This guide explains the main differences between an EV and DV certificate.

SSL EV Certificates: for companies

The Sectigo SSL EV certificate can only be issued to companies registered in an official registry.

It provides the highest level of trust with your clients and offers unique advantages in addition to including the benefits of a DV certificate:

• name of your company in the navigation bar
• lock in the navigation bar
• dynamic site seal
• domain name validation
• manual verification of your company's details and identity
• warranty up to $1,750,000 for end users
• 7/7 support

The activation of an EV SSL certificate may take up to 24 hours and will require action on your part.

SSL DV Certificates: for companies and individuals

The Sectigo DV certificate is available to individuals and companies. It does not include some of the advantages mentioned above, but it offers additional benefits compared to free Let's Encrypt SSL certificates:

• dynamic site seal
• domain name validation
• guarantee up to $10,000 for end users
• support 24/7

The activation of a DV SSL certificate is immediate.

And what about Let's Encrypt certificates?

A free Let's Encrypt certificate guarantees the same level of encryption as an EV or DV certificate. However, Let's Encrypt certificates do not offer the following benefits:

• manual validation of your company's credentials and authenticity (EV)
• warranty for end users in case of fraud (EV/DV)
• support in case of questions

In summary, Let's Encrypt certificates ensure the encryption of exchanges between your users and your site, but they do not guarantee to internet users that they are on a legitimate site whose identity has been authenticated by a certification authority.

This guide explains how to replace the main domain name associated with a Website hosted on Infomaniak in case you want to, for example, change the name of your activity or modify the spelling.

Preamble

• It is not possible to simply change the spelling of the domain name in question.
• You must own the new domain name and install it in place of the current one by performing a swap (read below).
• You can also rename your Web Hosting product in the Infomaniak Manager but changing the name of a hosting service has strictly no impact on the URLs of the sites.
• You need to act on the domain name and, if necessary, adapt the content of the site.

Change the website's domain name

Prerequisites

• Prepare the new domain name (if necessary you need to buy it).
• If the change you are looking for is more of a "subdomain" to "main domain" type (dev.domain.xyz → domain.xyz for example) then refer to this other guide.

To replace the domain name assigned to the site with another domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product:
   
3. Then click on the chevron ‍ to expand the Domains section of this site:
   
4. Refer to this other guide to link the new domain name to your site (read the prerequisites carefully):
   • It is this new linked domain that will replace the current primary domain name after the inversion you will perform below.
5. Once the new domain name is linked to your site, click on the action menu ⋮ to the right of it.
6. Choose Set as primary domain:
   
7. If necessary, delete the old domain name and its variants that have become alias domains alias (and no longer primary domains).

If you are using a SSL certificate, you will need to update it to include the added aliases.

If you are using the dedicated IP option, you will need to uninstall and reinstall it after performing the swap.

Adapt the site content to the new name

In some cases, the web application used to develop the site needs to be adjusted to work with the new domain name. Click on the link corresponding to the development of your site to adapt the content:

• WordPress
• Joomla
• Prestashop
• application offered in WordPress & Apps

This guide explains the differences between the web hosting offers to help you choose the best solution according to your computer needs.

Web Hosting Starter

The free web hosting

The Starter Web hosting is offered for free with each domain name registered with Infomaniak. It provides 10 MB of disk space to create a site (basic pages in HTML language only - no PHP, no database) even without particular knowledge thanks to the Welcome Page tool.

• Register or transfer a domain name with Infomaniak
• Learn more about the benefits included with a domain name

Shared Web Hosting

The flagship offer to create your sites

These web hostings are shared offers (the websites will be hosted on servers whose resources are shared with other customers). To ensure the reliability of these shared services, Infomaniak servers use on average only 40% of the CPU power and are equipped with professional, latest generation SSD disks.

Web hosting offers a minimum of 250 GB of disk space and allows you to manage multiple websites with multiple domain names. This offer includes all the technologies usually used to create professional sites: PHP, MySQL, FTP and SSH access, SSL certificates and easy installation of WordPress or common CMS, etc. It is also possible to add a Node.js site and/or Site Creator.

Cloud Server

Professional Web hosting

With a Cloud Server, the resources allocated to you are not shared with other clients and you can customize the hardware and software configuration of your server according to your needs. A Cloud Server also allows you to use components that are not available on shared web hosting (Node.js, mongoDB, Sol, FFMPEG, etc.).

• A Cloud Server allows you to easily manage your server via the same administration interface as Web hosting - you manage the sites in the same way.
• A VPS allows you to manage your server completely autonomously with the version of Windows or the Linux distribution of your choice (Debian, Ubuntu, openSUSE, ...) - solid technical skills are required to use a VPS, including VPS Lite.

Public Cloud (and Kubernetes Service)

Open, proven, and secure IaaS solution

For Infomaniak, it is the infrastructure that drives kDrive, Swiss Backup and the Webmail, services used by several million users. But Public Cloud is accessible to everyone and provides the resources you need to develop your projects.‍

With customized and tailored offers, you will have no trouble managing your development budget. No setup fees. No minimum amount. Cancelable at any time. You only pay for the resources actually used with Public Cloud at the end of each month, same for Kubernetes Service.

Jelastic Cloud

Web hosting tailored to your chosen technologies

Jelastic Cloud allows you to create custom development environments with the technologies of your choice (PHP, Java, Docker, Ruby, etc.). It is a flexible cloud offering:

• Horizontal and vertical scaling of resources.
• Payment based on actual resource consumption.
• Easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.).

The Student Program allows you to obtain 1 Web Hosting and 1 kSuite Standard for free to develop your digital skills during higher education.

Preamble

• A domain name is required for the proper functioning of the products and this remains paid.
• Offer valid only in the following countries: Switzerland, France, Belgium, Germany, Italy, Austria, Spain, Canada.
• Offer reserved for new hosting orders (does not apply to orders already in progress or renewed orders).
• 1 Web Hosting (= storage for 20 Websites on 250 GB of SSD space) and 1 Standard kSuite offered per person.
• The student must be of legal age (or have parental authorization).
• The student must be able to prove their status with a valid registration card and a valid ID card:
  • student card or school certificate: it must be up-to-date and show the school, the current school year as well as your first and last name
  • ID card (front/back): it must be valid with a clear and readable photo
  • your official student email address: it is provided by your school, e.g.: prenom.nom@votre-école.com
• The duration of the offer depends on the validity period of the registration card and will not exceed 4 years in total.

Get free online hosting

To take advantage of this offer, familiarize yourself with the offer page and prepare the required documents.

Discover the other free Infomaniak services!

This guide explains how to order, link or remove a dedicated IP from a website.

Manage dedicated IPs on a hosting plan

Order one or several first dedicated IP addresses

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Web in the left sidebar.
4. Click on Dedicated IPs in the left sidebar.
5. Click on the button to order one or more IP addresses:
   

Order one or several additional dedicated IP addresses

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Web in the left sidebar.
4. Click on Dedicated IPs in the left sidebar.
5. Click on Order :
   

Associate a dedicated IP address with a website on a hosting plan

Once the IP has been ordered and paid for, familiarize yourself with the prerequisites below, as switching to a dedicated IP address for a website may cause a temporary interruption, especially in the presence of a certificat SSL Let’s Encrypt. To limit the impact:

• Start by reducing the TTL of the DNS records A and AAAA (for @ and www) to 5 minutes.
• Wait for the previous TTL duration before making any changes.
• The change below should be made during a period of low traffic to limit the inconvenience caused by the inevitable interruption.
• At the end of the procedure, you will need to wait for the new TTL to propagate the new configuration and for the SSL certificate to be regenerated, then check the accessibility of the site in HTTPS to ensure that everything is working correctly.

To switch to a dedicated IP address:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Web in the left sidebar.
4. Click on Dedicated IPs in the left sidebar.
5. Click on the button to dedicate the IP to a site on your hosting:
   
6. Select the site to assign the new IP address to.
7. Check the box after reviewing the warnings.
8. Click on the Associate button:
   

Remove a dedicated IP address from a website

Once the IP is installed, to uninstall it:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Web in the left sidebar.
4. Click on Dedicated IPs in the left sidebar.
5. Click on the action menu ⋮ located to the right of the relevant item.
6. Choose Unbind:
   
7. Take note of the warnings and confirm the deletion to complete the IP uninstallation procedure.

Thank you for choosing Infomaniak to secure your sites with an SSL certificate EV or DV from Sectigo.

An SSL certificate secures all exchanges between your server and your visitors, displays a padlock and adds the https to your site.

Which SSL certificate to choose?

• What are the requirements for an EV SSL certificate?
• What are the differences between an EV and DV certificate?
• Can I order an SSL certificate from Infomaniak if my site is hosted elsewhere?
• What does the warranty of a Sectigo SSL certificate exactly cover?

What would you like to do?

• Fix any potential errors after activating an SSL certificate
• Install a free Let's Encrypt SSL certificate on a site
• Install a wildcard certificate
• Uninstall a Let's Encrypt certificate
• Update a Let's Encrypt certificate (for example after adding/removing aliases)
• Familiarize yourself with all the FAQs about SSL
• Contact Infomaniak support

This guide helps you understand the error "Your Connection Is Not Private" when you try to access a website, whether you are the site owner or a simple visitor.

Understand the error

The error "Your Connection Is Not Private" sometimes appears in your browser when it has trouble establishing a secure connection with the site you are trying to visit. This usually happens when the website does not have a valid security certificate and does not use the SSL/TLS protocol to protect communication between the site and your web browser.

In fact, this is a security measure aimed at protecting your data. Websites with invalid SSL certificates may have security issues, making them less reliable. They can also expose your personal information to hackers if you enter sensitive data, such as your login credentials or payment information.

If you are a visitor

This may be due to configuration errors, such as an insecure Wi-Fi connection, incorrect date and time on your computer, or even an SSL/HTTPS analysis by your antivirus software.

If you own an Infomaniak website

Have you installed an SSL certificate?

Learn about the different certificates available on the Infomaniak site.

And if you already have an SSL certificate for your site, have you updated it to include any potential site aliases?

Check the SSL certificate expiration date

Certificates are renewed automatically. To check the expiration date:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Check the column containing the expiration dates:
   

Check the installation

If you think you have activated SSL on your site, check a few points in this other guide.

Infomaniak Network SA is a neutral, independent company that fully controls the design and management of its data centers located in Switzerland, at the heart of Europe, as well as the servers installed there.

ISO Certifications

Infomaniak applies international standards to offer you reliable, secure, eco-friendly, and high-quality services. These certifications prove that the company does not settle for empty promises, but actually takes action for the environment, security, and customer satisfaction:

ISO 27001:2022 – Information security

This certification ensures that your data is well protected against risks (hacking, loss, theft, etc.). It is a mark of trust for the confidentiality of your information.

ISO 50001:2018 – Energy management

Infomaniak commits to using energy efficiently, by optimizing its equipment and datacenters to consume as little as possible.

ISO 14001:2015 – Environmental protection

This standard shows that Infomaniak takes concrete measures to reduce its ecological impact (recycling, energy management, responsible choices, etc.).

ISO 9001:2015 – Quality of services

Infomaniak implements control processes and continuous improvement to ensure customer satisfaction and product quality.

Steps are being taken to obtain other certifications, which are required, among other things, for the PCI-DSS certification planned for the future. However, it is not planned to be certified as a Health Data Host (HDS).

Learn more about Infomaniak

This guide provides indications that can help you optimize the search engine ranking of your site, such as Google.

Preamble

• Infomaniak is one of the most high-performing hosts in the French-speaking market, which contributes to the good referencing of your sites.
• However, Infomaniak will not intervene in the content or development of hosted sites.

Search Engine Optimization (SEO)

Natural referencing (Search Engine Optimizationis the optimization of a website to ensure that your site is visible in search engines based on certain keywords entered by users. The efforts you invest in SEO will have a long-term impact.

Some technical tips to optimize your natural search engine optimization:

• Install an SSL certificate on your site.
• Enable gzip compression to speed up your site's loading.
• Compress the images on your site with software (FileOptimizer, Imageoptim) or an online service like Imagify.

To learn more, check out the Infomaniak guide on natural referencing.

Google has also updated its guide "Bien débuter en référencement naturel (SEO)" in 2024, with new fundamental "best practices" to optimize your visibility on the search engine.

Paid search (SEA)

Paid search (Search Engine Advertisingis the purchase of sponsored links in advertising spaces with the aim of positioning your site quickly on specific keywords. The goal is to place the best bid on keywords with good targeting to have the best chance of being visible at the best cost. The efforts you invest in SEA will stop having a direct impact as soon as you stop your advertising campaigns.

Thank you for choosing the Infomaniak ticketing service, which allows you to manage all of your online ticketing: event creation, online posting, ticket control, sales tracking and customer management. These guides help you quickly use the essential features.

Setup and management of ticketing

• Create a ticketing system
• Set up an event
• Manage events with multiple performances
• Associate a seating plan
• Use access passes
• Set up promotions
• Issue gift certificates
• Set up payment methods
• Create customer forms

Online and marketing

• Online launch checklist
• Manage online stores
• Set up automatic emails before the event
• Listing on theprogramme.ch
• Connect the ticketing system to Zapier
• Use the ticketing API

Advanced event management

• Set up pricing zones

Ticket sales and control

Direct and reseller sales

• Box office sales
• Resellers' access to the ticket office
• Import tickets from resellers

Sales and control equipment

• Order rental equipment
• Ticket formats available
• Use the sales packs
• Badge Printer User Guide
• Set up control tools
• Manage user profiles

Customer support and management of customer requests

• Checks in case of card payment error
• Exchange tickets at the counter
• Enable online exchange for visitors
• Process a refund
• Offer cancellation insurance
• Cancel an order or tickets

Tracking sales and customers

• View sales reports
• Understand the fees applied