HESK

HESK

Hesk est une application gratuite de support et de base de connaissances. Initialement publié en 2009, Hesk est devenue l'une des solutions gratuite de support les plus populaires.

Installation en 1 clic HESK

Installation en 1 clic

Mise à jour facile HESK

Mise à jour facile

Sauvegarde et restauration HESK

Sauvegarde et restauration

Information

Application
support
Catégorie
E-commerce et Entreprise
Version courante
2.6.7
Dernière mise à jour
18 April 2016
Langues
Français + 14 autres

Configuration requise

Taille de l'installation
6 Mo
Base de données
mysql
License
libre/gratuit
Vue d'ensemble
Quoi de neuf

2.6.7


18 Avril - 6MB
  • changed email piping and pop3 fetching files line endings to Unix format for compatibility
  • security: removed private info from query string, reported by Alec Broughton (www)
  • security: require email to view tickets setting is now enabled by default
  • fix: pagination in private staff messages not working
  • fix: wrong links to index and KB page in help files
  • in customer side emails are now shown as a link

Lire la suite: http://www.hesk.com/demo/docs/changelog.html

2.6.6


2 Février - 6MB
  • improved reCaptcha library to work with cURL
  • verify MySQL privileges before installing/upgrading
  • fix: respect attachments settings in KB form (minimum 3 if enabled)
  • fix: always checking for maintenance mode when downloading attachments
  • fix: missing tag in Reports

Lire la suite: http://www.hesk.com/demo/docs/changelog.html

2.6.5


12 Septembre 2015 - 6MB
  • HESK now supports Zend OPcache enabled
  • modified PHP7 depreciated class constructors
  • improved handling of values/options when changing custom field type
  • simple anti-SPAM image now uses PNG or GIF support if JPEG is not enabled
  • trim "Help Desk URL" trailing slash when saving settings
  • fix: send customer notification of a new staff reply in the correct language
  • fix: merging tickets could hide old replies until a new reply is posted
  • fix: preserve table prefix in installation script on connection error
  • fix: session expired error when trying to reset password
  • fix: don't send out content-type headers for CLI scripts

Lire la suite: http://www.hesk.com/demo/docs/changelog.html

2.6.2


18 Mars 2015 - 6MB
  • fix: \0 converted to null byte in XML export
  • fix: closedby column in hesk_tickets table must accept signed values

Lire la suite: http://www.hesk.com/demo/docs/changelog.html

Afficher plus de versions

2.6.1

(version de sécurité)
28 Février 2015 - 6MB
  • fix: POP3 fetching task timeout can be disabled
  • fix: security issue reported by Michał Bentkowski (www)

Lire la suite: http://www.hesk.com/demo/docs/changelog.html

2.6.0

(version majeure)
23 Février 2015 - 6MB
  • HESK is now compatible with PHP 5.6
  • minimum MySQL server version is 5.0.7
  • select which columns to display in ticket list
  • staff can now manage notifications and preferences for other users
  • option to disable email notifications to customer when they submit a new support ticket
  • notify customer when a ticket is marked Resolved (by staff without replying or automatically)
  • track what knowledgebase articles were suggested to the customer when submitting a new ticket
  • remind customer to check SPAM box for confirmation emails after submitting ticket
  • existing staff responses will be marked as read when customer replies over email
  • ticket templates for faster submitting of common tickets from admin interface
  • additional buttons to easily submit responses with different ticket statuses
  • improved handling of the goto parameter in admin panel (Lisandro Ubiedo)
  • require access control when testing connections (Lisandro Ubiedo)
  • don't start a new POP3 fetching task if the previous is still running
  • fix: fieldset legend element not aligned properly in most browsers
  • fix: set correct MIME type for servers sending nosniff header
  • fix: adjust MySQL time in legacy hesk_formatDate() function
  • fix: remove all non-ascii chars from attachment names
  • fix: custom checkbox fields not staying selected
  • staff can indicate a reply as a reply from the customer
  • use HESK knowledgebase only (no help desk)
  • allow staff to reset forgotten passwords
  • HESK can be put in maintenance mode
  • ability to find tickets by Owner
  • added support for reCAPTCHA API v2
  • the "Time worked" feature can be disabled
  • HESK width increasted of 960 pixel by default
  • show service messages on help desk homepage
  • option to prevent customers from resolving tickets
  • link customer IP addresses to an IP whois service
  • new email tag %%ID%% prints sequential ticket ID
  • save ticket response message for later without replying
  • set default customer notification box selection in Profile
  • ticket notes now allow attachments and can be modified
  • staff members are now ordered by name for easier selection
  • customers can select email reminder to list all or open tickets
  • three time formats available for the "Updated" column in ticket list
  • "Submit a ticket" form fields can now be populated using GET and POST
  • when saving settings don't test SMTP and POP3 connection if no changes
  • optionally show "Click to select" for ticket category, priority and custom fields
  • skip customer notification of new ticket if a SPAM tag is in email subject
  • customer email and staff signature field length increased to 1000 chars
  • accept or reject emails with no message (email piping/POP3 fetching)
  • on Categories page added links to list all tickets in each category
  • when listing knowledgebase articles verify the category exists
  • show related knowledgebase articles when viewing an article
  • when creating tickets from emails respect the Reply-To: tag
  • change ticket priority for selected tickets in ticket list
  • set default priority for ticket categories
  • minor changes to the interface
  • ban email addresses
  • ban IP addresses

Lire la suite: http://www.hesk.com/demo/docs/changelog.html

2.5.5


5 Août 2014 - 6MB
  • fix: correct TinyMCE update to 3.5.11 from version 2.5.4

Lire la suite: http://www.hesk.com/demo/docs/changelog.html

2.5.4


4 Août 2014 - 6MB
  • fix: MySQL test ignoring new database name when verifying tables
  • fix: adjust time if MySQL and PHP use different time zone setting
  • fix: single quotes not escaped properly in Javascript
  • updated TinyMCE to 3.5.11

Lire la suite: http://www.hesk.com/demo/docs/changelog.html

2.5.3


16 Mars 2014 - 6MB
  • Firefox built-in spell check is now enabled when creating/editing knowledgebase articles
  • rephrased few commands in the interface for better understanding and consistency
  • fix: some Javascript not working if translated command contains a single quote
  • fix: line separator chars causing Javascript syntax errors in canned responses
  • fix: Hotmail breaks ticket tracking ID in email reply subject by adding spaces
  • fix: define dt and lastchange variables for emails when adding a ticket note
  • fix: email date should be in RFC2822 format (no manual time adjustment)
  • fix: allow upgrading from 2.5.x series without patch files
  • updated pop3.php to avoid a strict standards warning
  • improved and simplified installation/update script
  • added .header a:visited to hesk_style.css
  • user password length is no longer limited
  • updated TinyMCE to 3.5.10

Lire la suite: http://www.hesk.com/demo/docs/changelog.html

2.5.2


13 Octobre 2013 - 6MB
  • reports now include "Time worked" summary
  • modified sorting by "Last Replier" field. Staff will be sorted first (by ID), then customers by name
  • fix: toggling limit of categories and features for users should be controlled by selected admin value
  • fix: checking if temporary file exists may cause problems with open_basedir in effect
  • fix: disabled attachments in version 2.5.x don't load all required functions
  • fix: knowledgebase categories have problems with % char in their name
  • fix: anti-SPAM question doesn't accept 0 as a valid answer
  • updated TinyMCE to 3.5.9

Lire la suite: http://www.hesk.com/demo/docs/changelog.html

2.5.1


8 Août 2013 - 6MB
  • added "Updated" value to the export of tickets to Excel
  • added support for exporting tickets in Zip without Zip library enabled
  • added two new email template tags: %%CREATED%% and %%UPDATED%%
  • reduced memory usage in knowledgebase article suggestion, search and display
  • set last replier name to the email sender name with email piping/POP3 fetching
  • show "Open" and "Resolved" ticket count in reports by user and by category
  • fixed HTML quoted printable chars causing problems in non UTF-8 emails
  • fixed Javascript encoding of UTF-8 URL query parts
  • fixed behavior of hesk_isEmailLoop() function
  • remove invalid UTF-8 bytes from submitted text
  • improved parsing of incoming email messages
  • delete temporary email files on errors

Lire la suite: http://www.hesk.com/demo/docs/changelog.html

2.5.0

(version majeure)
2 Juillet 2013 - 6MB
  • HESK is now fully compatible with PHP 5.5
  • export tickets into Excel (XML spreadsheet)
  • knowledgebase categories can now be ordered
  • show number of private and draft articles in the Knowledgebase categories list
  • new SPAM prevention option built-in: ReCaptcha
  • new special tag for use in email templates: %%EMAIL%%
  • support for %%MESSAGE%% tag in private messages
  • in email piping/pop3 fetching show notice what attachments were removed and why
  • if email contains message add direct links to any attachments at the bottom
  • add the "Reply above this line" tag only if email contains message
  • in emails make sure all fields have HTML special chars properly formatted
  • pop3 fetching now has an option to keep copy of emails on the server
  • pop3 fetching change verify sender name encoding
  • use mysqli extension instead of mysql if available
  • if customer reopens ticket change status to waiting reply from customer and remind customer to add a reply
  • it's now easy to change the name of admin and attachments folders
  • disallow uploads of some file types: .php, .phtml, .php3, .php4, .php5, .phps, .pl, .cgi, .shtm, .shtml
  • optimized several SQL statements for better performance
  • staff can now only run reports for categories they have access to and (by user) only for themselves.
  • option to give staff permission to run full reports
  • removed duplicates from text.php
  • when grouping tickets by owner show current user's on top
  • improved URL parsing to detect all schemes (http, https, ftp, sftp, file, ...)
  • when replying as staff give an option to not send email notification
  • in options.php urldecode $query
  • On Hold and In Progress statuses not cleared from the "Change status to" box
  • empty category value in submit ticket form if no public categories
  • work-around for a bug in older versions of Internet Explorer not allowing https downloads
  • long URLs in messages can be automatically shortened
  • session names shouldn't collide with multiple copies installed
  • email piping limit length of name and subject
  • detect if an attachment file has been deleted
  • show replier first name when printing tickets
  • do not allow rating replies of third party tickets
  • wrong status in email if status changes when replying
  • make "Add to the bottom" default selection for adding canned responses
  • "last changed" sometimes not updating correctly
  • remove the need for server path setting
  • forms need to allow longer emails (now 255 chars)
  • if a customer replies to a ticket with status "New" don't change status
  • "Show newest on top" setting now affects notes as well
  • custom fields need to be converted into plain text before sending in emails
  • hesk_makeURL should detect localhost addresses
  • decode XHTML reserved entities to UTF-8 in emails
  • prevent & in "Site title" setting from becoming & in emails
  • modified knowledgebase search form to make it clearer what the form does (search help)
  • detect if someone tries to post more data than what the server allows (PHP post_max_size limit)
  • expired sessions in admin panel may cause an "Invalid Request" error
  • reloading the page after submitting a KB article creates a new (duplicate) article
  • fix category name and email problems due to MySQL wildcard match
  • for customers, auto-focus first required field when "Submit a ticket" form loads
  • prevent caching of session pages by sending session_cache_limiter nocache
  • private and draft article list showing only 1 draft per category
  • limiting failed login attempts can now be disabled in settings
  • modified the simple anti-spam image a bit
  • count views of private articles
  • when deleting knowledgebase category also delete/move subcategories and attachments
  • fixed an error that can occur when merging tickets in strict MySQL mode
  • if one attachment fails delete others as well
  • fixed problems with \ " < > & in pop3/smtp passwords
  • removed support email variable (not used anymore)
  • removed Connection and Content-length HTTP headers from AJAX posts
  • cache check for updates to 1 per hour
  • updated TinyMCE to 3.5.8
  • updated mime_parser class to 1.85
  • few minor user interface changes

Lire la suite: http://www.hesk.com/demo/docs/changelog.html

2.4.2


19 Février 2013 - 4MB

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