HĂ©bergement Live Helper Chat

Live Helper Chat

Live Helper Chat est une application de support open source.

Installation en 1 clic Live Helper Chat

Installation en 1 clic

Mise Ă  jour facile Live Helper Chat

Mise Ă  jour facile

Sauvegarde et restauration Live Helper Chat

Sauvegarde et restauration

Information

Application
support
Catégorie
E-commerce et Entreprise
Version courante
3.85
Dernière mise à jour
13 October 2021
Langues
English

Configuration requise

Taille de l'installation
110.00 Mo
Base de données
mysql
License
open source
Vue d'ensemble
Quoi de neuf

3.85


13 Octobre - 110MB3.84/3.85

Bug fixes and Changes
  • There is new event you can fire to trigger google analytics events directly from custom HTML of your widget. https://doc.livehelperchat.com/docs/javascript-arguments#track-custom-event
  • Now you can explicitly control what one operator can change in other operator departments. https://doc.livehelperchat.com/docs/users/account-edit
  • In password change requirements you can force users to logout after certain period of last login. https://doc.livehelperchat.com/docs/users/password-requirements/
  • You can automatically disable operator if from their last login passed X number of days.
  • In password requirements you can set bunch of other requirements for the password.
  • Read only departments groups https://doc.livehelperchat.com/docs/users/account-edit/

3.83

Bug fixes and Changes
  • You can set view as passive, so it won't be updated in the background and will save resources.
  • User menu layout change and few options to change directly.

3.82

Bug fixes and Changes
  • Views - you can save a search as view and see always updated results in My views.
  • Forms now can update chat attributes. https://doc.livehelperchat.com/docs/modules/forms

3.81

Bug fixes and Changes
  • Canned messages usage statistic collecting option. Can be activated in statistic configuration tab. `Collect canned messages usage statistic`
  • Security fixes. All these were CSFR based issues which does not have much usage in real life scenario unless you account is already compromised. None of them are related to action which could be coused by visitor visiting your website. Update is still recommended.
  • Integrated https://www.abstractapi.com/ip-geolocation-api as geo detection provider.

3.79/3.80

Bug fixes and Changes
  • Custom replaceable variables which you can define in back office. They also allow to set custom value based on chat attributes. They are handled in bot responses also.
  • Now you can block visitors by their e-mail address. Usefull in case you are passing this information.

3.77/3.78

Bug fixes and Changes
  • Few tables records were migrate to bigint(20)
  • Live Helper Chat will no longer require operator to relogin for permission/assigned department changes to take effect
  • Performance improvement regarding hashtag workflow in canned messages/bugfix also

3.76

Bug fixes and Changes
  • Canned messages can have subjects now su upon usage these subjects will be auto added to the chats.
  • Canned messages will have list of max 50 items returned.

3.75

Bug fixes and Changes
  • Option to blink active chat if visitor is waiting to log response from the operator
  • Chat routing will allow to forward chat directly to department.
  • Statistic will allow to export directly to CSV
  • Chat list export will have more fields in exported file

3.74

Bug fixes and Changes
  • Now you can send invitation message to mass users at once.
  • You can filter online visitors who are connected to website only. Using nodejshelper extension this gives live view who is connected.
  • Canned messages now can be assigned to more than one department.
  • Private messages between operators will have a sound now.
  • Canned messages import/export will support tags now.
  • Users import will have more fields to prefill now.
  • Department list will be sorted by same order as in the widget filters.

Lire la suite: https://livehelperchat.com/3.84v-3.85v-password-requirements-634a.html

3.73


29 Juin - 110MBChanges
  • Option to pass trigger_id as argument. Usefull in case you want to make some test on production.
  • You can now use in JSON payload Rest API call raw_{{lhc.id}} within quotes.
  • CSV export for chats listings.
  • UL, OL styling options. See bbcode documentation for a syntax.
  • Option to change font size from the widget. Can be activated in widget themes.

Lire la suite: https://livehelperchat.com/3.73v-small-changes-625a.html

3.72

(version de sécurité)
18 Juin - 110MBSecurity
  • Security fix for https://huntr.dev/bounties/1-LiveHelperChat/livehelperchat/

Changes
  • You can change sound option per invitation now. (Play sound or not)
  • Fixes for webhooks conditions being parsed incorrectly.
  • Now you can change order of start chat fields including custom fields you define in start chat form.
  • You can set titles for standard fields in widget theme now.
  • Now you can trigger offline form manually from website https://doc.livehelperchat.com/docs/javascript-arguments#open-offline-form-while-keeping-option-to-start-a-chat-normally
  • You can set default sound setting in widget theme. (Play sound for new messages or not)
  • Offline message will support BBCode now.
  • Rest API call will support now also x-www-form-urlencoded request type.
  • !block command did not worked.
  • Chat lists has direct option to filter abandoned chats https://doc.livehelperchat.com/docs/chat/statistic/#performance
  • Send message did not set nick if previous chat was not found. (Empty nick scenario)
  • Now you can login to back office using e-mail also.
  • If operator is not looking at online visitors widget we will not load it's content. Performance improvement.
  • New widget dropdown was missing click action support.
  • Users dropdown filter is now AJAX based and will filter directly.
  • NodeJS extension now support option to track online visitors live status or not.
  • Setting subject in the chat will sort subjects by their names.
  • Bot Execute JS will support replaceable variables also.
  • foreach cycle support in bot response https://doc.livehelperchat.com/docs/bot/bot-text/#foreach-cycle
  • Bot buttons will support translations also.
  • If visitor has closed chat there will be button invite support in chat messages.
  • Different color for a system message if visitor has left a chat.

Lire la suite: https://livehelperchat.com/3.72v-security-update-and-other-changes-624a.html

3.71


19 Avril - 75MBChanges and Bug Fixes
  • Duplicate online record was presented if old version JS files were cached.
  • Option to have event tracking settings by department.
  • Visitor typing text was not updating above text area
  • Automated hosting extension now supports PHP-Resque
  • Custom icons alerts will have a new sound
  • Dark theme edit previous message background changed to more readable.
  • Survey won't be shown to visitors who are blocked during conversation.
  • We will remember nick if chat is started in popup directly.
  • And various other small changes.

Lire la suite: https://livehelperchat.com/3.71v-events-tracking-by-department-623a.html

Afficher plus de versions

3.70


30 Mars - 75MBChanges and Bug Fixes
  • Validation failure trigger option instead of validation message.
  • Now you will be able to filter chats by visitor status at the moment of chat was closed. Help's to find chats which were closed before visitor left a chat.
  • BBCode selecting string applied style to wrong text if same text was presented multiple times in text area.
  • Auto responder will execute bot actions independently of messages. So you can have message or trigger to be executed on auto responder. https://doc.livehelperchat.com/docs/bot/operator-not-responding
  • Style fixes in case bot sends HTML style message.
  • If operator disables all fields we still should show department dropdown if there is more than one department to choose from
  • Optimised how online status is calculated. Performance improvement.
  • Some servers were caching GET request of URL it should not. Workaround for servers misconfigurations.
  • If chat is closed we will not update send_status

Lire la suite: https://livehelperchat.com/3.70v-remember-visitor-online-status-on-chat-close-622a.html

3.69


24 Mars - 75MB3.69

Changes and Bug Fixes
  • Survey control from a bot - https://doc.livehelperchat.com/docs/bot/survey-control-from-bot
  • Scroll to the bottom UI for the operator and widget
  • Another option to close widget from website itself. Gracefully https://doc.livehelperchat.com/docs/javascript-arguments/#to-end-the-chat
  • Do not not close widget if automatic start chat is checked in widget themes.
  • Rest API file updated to support PUT, DELETE methods.
  • Custom post survey support - https://doc.livehelperchat.com/docs/integrating/custom-post-survey/

3.68

Changes and Bug Fixes
  • Supports https://github.com/open-wa/wa-automate-nodejs integration. Manual - https://doc.livehelperchat.com/docs/integrating/whatsapp/
  • In widget themes you can set that chat remained in widget once was opened in a popup.

3.67

Changes and Bug Fixes
  • Incoming webhooks support. You can integrate easily any third party API providers. https://doc.livehelperchat.com/docs/development/incoming-webhooks

3.66

Changes and Bug Fixes
  • Now you can also import/export Rest API configuration.
  • `Collect information` response type `Ask user to confirm information by checking checkbox` was not working.
  • `Check for conditions to proceed` response type now can check is there any operator online or not https://doc.livehelperchat.com/docs/bot/check-conditions/
  • Canned messages import changed the workflow so master-master replication won't break it.
  • Rest API name length changed from 20 to 50 characters

Lire la suite: https://livehelperchat.com/news-5c.html

3.65


8 Mars - 75MB3.65

Changes and Bug Fixes
  • In master/master replication environment canned messages import did not worked correctly because we did id's comparison. We now will have unique_id field for that.
  • Now you can move triggers between trigger groups.
  • There is now Rest API for files upload.
  • Rest API call now has {{msg_items}} and {{msg_all_html}} replaceable variables.
  • Percentages now are rendered at the top instead of the same line.
  • Javascript argument for default department if more than one department is passed.
  • Changing department in the widget will update it's fields now. You can have custom fields by department now.
  • Bot now supports file upload handling
  • Rest API authentication method now supports NTLMauth.
  • `addmsgadmin` now will support also system messages.

3.64

Changes and Bug Fixes
  • Any form now can be integrated into a widget.
  • Widget can have only pre chat form now only.
  • New widget was not respecting do not track online visitors setting.
  • Chat's can be searched by entering multiple id's
  • Some charts will show percentages at the top of column
  • Abandoned chats statistic
  • Forms were not exported to zip by clicking download icon.

Lire la suite: https://livehelperchat.com/news-5c.html

3.63


15 FĂ©vrier - 75MB
  • You can generate avatar for your profile.
  • Avatar for bot added.
  • Avatar in widget themes.
  • BB Code turn off/on support for a new widget.
  • Option to set full screen mode from embed code directly.
  • Fix. Voice message for the admin was broken.
  • Group chats won't be focused by default.
  • Tablets won't show widget in full screen mode.
  • Option to have hidden status widget in case of api position
  • Avatars are generated using https://multiavatar.com project

Lire la suite: https://livehelperchat.com/3.63v-avatars-610a.html

3.62


29 Janvier - 75MB
  • E-mail templates can be translatable now
  • New widget now supports custom images for the header icons
  • Title attribute can be translated for the header icons
  • New dashboard left column can have lists instead of tabs layout.
  • Changes to support to NodeJS Extension. Now it can track live connectivity status of the visitor.

Lire la suite: https://livehelperchat.com/3.62v-translatable-e-mail-templates-608a.html

3.61


21 Janvier - 75MB3.61

Changes and Bug Fixes
  • Bot building interface will have option to set group position, expand collapse group triggers. Useful if you have a big bot.

3.60

Changes and Bug Fixes
  • Voice & Video & ScreenShare powered by agora.io. They give 10,000 call minutes every month for free. https://doc.livehelperchat.com/docs/voice-video-screenshare
  • Option to reset counter from bot https://doc.livehelperchat.com/docs/bot/multiple-unknown-messages

3.59

Changes and Bug Fixes
  • Option to automatically close the chats where visitor has abandoned them. In other words will close chats where pending widget row indicates that visitor has left the chat.
  • Option to do prefill offline message form. Usefull if bot redirects to offline form and you do not want that message area would be prefilled by previous covnersation.
  • Update chat -> Transfer to operator has now option to transfer chat to operator and ignore department online hours.
  • Internal failing of visitor sending messages will be logged in audit log. Usefull if you experiencing high load and want to investigate why it's happening.
  • Transactions will be used on remarks saving.
  • saveThis method was not respecting passed arguments to indicate what columns should be updated.
  • Department load statistic modal window.

3.58

Changes and Bug Fixes
  • You can change TOS field text value directly in theme. E.g Our terms of service [url=http://livehelperchat.com]Live Helper Chat[/url]
  • There is new option to close all active chats based on last message.
  • Right chat column layout was changes
  • Screenshot from chat was not updating image if more than one chat was open at a time.
  • Mobile app will show notification if chat was transfered to an operator.
  • Option to reload widget theme on the fly. Usefull if your APP is switching between dark/bright themes.
  • Statistic for last 24 hours won't be generated if operator clicks a tab.
  • [html] tag will not be rendered for an operator to avoid bad operator scenario :D
  • We will try to assign default chat by departments priority.

Lire la suite: https://livehelperchat.com/3.57v-various-changes-603a.html

3.57


15 DĂ©cembre 2020 - 75MBChanges and Bug Fixes
  • New widget offline form will support file field now.
  • Webhook has option to set alternative scenario of conditions are not met.
  • Change how soft limit is calculated for department load statistic.
  • Popup was not showing offline form even argument was passed in embed code.
  • Dashboard open chats has sub-tabs instead of list one after another.
  • Start chat custom field settings was not setting required attribute if not first one was checked.
  • Webhooks conditions can be applied to standard events now.
  • JS API to send messages as visitor from third party JS.
  • Images will show download icon always.
  • If sending message to chat fails we will show an error to visitor.

Lire la suite: https://livehelperchat.com/3.57v-various-changes-603a.html

3.56


4 DĂ©cembre 2020 - 75MB3.56

Bug Fixes and Changes
  • Chat export will have modal window dedicated to chat's export with subject and messages types inclusion.
  • FB and Twilio extension has new documentation for easier understanding how to install. https://github.com/LiveHelperChat/twilio https://github.com/LiveHelperChat/fbmessenger
  • Sandbox error for serviceWorker will be ignored. Edge case devices handling.
  • You can have notifications for active chats which get's alert icon assigned
  • You can now manual init widget JS and all it's dependencies https://doc.livehelperchat.com/docs/javascript-arguments/
  • Notifications won't be shown if you have many pending chats and change sort
  • If storing message fails we should show visitor what happened. So he can try again
  • We should also keep his last message attempt
  • Reduced number of renders checks in widget
  • Translations performance/cache improvements
  • You can override now also english translations - https://doc.livehelperchat.com/docs/language/#how-to-override-default-translations
  • If sending message from a new widget fails we will show now message for a visitor.

3.55

Bug Fixes and Changes
  • Continuous webhooks. Documentation.
  • Chat closing and other emails will include all chat messages.
  • You can have now custom JS in static url. "Events Tracking" window. Events in static URL still won't be tracked. It will be implemented in next releases.
  • GDPR acceptance scenario

Lire la suite: https://livehelperchat.com/3.54v-alert-icons-599a.html

3.54


24 Novembre 2020 - 75MB
  • Bug Fixes and Changes
  • Update angular version and disable debug output.
  • Anyone who is using NodeJS extension will have to update it also.
  • Now you can manually choose what alert icons to exclude from dashboard lists.
  • "Check for conditions to proceed" now have option to continue execution even if conditions are matched.
  • "Check for conditions to proceed" can access any attribute through {args.chat.} E.g chat message {args.msg.msg}.
  • Alert icon now can have custom text as tooltip.

Lire la suite: https://livehelperchat.com/3.54v-alert-icons-599a.html

3.53


19 Novembre 2020 - 75MB3.53

Bug Fixes and Changes
  • Inactive chats for logged operator and active chats for logged operator stats in departments widget.
  • Live helper chat will work perfectly fine on devices where cookies, session storage and popups are disabled.
  • Popup refocus did not worked from react app.
  • Previous messages will be shown also for proactive invitation.
  • Pending chats wait time was calculated from start chat time, but in case bot transfer after some time it should be based on time since chat become pending.
  • Departments stats will be ordered by active chats number instead of pending one.

3.52

Bug Fixes and Changes
  • Support for a browser with cookie, sessionStorage disabled.
  • Inactive chats statistic. This change was needed because auto assigned can exclude inactive chats. In that scenario statistic is misleading.
  • Offline form now can be without an e-mail field. So you can configure it to be with e-mail either phone.

3.51

Bug Fixes and Changes
  • Departments statistic widget will have a new columns.
  • Bot chats - number of active bot chats
  • Load column - `hard limit` - `active chats` (`soft limit` - `active chats`)
  • `Hard limit` - is the sum of max chats value of logged operators who were active during last 5 minutes
  • `Active chats` - number of active chats in department or department group
  • `Soft limit` - is the sum of max chats of operators who were active during last 10 minutes.
  • Group chats list in departments statistic widget
  • If you have `php-resque` extension running. Departments statistic will be calculate in the background.
  • Changed background color of chat tab/left chat.
  • Rest API to fetch chat information https://api.livehelperchat.com/#/chat/get_restapi_chat__chat_id_
  • Check is audio is available on device.
  • Separate backend and frontend scripts. Performance improvement.
  • Frontend errors tracking in audit log. category - js, source - lhc. It has to be enabled in audit configuration.
  • Option to tell LHC are we running under proxy. Avoids faking IP address. https://doc.livehelperchat.com/docs/blocking/#live-helper-chat-does-not-detect-ip
  • If archived chat group chat table does not exists. Ignore.
  • Bot changes to handle previous process https://github.com/LiveHelperChat/livehelperchat/issues/1579
  • `Typing until` bot response fixes for a new widget.

Lire la suite: https://livehelperchat.com/3.53v-departments-statistic-version-2-598a.html

3.50


11 Novembre 2020 - 75MB3.50

Bug Fixes and Changes
  • Login history.
  • You can force user to reset password on first login.
  • You can limit how many attempts operator has before his account is disabled.
  • Dark theme improvements.
  • You can set chat subject directly from bot. "Update current chat" -> "Set subject" command.
  • "Alert icon" response type. It will allow to add custom icon to a bot chat list. So you can quickly take over bot chat.

3.49

Bug Fixes and Changes
  • Now operators can have chat between themself directly in the chat.
  • Once clicking on a chat tab you can copy URL and chat will be opened.
  • Possibility to copy link to chat directly from chat window. Copy link action near the chat ID.
  • Dashboard icon from I icon was changed to home icon to match Dashboard icon.
  • HTML Element from bot will be rendered for an admin.
  • Blocking capability by IP or Nick or Nick and Department
  • Department archive attribute. These departments won't be shown in dashboard and in user account will be placed under `Show archived` button action.
  • Quote menu action for the right mouse click in messages area.
  • Widget was not showing error in case it was an error not related to a field.

4.38

Bug Fixes and Changes
  • Global activity tracking. If you stop activity in one window it won't force go offline everywhere.
  • Few other small bugfixes.

Lire la suite: https://livehelperchat.com/3.50v-operators-login-audit-history-592a.html

3.47


14 Octobre 2020 - 75MB3.47

Bug Fixes and Changes
  • You can access now any argument in Rest API call. Usefull in webhooks
  • Webhooks
  • Widget icons were not loading if PC already had Material Icons font
  • New chrome cookie policy support for chrome extension
  • Files will not be send as soon operator uploads them, we will add BBCode in editor
  • New arguments for custom status icon position

3.46

Bug Fixes and Changes
  • New positions for a new widget

3.45

Bug Fixes and Changes
  • Option to pass chat variable as invisible for an operators
  • Option to have a log message on passed variable if it changes during chat session
  • Mail transcript option for a new widget
  • Change UX for department assignment to an operators. There was to many false reports and mixing between assigning department to operator
  • Fixed auto login link generation.
  • RTL fixes
  • Co-browsing setup instruction changes
  • Changes for easier docker support
  • Draggable modal various small changes
  • Support for a Docker

Lire la suite: https://livehelperchat.com/3.47v-webhooks-589a.html

3.44

(version de sécurité)
29 Septembre 2020 - 75MBSecurity
  • Fixed few XSS vulnerabilities

Bug Fixes and Changes
  • (real) to (float) changes.
  • Widget will be shown as online if overload limit is reached, but there is bot setup in department.
  • Device type export in chat list.
  • Updated GA tracking default template to sen event's to all installed site GA trackers.
  • Canned messages import/export
  • Draggable modals. Will remember position also.
  • Bot text messages now can be send as system messages. Useful to represent some information just to operators.
  • Now in Rest API calls you can access any internal chat attribute.
  • Adjusted widget loading workflow for slow internet cases.
  • And many more small changes.

Lire la suite: https://livehelperchat.com/3.44v-security-update-and-few-other-bits-586a.html

3.43


24 Septembre 2020 - 75MB
  • Custom commands based on triggers.
  • New replaceable variables
  • Documentation
  • Refactor widget loading so it loads once main JS is loaded this avoids white screen etc.
  • Google analytics events tracking
  • Choosing emoji will close modal window instantly in a widget
  • Refactored handling of admin sending messages and server failing to store them.
  • Option directly in trigger to choose change department
  • Draggable modal windows
  • Web push notifications fixes because of library updates.
  • Static JS/CSS cache
  • Bootstrap version update
  • Bot widget was not applying filters
  • Prefill dropdown support
  • More filtering options in users list

Lire la suite: https://livehelperchat.com/3.43v-custom-commands-based-on-triggers-585a.html

3.42


7 Septembre 2020 - 75MB
  • Option to do not store user typing text.
  • We won't send notifications for messages if chat is pending. Only one notification about new chat will be send.
  • New chat notification won't be send if chat is started with a bot. Notification will be send only if chat becomes pending.

Lire la suite: https://livehelperchat.com/3.42v-do-not-store-visitor-typing-text-583a.html

3.41


6 Septembre 2020 - 75MB
  • Blocked visitors listing improvements.

Lire la suite: https://livehelperchat.com/3.41v-blocking-workflow-581a.html

3.40


2 Septembre 2020 - 75MB
  • Changes required for official mobile app to work.

Lire la suite: https://livehelperchat.com/3.40v-android-mobile-app-580a.html

3.39

(version de sécurité)
7 Août 2020 - 75MB
  • Security improvements regarding postMessage workflow.
  • In proactive invitation you will be able to choose on what device invitation should be triggered.
  • Text matching rules for bot now supports wildcard and preg_match rules. Please refer to documentation.
  • You now can prepend bot button directly in proactive invitation message.
  • Proactive invitation will show small logo image of the operator.
  • Slovakian siteaccess
  • If HTTP_REFERER header not found we check also HTTP_ORIGIN now.
  • !stopfiles will update visitor UI also.
  • Rest API methods to work with a user.
  • Proactive invitation if required can show full widget on invitation.

Lire la suite: https://livehelperchat.com/3.39v-various-changes-579a.html

3.38


9 Juin 2020 - 75MB3.38

Bug fixes and improvements
  • Bot conditional response changes
  • Chinese three dialects added as possible language options.
  • Group chat tabs have indication about unread messages.
  • Option for operator to change other operator online status directly from online operators widget.

3.37

New Feature
  • Someone in the forum asked for a statistic regarding bot. So you can have one now :)

3.36

Bug fixes and improvements
  • Option to set yourself as always online. Usefull if you are using telegram and do not want to setup department online hours.
  • Auto responder has option to send notice to visitor if operator is speaking his language.
  • Operator profile look improvements.

3.35

Bug fixes and improvements
  • Group chats between operators
  • More Rest API arguments for fetchmessages call
  • In prefill variables workflow you can now prefill any chat variable you want.
  • Files attatchement modal window is larger and has preview of images
  • Password field type for custom variables defined from back office.
  • And various other small changes

3.34

Bug fixes and improvements
  • Canned messages new interface
  • Passing variable has option to be persistent. It means variable in online visitors list will be preserved even if afterward it won't be passed.
  • Offline messaging will respect priority and passed department.
  • If NodeJS is enabled we should not be executing check messages call. Because NodeJS does that for us.
  • Send Video in bot now supports iframes. So you can embed youtube video.
  • If department was assigned to department group, operators max_chats limit was not respected.
  • Rest API for adding user messages will return message data itself.
  • Co-browsing new modal window for requesting screen share.
  • Hash tag functionality for canned messages now has columns supports and left,right navigation between columns.
  • New line were not respected if image was send in between operator messages.
  • Canned messages has full HTML preview.
  • RFC6265 Compatible cookie
  • CLI Install update to recent version.
  • Few fixes for PHP 7.4.5 compatibility.

3.33

Bug fixes and improvements
  • Cookie path argument.
  • Operator to operator chat improvements.
  • Admin fields now can be prefilled.
  • Hidden if prefilled option.
  • Option to define explicitly in back office on what domains caht will work.
  • If embed mode is used and leave a message is disabled and offline_redirect is provided. Live Helper Chat will redirect customer to provided page.
  • Notifications about new messages will blink page title.
  • Unread messages will be played only if page is not focused.
  • Option to disable javascript embed in other pages.

3.32

Bug fixes and improvements
  • Rest API Response trigger type. You will be able to integrate any third party API easily.
  • Added protection against recursion if some messes around and calls itself in bot building workflow.
  • Option to set default actions for unknown button click.

Lire la suite: https://livehelperchat.com/3.38v-group-chats-improvements-578a.html

3.31


14 Avril 2020 - 75MBChanges
  • Updated .htaccess files so Live Helper Chat should work out of the box with subdomain installations.
  • PHP Session was starting where it should not have to. Will increase widget performance a little bit.
  • If widget was minimized and restored again popup was not showing proactive invitation.

Lire la suite: https://livehelperchat.com/3.31-better-compatibility-with-sub-domains-installations-564a.html

3.30


11 Avril 2020 - 75MBHighlights
  • Bot triggers: Regrouped triggers by their complexity.
  • Bot triggers: Repeat restriction trigger can be global or local per trigger.
  • New widget out of beta and now is preferred one.
  • Proactive will remain in the widget for all session once it's triggered. See how demo it works. It no longer disappears from widget on widget close.
  • Active operator chats were not updated when owner of chat changed because of transfer.
  • Metalanguage support everywhere.
  • Changes required for multiple clients support. https://doc.livehelperchat.com/docs/chat/multiple-clients/
  • It required to change permission if your operators does not see anymore all users/operators see https://doc.livehelperchat.com/docs/chat/transferring-chat/#my-operator-sees-only-to-him-assigned-departments-and-only-his-departments-operators
  • Update how default dashboard will look like for a new installations.
  • Operator passing in new widget
  • Static URL generation in embed widget window
  • Javascript native calls definition https://doc.livehelperchat.com/docs/javascript-arguments#public-methods
  • Canned messages search will be performed also in title. https://doc.livehelperchat.com/docs/canned/#canned-messages-in-chat-interface
  • RTL support for a new widget.
  • Connection problems will be reported in dashboard.

Lire la suite: https://livehelperchat.com/3.30-new-widget-is-now-preferred-one-563a.html

3.29


17 FĂ©vrier 2020 - 75MB
  • Option to be informed about returning visitor.

Lire la suite: https://livehelperchat.com/3.29-informing-about-returning-visitor-547a.html

3.28


16 Janvier 2020 - 75MB3.2.8
  • From themes you can change new widget dimensions directly.
  • Various new widget UI improvements.
  • Translations update.

3.2.7
  • New widget. At the moment it's beta. It features rewritten widget implementation from zero. It's still missing few features but should be pretty stable now.
  • In themes there is option now to activate automatic language detection from browser headers. For existing installation it to work you have to edit language. System configuration -> Speech -> Languages

3.2.6
  • Personal auto responder. Operators has to have permission "Uers" => "Allow user to have personal auto responder messages"
  • Rest API has methods for work with Department/Bot
  • Option to setup default checked charts.
  • And may more small changes :)

Lire la suite: https://livehelperchat.com/3.28-further-widget-improvements-545a.html

3.25


30 Septembre 2019 - 75MB3.2.5
  • Embeded live help widget also will track referrer page.
  • Toolbar above messages area.
  • Survey stars will be shown as stars.
  • Option to use redirect instead of internal load during start chat. This will avoid refreshing page and starting new chat each time. Can be set in start chat form settings.
  • Avoid invalid character shown if quates is used in translation for operator typing text.
  • Popup opening in widget will automatically load mobile layout. Possible to set this in start chat form settings.
  • Theme was not passed in auto start chat behaviour.
  • Automatic transfer between departments was not handled in auto start environment.
  • Option to change placeholder text in widget from themes.
  • Improve multiselect dropdown behaviour. Selected items will be shown at top.
  • Changed penging save message design to match chat style.
  • Toolbar for operator admin.
  • Once you set visitor nick it will be remembered for next chat sessions also.
  • Removed autofocus in widgets.
  • Hungarian language.
  • Autoresponder multi-language support fixes. Was not saving correctly checked languages.
  • New bot trigger type, execute always. This will allow specific trigger to be executed at any moment on bot chat conversation. Usefull to have it for visitor quickly switch to human.
  • It supports two "Chat start behaviour": (1) "Instant execution (Executes and continues workflow)" which will execute trigger always and continue normal workflow, and (2) "Instant execution and block (executes and blocks further triggers execution)" which will execute trigger and will not continue normal workflow. You can use second one to transfer chat to operator. This type of trigger has to have event defined.

3.2.4
  • You can preload now widgets which will eliminate loading delay of widgets. (System configuration -> Chat Configuration -> Misc -> Preload widget. It will avoid loading delay after clicking widget)

Lire la suite: https://livehelperchat.com/3.25-a-lot-small-and-not-so-small-changes-542a.html

3.23

(version majeure)
12 Juillet 2019 - 70MB3.23
  • Proactive invitations now support Injecting HTML directly in website. Useful if you want to show let say some custom modal window then mouse leaves a page.
  • Canned messages now supports HTML Injection also. So you can send like HTML body to website.

3.22
  • New element in bot to restrict execute specific trigger defined number of times.

3.21
  • Now in bot configuration you can select what bot logic it should include. So one bot can combine multiple bot's logic.
  • Option to have background worker for footprint updates. Useful if footprint table is huge.
  • Rest api chat's fetching methods has delay attribute which can be used. To fetch chats only older than x seconds.
  • Bot now have new element which can search on chat start event. Useful combining various chat start logic.
  • Sort in bot fixed if two elements one by another is same type.

3.20
  • Bot translations now can have separate images. So bot identity can be fully overridden now.

3.19
  • Bot now can have translations. Usefull if you want have one bot, but a little bit different texts by department.
  • Copy messages now can include or exclude system messages.
  • Mobile invitations. On mobile devices icon will be shown that there is unread messages.

3.18
  • Option in file upload configurator to setup meta tag clean up. Upon files upload from operators meta tag information for images can be removed.
  • Updated messages style so that images won't have bubble background if message is only smile it also won't have bubble background.
  • Additional chat columns now support object attributes. Additional can be turned of separately for chat and online visitors.

3.17
  • Now in options you can set should be cookie set only for domain where javascript is embedded or also subdomains. Default behaviour does not change. This can be controlled also from js embed code directly also.
  • Updated PHPMailer

3.16
  • Operators now will have ability to have their own personal themes. To operators role has to be assigned (Themes) "lhtheme" (Allow operators have their own personal back office theme)"personaltheme"
  • Various other changes related to bootstrap 4 migration.

3.15
  • Audit log functionality.
  • Bootstrap 4.1.2, this is quite still early release. So if notice any design issues, let me know.
  • Canned messages now have toolbar for easier images insert.
  • New messages styles
  • Tooltip removed from dashboard items. You should click (i) icon to preview chat information.

3.14
  • Various bot improvements. More flexible rules for triggers matching. Termination of bot workflow in the middle of sequence.
  • Bot conditions check.

3.13
  • Various bot improvements. Intent detection by matching rules. Possibility to plug in various AI engines in the future.

3.12
  • Events will store how many times it was executed so extension can forbid executing it second time.

3.11
  • Option to have custom columns in dashboard chat lists based on additional chat data; additional_data.; chat_variable.
  • Custom priority based on additional chat data.

3.10
  • Remote API Keys support, this feature can be used by external API
  • Custom arguments based on javascript variables existing in embedded page. No need to generate custom Live Helper Chat code. You just define what variable should check LHC
  • Avoid PHP Sessions concurrent conditions if Redis is used as PHP Sessions handler.
  • Various bot improvements. New Datatype

3.09
  • Password requirements configuration options
  • Option to have expirable password so after n days operators would have to change their password.

3.08
  • Back office styling options
  • Option to have custom default messages box height
  • option to have custom default operators number in list

3.07
  • Google re-captcha option for login page.

3.06
  • Option to have custom text in themes for text like "You are number {number} in the queue. Please wait..."
  • Option to set default order for pending chats. Chat configuration -> Misc -> "Make default pending chats order from old to new"
  • Proactive invitation feature to have custom design for proactive invitation. Still not completed. But fields is presented already.
  • Proactive invitations if have same priority will be used randomly. So A/B testing will make sense.
  • Gulp library updated.

3.05
  • Filter online visitors by Country and Time On Site

3.04
  • Proactive campaigns will be kept as long as online visitors records.
  • Option to configure how long to keep department availability statistic.

3.03
  • Proactive chats A/B testing with campaign feature
  • Proactive chat efficiency tracking statistic. To track conversion rate.

3.02
  • Chat lists will include proactive invitation filtering options
  • Statistic windows also will include invitation filtering options

3.01
  • Auto assign enhancement. It can try to assign chats matching operators languages first. It can be per department enable/disabled
  • Auto refresh window for operators then version is updated.

3.00
  • Various bot enhancements. Attribute element.
  • Option to setup automatic chat closing for active/pending/bot chats; Responsible cron; php cron.php -s site_admin -c cron/workflow
  • Additional data attribute included in XLS export
  • Auto responder can send bot custom message.
  • Video type for bot
  • Allow to see generated bot syntax from bot builder interface
  • Option to have auto uppercase sentences in operator interface.
  • Rest api enhancements
  • Option to set how long chat can be opened after he was closed.
  • Show correct online status on widget minimization.

2.99
  • New themes could not be saved.
  • Updated GEO ip detection section. Freegeoip was retired by owner.
  • Bot enhancements and subscription integration.
  • Auto responder can take bot trigger and sends it's meta data as additional data within message. Usefull if you want to show visitor Subscribe button.
  • Performance improvements be refactoring lh_chat table indexes.
  • Clicking subscribe button will show message in user messages window.
  • Updating user statistic in high load environment causes table locks. Added retry to that part.
  • Option to set referrer in google translations service integration.

2.98
  • Web push notifications for visitors.
  • Themes import allowed to upload php files. Security report by https://sentry.co.com

2.97
  • Option to set bot/trigger for proactive invitation.
  • Possible to search by subjects in chats list and in statistic will be represented chart.
  • Various bot improvements/fixes.

Lire la suite: https://github.com/LiveHelperChat/livehelperchat/releases/tag/3.23v

2.96


1 Juillet 2018 - 55MB2.96
  • In themes possible to override Start chat, Leave a message button texts.
  • In theme custom field to have custom html above all input fields.
  • In bot mode possible to disable all fields and just have custom start chat with bot button.
  • Added option to change Collectable workflow cancel button text.
  • Added support for Collectable workflow to have cancel workflow button on error.
  • Custom edit icon in Collected summary.
  • Bot can have custom nick.
  • And various other bot fixes/improvements.

2.95
  • Default trigger if visitor message is unknown.
  • Option to collect visitor phone/email through chatting.
  • Theme has custom status text for chat's going with a bot.

2.94
  • Bot. First version of bot. Expected to be enhanced further a lot.

2.93
  • Department availability statistic. In order for this statistic to be collection. This cronjob has to be setup.
  • * * * * cd /home/www/ && php cron.php -s site_admin -c cron/departament-availability > /dev/null 2>&1
  • Updated translations.

2.92
  • Load previous button moved up, so visitor nick will be visible again for first message.
  • Option to anonymize visitor IP and messages after specific period of time.
  • In modern look, invitation will be hidden persistently on minimize action.
  • Header refactored on modern look.
  • Improved replacement algorithm for canned messages, then sometimes # hash was left after replace.
  • And many other small changes :)

2.91
  • Modern look for widget.
  • If you had a theme for old style status widget it will still work. In theme there is option to choose what style widget to have. Old style or modern style.
  • Option to set required groups. So then operator is setuping new user he will have to choose one of required groups.

2.90
  • Objects group model. Can be used in extensions to have custom permissions.
  • Further mobile improvements.

2.89
  • Option to have persistent files. So they won't be deleted during files maintenance procedure.
  • More slick mobile layout
  • Various other fixes on mobile layout and consistency improvements.

2.88
  • Chat now have chat start time, it different time than chat creation time. It maybe different if chat is closed and later reopened by visitor.
This situation can happen also with telegram chats and facebook chats. This change will allow us to have correct chat wait time based on time then chat became pending.
  • Change chat duration algorithm. Now chat duration will be based not on first and last message times. But on intervals between messages. You can also set timeouts.
there will be option to set two timeouts.
Timeout how long visitor can wait for a operator message before time between messages are exclude.
Timeout how long operator can wait for a visitor message before time between messages are exclude.
  • More emoji conversion from text. Supported are
:), :D:, :D, :(, :o:, :o, :p:, :p, ;), ;(, :x, :*, ;*, :/
  • Fixed duplicate messages on window focus. Seems in rare cases then window was focused customer could receive same message twice if there was any pending message from operator.

2.87
  • Subjects for chats.
  • Standard widget/Proactive invitation will be submitted using XHR request. This will avoid record in browser history.
  • FAQ, Questionry, Chatbox widget improvement toa void error in "messages"
  • Emoji icons for chats.
  • Search in chat list by user group or department group.
  • Statistic by week.
  • Sync offline/online icon in cross window environment. Child window will detect activity and report to parent window to avoid false positive for inactivity.
  • Footprint cleanup algorithm change for high load environment.
  • Bigger font size on mobile devices so scaling of widget won't be triggered.
  • Search by subject is not yet supported will be added in the upcoming releases.

2.86
  • Option to allow read only chats. In user account editing window you can choose what type of assignment it should be. Read only or write also.

2.85
  • Database charset changed to utf8mb4 to support emoji

2.84
  • Option to delay status widget show.
  • Option to delay tooltip show.

2.83
  • Autoresponder now supports custom nick. Multi language also supported.
  • Chart charts can exclude or include only offline requests.
  • Transfer to chat modal window now allows to change chat owner directly. "lhchat","changeowner" (Allow operator to change chat owner) is required.
  • User account window allows to change operator online/offline status directly.

2.82
  • Quote selection sometimes forced chat messages to collapse.
  • Option to have online visitors and their footprint cleanup from cronjob.

2.81
  • Delays for proactive invitations.
  • Quoting functionality. Just select a text in message.
  • Survey results export in XLS, JSON, XML
  • Dashboard widgets filtering by users, users groups, departments groups.
  • Forbid sending messages to chat once visitor was redirected to survey.
  • New colours for chat messages.
  • Above messages block will be shown time since last user message.
  • Chat duration will be dynamically updated. It's either chat duration from first and last message or time since chat start if chat is not closed.

Lire la suite: https://github.com/LiveHelperChat/livehelperchat/releases

2.80


22 DĂ©cembre 2017 - 40MB2.80
  • Multilanguage support for canned messages and auto responders.
  • Survey grouping fix
  • Save user browser language within chat.
  • Reopen chat in same place then chat information was edited.
  • Archive enhancements.
  • Video embed support. If uploaded file from visitor is video format. Video will be played directly in chat window.

2.79
  • Archive automatisation. In archive configuration possible to set automatisation.
  • To have fully automated workflow you have to setup cronjob: php cron.php -s site_admin -c cron/archive

2.78
  • Option to set delay, between new chat can be assigned to operator since last assignment.
  • Option to have auto chat acceptance. If chat is automatically assigned it's possible now that new chat will be opened automatically to operator.
  • Option to exclude operator from participating in auto assign workflow, even if he is online.
  • Option to ignore inactive chat's in auto assign workflow.

2.77


24 Octobre 2017 - 40MB2.74
  • Option to set auto assign workflow priority by time.
  • Various small changes.
  • Translations updated.

2.73
  • Auto responder now have On-Hold functionality. If chat is on hold, no survey redirection will be executed. Usefull if you just want visitor to wait until you find some info.

2.72
  • Offline requests are stored as chats
  • To proactive invitation now can be assigned auto responder.

2.71


10 Août 2017 - 40MB2.71
  • Option in autoresponder to set visitor redirection to survey if visitor does not respond for n seconds.

2.70
  • Option to configure what should happen on transfer to department: Leave assigned user or not, Make chat status pending or not, Remove assigned user or not.
  • Option for operator to configure show alert or not then chat is transferred directly to them.
  • If chat is transferred to operator and operator opens chat directly from transfer record will be removed also.

Lire la suite: http://livehelperchat.com/new-version-2.71v-auto-responder-redirect-to-survey-after-inactivity-471a.html

2.53


17 Janvier 2017 - 40MB
  • Option to transfer chat to another operator directly with !transferforce command !transferforce
  • Option to transfer user to survey by choosing survey itself.

Lire la suite: http://livehelperchat.com/new-version-2.53v-survey-improvements-and-chat-transfer-force-452a.html

2.46


2 Mai 2016 - 40MB
  • Option to disable iframes rendering. It just increases security in some cases. There is checkbox in co-browsing settings page.
  • href links in co-browsing will be replaced with javascript:void(0), so in order operator to click invalid link he will have to type it manually.
  • From now you can create custom themes in back office. In the future there will be separate section for back office themes.

Lire la suite: http://livehelperchat.com/new-version-2.46v-co-browsing-443a.html

2.44


2 FĂ©vrier 2016 - 40MB
  • This release brings initial version of Rest API, over time there will be more features. At the moment just take a look at

Lire la suite: http://livehelperchat.com/new-version-2.44v-rest-api-initial-version-441a.html

2.42


4 Janvier 2016 - 40MB
  • Product concept, few products can be assigned to single department [Sponsored]
  • Passwords are stored using password_hash function. [Improved security]
  • Cleanup user part [General]
  • 5.4 PHP required
  • https://github.com/LiveHelperChat/livehelperchat/issues/789
  • Option to securely encrypt passed data to additional form data. [Sponsored]
  • Paid chats concept, tutorial article is comming. [Sponsored]
  • New statistic - unanswered chats. Chat becames unanswered if (1) User starts chat and there is message field and chat is pending, (2) Operator accepts a chat but visitor has already closed chat widget chat remains unanswered, (3) If chat started in proactive mode and user filled message and chat is not accepted yet, (4) Unanswered chat flag is removed.
  • User row has 3 additional attributes which can be used for extensions; attr_int_1, attr_int_2, attr_int_3.

Lire la suite: http://livehelperchat.com/new-version-2.40v-small-enhancements-435a.html

2.40


20 DĂ©cembre 2015 - 40MB
  • Option to force close chat on widget close button. At the moment it just closes widget. But on operator side there is no indication for that.
  • Custom field for sort priority
  • https://github.com/LiveHelperChat/livehelperchat/issues/800
  • https://github.com/LiveHelperChat/livehelperchat/issues/810
  • https://github.com/LiveHelperChat/livehelperchat/issues/803
  • https://github.com/LiveHelperChat/livehelperchat/issues/796

Lire la suite: http://livehelperchat.com/new-version-2.40v-small-enhancements-435a.html

2.39


31 Octobre 2015 - 40MB
  • https://github.com/LiveHelperChat/livehelperchat/issues/772 - option in theme to define optional field which would be visible in department
  • https://github.com/LiveHelperChat/livehelperchat/issues/715
  • One more time new chat messages interface. Messages can be styled in theme editing window.
  • Option to turn off/on voting thumbs
  • Option to have custom text instaed of Department. Let say Location.
  • https://github.com/LiveHelperChat/livehelperchat/issues/771
  • Option to enable disable need help widget directly from theme.

Lire la suite: http://livehelperchat.com/new-version-2.39v-bubbles-chat-and-some-more-changes-434a.html

2.37


11 Septembre 2015 - 40MB
  • User can drag and sort frontpage widgets as he wants. Widgets order and what widgets user can see are based on user individually.
  • Canned messages are sorted by position and title now.
  • Other small UX updates.

Lire la suite: http://livehelperchat.com/new-version-2.37v-draggable-widgets-432a.html

2.36


2 Septembre 2015 - 40MB
  • User activity tracking on site enhancements. New tab in settings "Visitor activity"
  • Also @SergeyDjam has prepared ROSA linux distrubution RPMS for desktop client. https://github.com/LiveHelperChat/desktop/issues/8

Lire la suite: http://livehelperchat.com/new-version-2.36v-activity-tracking-431a.html

2.35


9 Août 2015 - 40MB
  • Option to have a survey at the end of chat. This mode is written in flexible way so most likely it will be mutch more improved over time. At the moment only stars evaluation at the end of chat is possible
  • New icons - https://www.google.com/design/icons/
  • Left menu
  • In start chat you can enable automatic start chat as soon visitors types atleast one key.
  • And various others UX and performance improvements.

Lire la suite: http://livehelperchat.com/new-version-2.35v-survey-at-the-end-of-chat-430a.html

2.34

(version de sécurité)
10 Juillet 2015 - 40MB
  • Unfilled forms fields will be highlighted
  • Security improvements
  • Option to prefill custom fields which were added from back office.
  • https://github.com/LiveHelperChat/livehelperchat/issues/701
  • https://github.com/LiveHelperChat/livehelperchat/issues/700
  • https://github.com/LiveHelperChat/livehelperchat/issues/699
  • https://github.com/LiveHelperChat/livehelperchat/issues/694
  • Tooltips changed to bootstrap popovers
  • https://github.com/LiveHelperChat/livehelperchat/issues/702
  • Translations won't translate BBCode

Lire la suite: http://livehelperchat.com/new-version-2.34v-429a.html

2.33


2 Juillet 2015 - 40MB
  • Transfered chats as widget.
  • Updates required for XMPP support.
  • New algorithm for sound and notifications. Sound stops after pending chat is gone.
  • Option to delete pending chat instantly.
  • Position queue. https://github.com/LiveHelperChat/livehelperchat/issues/635
  • Option to set automatically checkd Terms Of Service checkbox
  • Desktop client will show only only visitors which user has permission to see.
  • E-mail templates supports {chat_id}
  • Permission UX https://github.com/LiveHelperChat/livehelperchat/issues/690
  • Optimizations for excel generation https://github.com/LiveHelperChat/livehelperchat/pull/688
  • Option to hide right column in frontpage.
  • Department XMPP recipients column change to text https://github.com/LiveHelperChat/livehelperchat/issues/686
  • Statistic improvements.

Lire la suite: http://livehelperchat.com/new-version-2.33v-424a.html

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