in the left sidebar menu.
4. Click the blue Connect button on the WIX tile:
   
5. Enter the 2 Wix DNS (see the prerequisite above).
6. Click the Next button:
   

Your domain name will point to the Wix servers a few hours later, and all web & mail traffic will now go to Wix.

This guide explains how to replace the main domain name associated with a Website (excluding Starter hosting) hosted on Infomaniak, in case you want to change your business name or modify the spelling, for example.

Introduction

• It is not possible to simply modify the spelling of the domain name in question.
• You must own the new domain name and install it in place of the current one by performing a switch (see below).
• After making changes to the domain name, it may be necessary to adapt the website content.
• You can also rename your Web Hosting product in the Infomaniak Manager, but changing the name of a hosting account has absolutely no impact on the URLs of the websites.
• During this operation, the statistics are reset.

Changing the website's domain name

Prerequisites

• Prepare the new domain name (if necessary, you must purchase it).
• Install a valid SSL certificate; otherwise, the switch will not be offered.
• If the desired change is more of a "subdomain" to "main domain" type (dev.domain.xyz → domain.xyz, for example), then refer to this other guide.

Next, to replace the domain name assigned to the website with another domain name:

1. Click here to access your website management in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the website in question:
   
3. Then, click on the down arrow ‍ to expand the Domains section of this website:
   
4. Review this other guide (especially its Prerequisites) to link the new domain name to your website:
   • This new linked domain will replace the current primary domain name after the switch you will perform below.
5. Once the new domain name is linked to your website, click on the action menu ⋮ to the right of it.
6. Choose Set as primary domain:
   
7. If necessary, delete the old domain name and its variants that have become alias domains (and are no longer primary domains).

If you are using an SSL certificate, you will need to update it so that it includes the added aliases.

If you are using the dedicated IP option, you must uninstall it and then reinstall it after performing the domain switch.

Adapt the website content to the new domain name

In some cases, the web application used to develop the site may need some adjustments to function with the new domain name. Click on the link corresponding to your site's development to adapt the content:

• WordPress
• Joomla
• Prestashop
• application offered in WordPress & Apps

This guide explains how to obtain the authorization code (EPP code) for a domain name managed by Infomaniak, thus allowing the management of a domain to be transferred to another registrar.

Preamble

• The terms "EPP", "AuthCode", "AuthInfo", "transfer code" and "authorization code" all refer to alphanumeric sequences specific to the domain whose main purpose is to verify the owner's authorization before a transfer between Registrars.
• Refer to the main guide regarding domain transfer procedures.
• The authorization code is always and only sent to the email address of the owner listed in the WHOIS of the domain.

Obtain the authorization code for a domain

To obtain the transfer authorization code:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question:
   
3. Click on the Manage button ‍.
4. Click on Transfer to another registrar:
   
5. If necessary, to authorize the transfer:
   • Click to deactivate the Domain Privacy option.
   • Click to Unlock this domain.
6. Click the button to Continue:
   
7. The code is sent by email to the contact address (see preamble above).

To resend the code, repeat the procedure to the end.

Particularity of some extensions

• .de domains (trustee)
• .be domains
• Domains .lu
• Domains .pt
• Domains .se

And then?

Once you have entered the authorization code with the third-party provider and the outgoing transfer has started, Infomaniak is no longer involved.

Contact the new registrar to find out the transfer time during which the domain name will still be visible in your Infomaniak interface. Infomaniak unfortunately cannot intervene in any operation that would speed up the outgoing transfer.

This guide explains how to completely delete a Domain registered with Infomaniak.

Preamble

• For most products, confirm the cancellation request by email, otherwise no data will be deleted.
• When a domain name is deleted, all products dependent on and responding to the name of this domain will no longer work.
• These “linked” products will not be deleted for that matter.
• Outstanding and out-of-package fees remain due.
• A cancellation confirmation is sent to any other administrators of the Organization.
• Backups will be irrevocably deleted upon cancellation, making any restoration impossible.
• Refer to this other guide if you are looking for information about restoring a deleted domain.

Cancel a domain name

To access the cancellation of the offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item in question.
3. Choose Cancel:
   
4. Follow the procedure to the end.

This guide explains how to add or modify one or more A and AAAA type records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• This type of record allows a domain name to point to a static IP address (usually a server), type A for an IPv4 and AAAA for IPv6.
• This is the method generally used to redirect your domain name to the IP address of the web server on which your website is hosted. Moreover, this type of pointing is used automatically to link your domain name with your website if they are in the same place and in the same Infomaniak Organization.
• You should only modify this type of record if you have a particular configuration to set up (e.g., pointing a subdomain to an external application).

Modify the DNS zone

To manage this type of record in a DNS zone:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question.
3. Click on DNS Zone in the left sidebar.
4. Click the button to add a record:
   
5. Click the A or AAAA radio button to add a record.
6. Click the Next button:
   
7. Enter the values necessary for your DNS zone.
8. Leave the default value for the TTL.
9. If necessary, you can request the adjustment of the AAAA record by checking the box, which will allow you to indicate an IPv6 at the same time.
10. Click the Save button:
    

This guide explains how to easily set up a redirection of your domain name managed by Infomaniak.

Preamble

• A Web redirection allows you to redirect a domain name or subdomain to the Internet address of your choice.
• This procedure is only valid if the DNS of the domain is managed by Infomaniak and if Custom Brand is not activated.
  • Any addition/modification may take up to 48 hours to propagate.
• If necessary, create a redirection of your domain with and without the www (domain.xyz and www.domain.xyz).

Redirect a domain to the URL of your choice

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Web Redirections in the left sidebar.
4. Click on the Add a redirection button:
   
5. Enter the destination address (under To).
6. Choose between a 301 or 302 type redirection.
7. The advanced options allow you to specify a redirection in the form of an iframe (invisible, but not recommended).
8. Click on the button to Confirm:
   

This guide explains how to have multiple denominations (everything that comes after the at sign @ in your email address) for an existing Service Mail, by adding linked domain names.

Preamble

• Existing and future email addresses are automatically valid with all linked domains.
• To completely transform and reverse the domain names of a Service Mail, refer to this other guide.
• To modify the part of your email address that comes before the at sign @, refer to this other guide.
• Note also that you can rename your product in the Infomaniak Manager, but changing the name of a Service Mail has no effect on its addresses; you need to change the domain name.

Add a domain name to the Service Mail

Prerequisites

• Own the new domain name (if necessary, you will need to create it first).
• Refer to the instructions in this other guide by applying the instructions corresponding to your situation (so that the domain name works when it is linked to your Service Mail).

Once the new domain name is ready to be used alongside the old one, you need to add it to the Service Mail:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Domain Management in the left sidebar:
   
4. Click on List of domains linked to the service in the left sidebar.
5. Click the blue button Add a linked domain:
   
6. You can…
   
   1. … Search for an existing domain on the organization to which you are connected; this will link and automatically update the DNS zone of the added domain.
   2. … Add a domain name or subdomain to manually indicate the domain name or subdomain to use (ideal if the domain name is elsewhere).
   3. … Buy a new domain name.

a: The domain exists at the Organization level

1. Click on the proposed domain name.
2. Click on the blue button Link this domain:
   

It is done, the Mail Service now responds to a second domain name:

b: The domain exists but elsewhere (other Organization, other Registrar...)

1. Enter the domain name to add.
2. Activate the DNS entry update (if the domain name situation allows it, the DNS zone of the domain name will be automatically updated).
3. If the point 2 above is active then activate the replacement of any existing entries.
4. Only reverse the domain name if you want to set this new domain name as the main one (this is mainly an administrative issue rather than a technical one).
5. Click on the blue button Link this domain:
   

Example of use

The email contact@une-super-entreprise-familiale.com is a long email address. The synonym domain contact@usef.com is shorter and easier to remember.

By adding the domain "usef.com" to the Mail Service "une-super-entreprise-familiale.com" you authorize all messages sent to contact@usef.com (the linked domain) to arrive among the messages that the address contact@une-super-entreprise-familiale.com already receives.

This guide explains what a Web host like Infomaniak is, and specifies its role, its scope of action, and the limits of its technical support.

Infomaniak, web host since 1996

According to Wikipedia, a Web host is a company that provides Internet hosting for computer systems to individuals or entities who do not wish to do so themselves.

Infomaniak, that’s also:

• … decades of experience in hosting and high-performance online solutions.
• … more than a million users in Switzerland and Europe trusting the management of their critical data.
• … a company certified ISO 27001, 9001, 14001, 50001 and committed to sustainable digital technology.
• … 100% of "Swiss made" technological expertise with data hosted in Switzerland in its own data centers.
• … a rich knowledge base and customer support available to guide you.

Responsibilities and limits of intervention

As a host, Infomaniak installs, secures, and keeps the server infrastructure up to date, evolves its management interfaces (Manager) and assists its customers in the optimal use of the tools provided. Infomaniak strives to offer solutions accessible to all; however, human support for free products is inherently limited to ensure the sustainability of these services.

Support is exclusively for Organization administrators. End customers or users benefiting from a contract via a Reseller Partner must contact their administrator or dedicated service provider first.

Scope of technical support

Technical assistance does not intervene for:

• Development and programming: debugging sites, correcting source code, personal scripts (PHP, JS, etc.)
• The use and integration of APIs.
• Application maintenance and webmastering: troubleshooting, updating, or managing content for third-party applications (e.g., CMS like WordPress, email clients like Outlook, etc.).
• Local and custom interventions: remote control, configuration of your own hardware, complex manual installations or migrations.

But support will be happy to assist you for:

• The infrastructure and the Manager: resolution of incidents related to the network, hardware, or Infomaniak management interfaces.
• The use of Infomaniak services: clarification of configuration processes and assistance in getting started with our native features.
• Documentation guidance: guiding you to the appropriate technical resources and guides to make you self-sufficient.

A Premium assistance and a migration service are available for more specific needs.

Find external help

For help with the content of your site, its programming, or the advanced organization of your mailboxes, use the Infomaniak tender platform which lists over 1000 verified professionals, or consult the directory.

This guide explains how to link a domain name to the Synology NAS that you rent from Infomaniak.

Link an existing domain

To connect your existing domain name to Synology with Infomaniak:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Synology concerned.
3. Click on Linked Domains in the left sidebar menu.
4. Click on Link a domain name (in the Associated Domains section):
   
5. Enter any subdomain.
6. Choose one of the domain names registered with your Organization.
7. Click the button to Confirm:
   
8. The domain is linked to the device; to remove the link, click on the action menu ⋮ to the right of the item concerned in the displayed table.
9. Click on Unlink the domain and confirm:
   

Este guia explica como adicionar ou modificar um registo MX na zona DNS de um nome de domínio gerido a partir do Manager Infomaniak.

Introdução

• Um registo MX indica aos servidores de e-mail para qual servidor/fornecedor encaminhar as mensagens endereçadas ao seu nome de domínio.
• As modificações efetuadas no Manager Infomaniak só são tidas em conta se o nome de domínio utilizar a zona DNS correspondente.
• Qualquer adição/modificação DNS pode demorar até 48 horas para se propagar; durante este período, algumas mensagens podem ainda ser encaminhadas de acordo com a configuração anterior.

MX para o serviço de e-mail Infomaniak

Se a sua configuração exigir a adição manual do registo MX para encaminhar as mensagens recebidas para a Infomaniak, introduza os seguintes valores:

• Anfitrião/Origem: deixe este campo em branco para aplicar o registo ao domínio principal
• Destino: mta-gw.infomaniak.ch
• Prioridade: 5

O destino deve ser introduzido como um nome de anfitrião, sem https://, sem endereço de e-mail e sem caminho adicional.

Variação específica para algumas interfaces DNS

Algumas interfaces, nomeadamente a da Gandi, exigem um ponto no final do destino para indicar que se trata de um nome de anfitrião completo. Neste caso, introduza:

mta-gw.infomaniak.ch.

Modificar a zona DNS

Para adicionar um registro MX na zona DNS:

1. Clique aqui para acessar o gerenciamento de seus domínios no Manager Infomaniak (precisa de ajuda?).
2. Clique diretamente no nome atribuído ao domínio em questão.
3. Clique em Zona DNS no menu lateral esquerdo.
4. Clique no botão para adicionar um registro:
   
5. Selecione o tipo de registro MX.
6. Clique no botão Avançar:
   
7. Preencha os valores solicitados:
   • para o e-mail do domínio principal, deixe o campo Host ou Origem vazio
   • insira no campo Destino o nome do servidor de e-mail fornecido pelo provedor
   • preencha a prioridade indicada por este provedor
8. Mantenha o valor padrão proposto para o TTL, a menos que seu provedor de e-mail indique o contrário.
9. Clique no botão Salvar:
   

Após o registro, o registro MX aparecerá na tabela da zona DNS:

Saiba mais

• Associar um domínio a um serviço de e-mail Infomaniak
• Especificar o MX Infomaniak em um provedor de hospedagem na web de terceiros

Este guia explica como converter uma oferta Web Starter gratuita em uma oferta paga mais completa e aprimorada, como uma Hospedagem Web compartilhada ou uma hospedagem Web em Servidor Cloud.

Introdução

• Ao comprar um nome de domínio na Infomaniak, você pode adicionar 1 endereço de e-mail gratuito e um espaço web básico de 10 MB.
• Com alguns cliques, é possível aprimorar esta oferta para desfrutar de uma experiência mais completa.

Alterar a oferta Starter - página Web básica

Para aprimorar esta oferta gratuita:

1. Clique aqui para acessar o gerenciamento da sua hospedagem no Manager Infomaniak (precisa de ajuda?).
2. Clique no menu de ação ⋮ localizado à direita do item correspondente.
3. Clique em Alterar a oferta:
   
4. Siga o assistente para escolher o novo tipo de hospedagem, efetue o pagamento para concluir a alteração da oferta.

This guide explains how to upgrade a free Mail Starter plan to a more comprehensive and enhanced plan, such as the free or paid kSuite.

Introduction

• When you purchase a domain name from Infomaniak, you get 1 free email address and 10 MB of basic web space: this is the Starter plan.
• With a few clicks, you can upgrade these plans to unlock the limits and enjoy an enhanced experience.
• To help you identify the Mail plan that best suits your needs, please refer to this other guide.

Upgrade the Starter plan - Free Mail service

To upgrade the Starter plan:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item in question.
3. Click on Modify plan:
   
4. Adjust, if necessary, the number of email addresses to add to the Mail service using the order wizard, which will guide you through the plan upgrade process:
   

This guide introduces the DNS Diagnostic tool, which allows you to verify that the relationships between…

• DOMAIN NAME at Infomaniak
  
  and
   
• MAIL SERVICE at Infomaniak

… are correct, so that the Mail traffic is directed to the right place.

Preamble

• To verify, the tool checks the MX, SPF records, etc.
• You will thus be able to detect and correct certain Mail issues, especially if they are related to DNS (technical information that, in short, determines where such and such Mail traffic should be directed) by acting at the level of your domain.
• Automatic correction is only possible when the domain name is present in the same Organization as the product to which it must be attached.
  • If this is not the case, then the correction must be done manually.

Diagnose a DNS problem

To access the DNS diagnostic of your domain name:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the  name  assigned to the product concerned:
   
3. Click on Domain Management in the left sidebar:
4. Click on DNS Diagnostic in the left sidebar.
5. Click the button if necessary to refresh the information that should be green.
6. If DNS issues are detected, a red display on the dashboard indicates it:
   
   1. Correct each error individually by clicking on the button located to the right of the item concerned…
   2. … or all errors at once with the button located above the dashboard

Refer to this other guide regarding the same automatic verification process but for Web Hosting.

And if necessary, refer to the messaging security diagnostic.

This guide details the administrative steps to transfer the management of a domain with the extension .de to another registrar than Infomaniak.

Transfer a .de domain elsewhere

As long as the administrative contact mentioned in the WHOIS of the domain to be transferred does not contain an address located in Germany, it will be impossible to request the transfer code. Refer to this other guide to modify the details.

Otherwise, you can delete the domain name and in this case, you must…

• … either contact Infomaniak support (by entering the email address mentioned in the WHOIS details) and request the deletion
• ... or wait for the domain to expire, after which it will be transferred to DENIC, whom you can contact to request the final deletion.

Este guia explica como substituir, dentro de uma hospedagem web Infomaniak, o endereço de um site que atualmente é um subdomínio (https://dev.domain.xyz) pelo domínio principal (https://domain.xyz).

Introdução

• As operações em resumo:
  1. Começamos com um site criado e acessível através da URL do domínio principal dev.domain.xyz.
  2. Adicionamos um alias domain.xyz.
  3. Invertemos os dois tipos (o domínio principal torna-se um alias e o alias torna-se o principal).
  4. Removemos o nome antigo dev.domain.xyz.
• Note que a localização do site permanece na pasta original no servidor; o nome desta localização pode ser da forma /sites/dev.domain.xyz, mas isso não tem absolutamente nenhum impacto no site em produção.
• Consulte também o último capítulo de este outro guia.

Inverter um domínio associado

Aqui estão as operações em detalhe para passar de um site com um endereço do tipo subdomínio para um endereço direto (aqui dev.domaine-exemple.ch torna-se domaine-exemple.ch):

1. Clique aqui para acessar a gestão do seu site no Manager Infomaniak (precisa de ajuda?).
2. Clique diretamente no nome atribuído ao site em questão:
   
3. Clique, em seguida, no ícone ‍ para expandir a parte Domínios deste site:
4. Clique no botão Adicionar domínio:
   
5. Adicione o novo nome desejado (se o nome de domínio a ser adicionado estiver na mesma Organização, ele será proposto na lista; caso contrário, insira sua grafia):
   
6. Ative ou desative as caixas de seleção:
   • Se o domínio adicionado não for um subdomínio, é possível solicitar a adição automática da versão www do domínio.
   • Atualizar automaticamente (se possível) os registros DNS dos domínios adicionados.
   • Atualizar automaticamente os certificados SSL relacionados (se possível).
7. Clique no botão para Confirmar e aguarde:
   
8. Após a conclusão da adição, clique no menu de ação ⋮ localizado à direita do domínio que acabou de ser adicionado e que você deseja definir como domínio principal:
9. Escolha definir o item como domínio principal:
   
10. Valide a operação para prosseguir com a inversão dos domínios:
    

Este guia explica como vincular um nome de domínio gerenciado pela Infomaniak a uma oferta de hospedagem Shopify.

Introdução

• Um site criado no Shopify não pode ser exportado para ser hospedado em servidores de terceiros, como os da Infomaniak, por exemplo.
• Portanto, recomenda-se criar o site diretamente na Infomaniak com a ajuda do Site Creator ou WordPress.

Associar o Shopify ao nome de domínio na Infomaniak

Para vincular um site no Shopify a um nome de domínio na Infomaniak:

1. Clique aqui para acessar o gerenciamento do seu domínio no Manager Infomaniak (precisa de ajuda?)
2. Clique diretamente no nome atribuído ao domínio em questão.
3. Clique em Conectar um serviço no menu lateral esquerdo.
4. Clique no botão azul Conectar no bloco Shopify:
   
   1. Os registros A serão substituídos por um registro com o valor 23.227.38.65.
   2. O registro CNAME "www" será modificado para ter o valor shops.myshopify.com.
5. Clique no botão Avançar.
    

O tráfego da web será direcionado algumas horas depois para os servidores do Shopify.

This guide explains how to set up DNSSEC with Cloudflare for a domain registered with Infomaniak.

Prerequisites

• The DNS zone of the domain must be managed by Cloudflare.

Configure DNSSEC with Cloudflare

To do this:

1. Click here to access the Cloudflare console.
2. Go to the DNS tab.
3. Click on Enable DNSSEC.
4. Keep the following information handy:
   
   (see points 8 & 10 below)
   1. The details under a will go under HASH
   2. The details under b will go under HASH TYPE
   3. The details under c will go under ALGORITHM
   4. The details under d will go under KEY
5. Click here to access the management of your domain on the Infomaniak Manager.
6. Click directly on the name assigned to the domain in question.
7. Activate DNSSEC from the Dashboard:
   
8. On the window that appears, enter the requested information with the data provided by Cloudflare (see point 4 above):
   1. Hash = Digest
   2. Hash Type = Digest Type
   3. Algorithm = Algorithm
   4. Key = Key Tag
9. Click on Activate:
   
10. In the case of a domain with extension.eu, the necessary details may be significantly different (see point 4 above):
    • The details under FLAGS will go under FLAGS
    • The details under PUBLIC KEY will go under PUBLIC KEY

Este guia explica como adicionar ou modificar um ou vários registros do tipo SPF em uma zona DNS (de um nome de domínio) gerenciada no Manager Infomaniak.

Introdução

• Se o seu nome de domínio estiver registrado na Infomaniak, se o seu e-mail for gerenciado pela Infomaniak, mas o site estiver hospedado em outro provedor (como o Wix), você provavelmente gerencia a zona DNS (e, portanto, o SPF) nesse outro provedor: consulte este outro guia sobre o assunto.

Entendendo os registros do tipo SPF

O tipo de registro SPF (Sender Policy Framework) é um padrão de verificação do nome de domínio do remetente de um e-mail e tem como objetivo reduzir o SPAM. Ele serve para indicar qual servidor tem ou não o direito de enviar e-mails para um domínio. Se o SPF falhar para um e-mail, isso significa que ele não foi enviado de um servidor/endereço IP autorizado pelo administrador do domínio de envio. O e-mail é então considerado como spam.

SPF estrito -all: rejeição de e-mails não autorizados

A Infomaniak instala este tipo de registro automaticamente ao criar um Serviço de E-mail em seu domínio (SPF estrito):

v=spf1 include:spf.infomaniak.ch -all

Assim, o servidor destinatário do e-mail que você envia avaliará que qualquer e-mail que não venha dos servidores Infomaniak será rejeitado. Isso impede que pessoas mal-intencionadas falsifiquem endereços de e-mail do seu domínio.

SPF flexível ?all: tolerância para alguns e-mails

Você pode decidir modificar o SPF para um modelo mais flexível:

v=spf1 include:spf.infomaniak.ch ?all

Nesse caso, o servidor destinatário do e-mail que você está enviando avaliará, de acordo com suas próprias regras, se aceita e-mails que não vêm dos servidores Infomaniak.

Em resumo:

• ?: o servidor de recebimento aceita a mensagem, mesmo que o remetente não esteja listado no SPF.
• ~: o servidor de recebimento aceita geralmente a mensagem, caso não esteja listada no SPF, mas a identifica como suspeita.
• -: o servidor de recebimento rejeita a mensagem, caso não esteja listada no SPF (recomendado).

Adicionar um SPF por meio de um registro TXT

Existem 2 maneiras de gerenciar os SPF.

Se você possui um Serviço de E-mail na Infomaniak, a maneira mais simples é acessar a ferramenta de Segurança global para gerenciar os SPF:

Mas, como o registro SPF é um tipo de registro DNS do tipo TXT, você também pode gerenciá-lo na zona DNS do nome de domínio:

1. Clique aqui para acessar o gerenciamento do seu domínio no Manager Infomaniak (precisa de ajuda?).
2. Clique diretamente no nome atribuído ao domínio em questão.
3. Clique em Zona DNS no menu lateral esquerdo.
4. Verifique na tabela se já existe um registro TXT com um valor que mencione SPF, como aqui:
   
5. Clique no botão para adicionar um registo (receberá um erro se tentar adicionar um registo TXT com um valor SPF quando já existir um na zona):
   
6. Clique no botão de rádio TXT para adicionar um registo.
7. Clique no botão Seguinte:
   
8. Insira o valor do SPF necessário para a sua zona DNS.
9. Deixe o valor predefinido no nível do TTL.
10. Clique no botão Guardar:
    

Adicionar vários SPF

Se utilizar outros fornecedores de e-mail em complemento ao Infomaniak, é necessário obter o SPF deles e, em seguida, combiná-lo com o do Infomaniak, seguindo uma sintaxe específica.

Exemplo de 3 SPF para combinar:

• O do Infomaniak: v=spf1 include:spf.infomaniak.ch -all
• Os de 2 fornecedores secundários:
  • v=spf1 include:the-second-domain.xyz ?all
  • v=spf1 include:the-other-domain.xyz ~all

... o SPF final a inserir na sua zona DNS deverá ter a seguinte forma:

v=spf1 include:spf.infomaniak.ch include:the-second-domain.xyz include:the-other-domain.xyz -all

Remova qualquer outra entrada SPF da zona DNS do seu domínio! Qualquer adição/modificação DNS pode demorar até 48 horas para se propagar.

Limites do número de SPF

Os SPF múltiplos são limitados a um máximo de 10 inclusões.

O SPF da Infomaniak geralmente já contém 4 inclusões:

• include:relay.mail.infomaniak.ch
• include:app.mail.infomaniak.ch
• include:newsletter.infomaniak.com
• include:amazonses.com

Verificar o(s) registro(s) SPF

A ferramenta de Segurança global no Manager Infomaniak permite uma verificação e correção facilitada de seus possíveis registros problemáticos.

Em caso de problema, recomenda-se analisar seu nome de domínio no MxToolbox para verificar se o seu SPF contém erros de sintaxe, muitas inclusões ou outro problema que possa levar a um erro:

… ou diretamente no endereço https://mxtoolbox.com/spf.aspx.

This guide explains what DNSSEC is and how this protection enhances the security of Domains at Infomaniak and the traffic they generate.

Preamble

• Each URL corresponds to an IP address, and when an internet user enters the URL of your site in their web browser, they call on a DNS server whose role is to redirect them to the IP address that corresponds to the entered domain (technically, this is known as DNS resolution).
• When DNSSEC is not activated on your domain name, a malicious person could detect a flaw in a DNS server and modify the correspondence between your domain name and the IP address of your site with an IP address of their choice. In such a case, the internet user who enters the URL of your site would then be redirected to another website that does not correspond to the content of your website.
• DNSSEC allows securing the authenticity of the response provided by the DNS server and thus guarantees to internet users that they are viewing the website they actually want to see. If a hacker attempted to modify the IP address of your domain name in a DNS server protected by DNSSEC at the time of resolution, the latter would refuse their requests, as they would not be authenticated.
• DNSSEC is therefore an additional security measure to the SSL certificate of a site, by guaranteeing to the internet user that they are going to the site that corresponds to the entered URL, and the SSL certificate then intervenes to encrypt the exchanges between the internet user's web browser and the web server of the site they are visiting.

Activate or deactivate DNSSEC

To know the availability of DNSSEC for a specific domain, refer to the specifics of the extensions that concern you from this page (under Frequently Asked Questions by first clicking on the extension concerned).

If necessary, DNSSEC is activated in a few clicks on domain names fully managed at Infomaniak:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Activate or deactivate DNSSEC from the Dashboard of the domain:
   

Check if DNSSEC is activated

Enter the domain name to be checked on this analysis site.

Specific guide

• Configure DNSSEC with the Cloudflare CDN

If your domain is important for your activity, then Renewal Warranty is the assurance of never losing it. As a leading registrar, Infomaniak is daily confronted with clients who have not been able to renew their domain on time. Their website and email addresses are no longer accessible, and this often represents significant damage to their activity.

It is easy and costly to lose a domain

A domain name is registered for a specific period after which it must be renewed to retain ownership. When a domain is not renewed, it enters a redemption period and then falls into the public domain awaiting a new buyer.

The redemption period is a grace period during which it is still possible to act to retain ownership of your domain. However, this last resort is fraught with consequences and incurs fees. In the best-case scenario, it results in the interruption of your website and email addresses for many hours, the time it takes to urgently remove your domain from redemption.

In the worst-case scenario, if there is no intention to reactivate the domain name, it is lost.

Renewal Warranty, the assurance of never losing a domain

With this guarantee, Infomaniak commits to renewing your domain if necessary (blocked payment method, renewal emails not received, prolonged absence, etc.) and will personally contact you by email, SMS, phone, and postal mail to ensure you keep it.

Renewal Warranty is a unique solution that protects you from the involuntary expiration of your domains. You remain the sole owner of your domains and are free to stop Renewal Warranty or cancel your domains whenever you decide.

Activate Renewal Warranty on an existing domain

Refer to this other guide to activate the option in a few clicks.