This guide explains the main differences between an EV and DV certificate.

SSL EV Certificates: for companies

The Sectigo SSL EV certificate can only be issued to companies registered in an official registry.

It provides the highest level of trust with your clients and offers unique advantages in addition to including the benefits of a DV certificate:

• name of your company in the navigation bar
• lock in the navigation bar
• dynamic site seal
• domain name validation
• manual verification of your company's details and identity
• warranty up to $1,750,000 for end users
• 7/7 support

The activation of an EV SSL certificate may take up to 24 hours and will require action on your part.

SSL DV Certificates: for companies and individuals

The Sectigo DV certificate is available to individuals and companies. It does not include some of the advantages mentioned above, but it offers additional benefits compared to free Let's Encrypt SSL certificates:

• dynamic site seal
• domain name validation
• guarantee up to $10,000 for end users
• support 24/7

The activation of a DV SSL certificate is immediate.

And what about Let's Encrypt certificates?

A free Let's Encrypt certificate guarantees the same level of encryption as an EV or DV certificate. However, Let's Encrypt certificates do not offer the following benefits:

• manual validation of your company's credentials and authenticity (EV)
• warranty for end users in case of fraud (EV/DV)
• support in case of questions

In summary, Let's Encrypt certificates ensure the encryption of exchanges between your users and your site, but they do not guarantee to internet users that they are on a legitimate site whose identity has been authenticated by a certification authority.

This guide explains how to replace the main domain name associated with a Website hosted on Infomaniak in case you want to, for example, change the name of your activity or modify the spelling.

Preamble

• It is not possible to simply change the spelling of the domain name in question.
• You must own the new domain name and install it in place of the current one by performing a swap (read below).
• You can also rename your Web Hosting product in the Infomaniak Manager but changing the name of a hosting service has strictly no impact on the URLs of the sites.
• You need to act on the domain name and, if necessary, adapt the content of the site.

Change the website's domain name

Prerequisites

• Prepare the new domain name (if necessary you need to buy it).
• If the change you are looking for is more of a "subdomain" to "main domain" type (dev.domain.xyz → domain.xyz for example) then refer to this other guide.

To replace the domain name assigned to the site with another domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product:
   
3. Then click on the chevron ‍ to expand the Domains section of this site:
   
4. Refer to this other guide to link the new domain name to your site (read the prerequisites carefully):
   • It is this new linked domain that will replace the current primary domain name after the inversion you will perform below.
5. Once the new domain name is linked to your site, click on the action menu ⋮ to the right of it.
6. Choose Set as primary domain:
   
7. If necessary, delete the old domain name and its variants that have become alias domains alias (and no longer primary domains).

If you are using a SSL certificate, you will need to update it to include the added aliases.

If you are using the dedicated IP option, you will need to uninstall and reinstall it after performing the swap.

Adapt the site content to the new name

In some cases, the web application used to develop the site needs to be adjusted to work with the new domain name. Click on the link corresponding to the development of your site to adapt the content:

• WordPress
• Joomla
• Prestashop
• application offered in WordPress & Apps

This guide explains the differences between the web hosting offers to help you choose the best solution according to your computer needs.

Web Hosting Starter

The free web hosting

The Starter Web hosting is offered for free with each domain name registered with Infomaniak. It provides 10 MB of disk space to create a site (basic pages in HTML language only - no PHP, no database) even without particular knowledge thanks to the Welcome Page tool.

• Register or transfer a domain name with Infomaniak
• Learn more about the benefits included with a domain name

Shared Web Hosting

The flagship offer to create your sites

These web hostings are shared offers (the websites will be hosted on servers whose resources are shared with other customers). To ensure the reliability of these shared services, Infomaniak servers use on average only 40% of the CPU power and are equipped with professional, latest generation SSD disks.

Web hosting offers a minimum of 250 GB of disk space and allows you to manage multiple websites with multiple domain names. This offer includes all the technologies usually used to create professional sites: PHP, MySQL, FTP and SSH access, SSL certificates and easy installation of WordPress or common CMS, etc. It is also possible to add a Node.js site and/or Site Creator.

Cloud Server

Professional Web hosting

With a Cloud Server, the resources allocated to you are not shared with other clients and you can customize the hardware and software configuration of your server according to your needs. A Cloud Server also allows you to use components that are not available on shared web hosting (Node.js, mongoDB, Sol, FFMPEG, etc.).

• A Cloud Server allows you to easily manage your server via the same administration interface as Web hosting - you manage the sites in the same way.
• A VPS allows you to manage your server completely autonomously with the version of Windows or the Linux distribution of your choice (Debian, Ubuntu, openSUSE, ...) - solid technical skills are required to use a VPS, including VPS Lite.

Public Cloud (and Kubernetes Service)

Open, proven, and secure IaaS solution

For Infomaniak, it is the infrastructure that drives kDrive, Swiss Backup and the Webmail, services used by several million users. But Public Cloud is accessible to everyone and provides the resources you need to develop your projects.‍

With customized and tailored offers, you will have no trouble managing your development budget. No setup fees. No minimum amount. Cancelable at any time. You only pay for the resources actually used with Public Cloud at the end of each month, same for Kubernetes Service.

Jelastic Cloud

Web hosting tailored to your chosen technologies

Jelastic Cloud allows you to create custom development environments with the technologies of your choice (PHP, Java, Docker, Ruby, etc.). It is a flexible cloud offering:

• Horizontal and vertical scaling of resources.
• Payment based on actual resource consumption.
• Easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.).

The Student Program from Infomaniak allows you to obtain 1 Web Hosting and 1 Standard kSuite for free to develop your digital skills during higher education.

Preamble

• A domain name is required for the proper functioning of the products and this remains paid.
• Offer valid only in the following countries: Switzerland, France, Belgium, Germany, Italy, Austria, Spain, Canada.
• Offer reserved for new hosting orders (does not apply to orders already in progress or renewed orders).
• 1 web hosting (= storage of 20 websites on 250 GB of SSD space) and 1 standard kSuite offered per person.
• The student must be of legal age (or have parental authorization).
• The student must be able to justify their situation with a valid registration card and identity card:
  • student card or school certificate: it must be up-to-date and show the school, the current school year as well as your first and last name
  • identity card (front/back): it must be valid with a clear and legible photo
  • your official student email: it is provided by your school, for example firstname.lastname@your-school.com
• The duration of the offer depends on the validity period of the registration card and cannot exceed 4 years in total.

Get the free online hosting

To benefit from this offer, consult the offer page by preparing the required documents.

Discover other free Infomaniak services!

This guide explains how to order, link or remove a dedicated IP from a website.

Manage dedicated IPs on a hosting plan

Order one or several first dedicated IP addresses

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Web in the left sidebar.
4. Click on Dedicated IPs in the left sidebar.
5. Click on the button to order one or more IP addresses:
   

Order one or several additional dedicated IP addresses

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Web in the left sidebar.
4. Click on Dedicated IPs in the left sidebar.
5. Click on Order :
   

Associate a dedicated IP address with a website on a hosting plan

Once the IP has been ordered and paid for, familiarize yourself with the prerequisites below, as switching to a dedicated IP address for a website may cause a temporary interruption, especially in the presence of a certificat SSL Let’s Encrypt. To limit the impact:

• Start by reducing the TTL of the DNS records A and AAAA (for @ and www) to 5 minutes.
• Wait for the previous TTL duration before making any changes.
• The change below should be made during a period of low traffic to limit the inconvenience caused by the inevitable interruption.
• At the end of the procedure, you will need to wait for the new TTL to propagate the new configuration and for the SSL certificate to be regenerated, then check the accessibility of the site in HTTPS to ensure that everything is working correctly.

To switch to a dedicated IP address:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Web in the left sidebar.
4. Click on Dedicated IPs in the left sidebar.
5. Click on the button to dedicate the IP to a site on your hosting:
   
6. Select the site to assign the new IP address to.
7. Check the box after reviewing the warnings.
8. Click on the Associate button:
   

Remove a dedicated IP address from a website

Once the IP is installed, to uninstall it:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Web in the left sidebar.
4. Click on Dedicated IPs in the left sidebar.
5. Click on the action menu ⋮ located to the right of the relevant item.
6. Choose Unbind:
   
7. Take note of the warnings and confirm the deletion to complete the IP uninstallation procedure.

Thank you for choosing Infomaniak to secure your sites with a SSL certificate EV or DV from Sectigo.

Main SSL guides

• Order an EV SSL certificate from Sectigo
• Understand the difference between EV and DV certificates
• Use a Sectigo certificate on an external site (other host)
• Understand the Sectigo warranty for SSL Certificates
• Troubleshoot an SSL/https issue
• Install a free Let's Encrypt SSL certificate on a site
• Install a free wildcard SSL certificate
• Uninstall an SSL certificate
• Update a Let's Encrypt SSL certificate (for example after adding/removing aliases)

Further assistance

• Familiarize yourself with all the FAQs on SSL
• Contact Infomaniak support

This guide helps you understand the error "Your Connection Is Not Private" when you try to access a website, whether you are the site owner or a simple visitor.

Understand the error

The error "Your Connection Is Not Private" sometimes appears in your browser when it has trouble establishing a secure connection with the site you are trying to visit. This usually happens when the website does not have a valid security certificate and does not use the SSL/TLS protocol to protect communication between the site and your web browser.

In fact, this is a security measure aimed at protecting your data. Websites with invalid SSL certificates may have security issues, making them less reliable. They can also expose your personal information to hackers if you enter sensitive data, such as your login credentials or payment information.

If you are a visitor

This may be due to configuration errors, such as an insecure Wi-Fi connection, incorrect date and time on your computer, or even an SSL/HTTPS analysis by your antivirus software.

If you own an Infomaniak website

Have you installed an SSL certificate?

Learn about the different certificates available on the Infomaniak site.

And if you already have an SSL certificate for your site, have you updated it to include any potential site aliases?

Check the SSL certificate expiration date

Certificates are renewed automatically. To check the expiration date:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Check the column containing the expiration dates:
   

Check the installation

If you think you have activated SSL on your site, check a few points in this other guide.

Infomaniak Network SA is a neutral, independent company that fully controls the design and management of its data centers located in Switzerland, at the heart of Europe, as well as the servers installed there.

ISO Certifications

Infomaniak applies international standards to offer you reliable, secure, eco-friendly, and high-quality services. These certifications prove that the company does not settle for empty promises, but actually takes action for the environment, security, and customer satisfaction:

ISO 27001:2022 – Information security

This certification ensures that your data is well protected against risks (hacking, loss, theft, etc.). It is a mark of trust for the confidentiality of your information.

ISO 50001:2018 – Energy management

Infomaniak commits to using energy efficiently, by optimizing its equipment and datacenters to consume as little as possible.

ISO 14001:2015 – Environmental protection

This standard shows that Infomaniak takes concrete measures to reduce its ecological impact (recycling, energy management, responsible choices, etc.).

ISO 9001:2015 – Quality of services

Infomaniak implements control processes and continuous improvement to ensure customer satisfaction and product quality.

Steps are being taken to obtain other certifications, which are required, among other things, for the PCI-DSS certification planned for the future. However, it is not planned to be certified as a Health Data Host (HDS).

Learn more about Infomaniak

This guide explains how to resolve a connection issue Site Creator / Domain(s) if you are unable to connect Site Creator to a domain.

Solving an issue with the domain name

Here are the situations and solutions if you are unable to perform the desired operation with Site Creator:

This guide provides indications that can help you optimize the search engine ranking of your site, such as Google.

Preamble

• Infomaniak is one of the most high-performing hosts in the French-speaking market, which contributes to the good referencing of your sites.
• However, Infomaniak will not intervene in the content or development of hosted sites.

Search Engine Optimization (SEO)

Natural referencing (Search Engine Optimizationis the optimization of a website to ensure that your site is visible in search engines based on certain keywords entered by users. The efforts you invest in SEO will have a long-term impact.

Some technical tips to optimize your natural search engine optimization:

• Install an SSL certificate on your site.
• Enable gzip compression to speed up your site's loading.
• Compress the images on your site with software (FileOptimizer, Imageoptim) or an online service like Imagify.

To learn more, check out the Infomaniak guide on natural referencing.

Google has also updated its guide "Bien débuter en référencement naturel (SEO)" in 2024, with new fundamental "best practices" to optimize your visibility on the search engine.

Paid search (SEA)

Paid search (Search Engine Advertisingis the purchase of sponsored links in advertising spaces with the aim of positioning your site quickly on specific keywords. The goal is to place the best bid on keywords with good targeting to have the best chance of being visible at the best cost. The efforts you invest in SEA will stop having a direct impact as soon as you stop your advertising campaigns.

Thank you for choosing the Infomaniak ticketing service, which allows you to manage all of your online ticketing: event creation, online posting, ticket control, sales tracking and customer management. These guides help you quickly use the essential features.

Setup and management of ticketing

• Create a ticketing system
• Set up an event
• Manage events with multiple performances
• Associate a seating plan
• Use access passes
• Set up promotions
• Issue gift certificates
• Set up payment methods
• Create customer forms

Online and marketing

• Online launch checklist
• Manage online stores
• Set up automatic emails before the event
• Listing on theprogramme.ch
• Connect the ticketing system to Zapier
• Use the ticketing API

Advanced event management

• Set up pricing zones

Ticket sales and control

Direct and reseller sales

• Box office sales
• Resellers' access to the ticket office
• Import tickets from resellers

Sales and control equipment

• Order rental equipment
• Ticket formats available
• Use the sales packs
• Badge Printer User Guide
• Set up control tools
• Manage user profiles

Customer support and management of customer requests

• Checks in case of card payment error
• Exchange tickets at the counter
• Enable online exchange for visitors
• Process a refund
• Offer cancellation insurance
• Cancel an order or tickets

Tracking sales and customers

• View sales reports
• Understand the fees applied

This guide suggests solutions to resolve common issues and frequent errors that may occur when you try to display your website in https after activating an SSL certificate.

The web browser automatically displays the http version of the site when you try to access it via https

It is recommended to perform the following actions:

• Clear the cache of your applications or your site.
• Check that the pages and scripts of the site do not contain redirects to the http version of the site.
• Check that the site's .htaccess file does not contain redirects to the site's http version.
• Set the https address of the site as the default:
  • with WordPress Infomaniak
  • for other cases

The website displays poorly (missing images, unsupported stylesheets, etc.) or displays a warning in the address bar

It is recommended to perform the following actions:

• Clear the cache of your applications or your site.
• Check that the pages and scripts do not point to external resources in http; the site whynopadlock.com can help you identify the unsecured elements of your site.
• Also refer to this other guide on this topic.

"This web page has a redirect loop", "ERR_TOO_MANY_REDIRECTS"

If your web browser displays this error, it is recommended to perform the following actions:

• If the site runs on a web application like WordPress or Joomla, disable the extensions one by one to identify the problematic one.
• Check that the pages and scripts of the site do not contain redirects to the http version of the site.
• Try to disable HSTS.
• If **Prestashop** is used, you need to activate SSL **on all pages**:
  1. Add your SSL domain:
     • Go to Preferences > SEO & URLs.
     • In the "Shop URL" section, enter your site address in the "SSL Domain" field (without the https://, just www.domain.xyz).
  2. Activate SSL:
     • Go to Preferences > General Settings.
     • At the top of the page, click on "Click here to use the HTTPS protocol before activating SSL mode."
     • A new page will open with your site in secure HTTPS version.
  3. Force SSL usage on the entire site:
     • Go back to Preferences > General Settings.
     • Set the "Enable SSL" option to YES.
     • Also set "Force SSL usage for all pages" to YES.

An old SSL certificate is displayed - clear the SSL cache

Web browsers cache SSL certificates to speed up navigation. Normally, this is not a problem. However, when you develop pages for your website or install a new certificate, the SSL state of the browser can hinder you. For example, you might not see the padlock icon in the browser's address bar after installing a new SSL certificate.

The first thing to do in this case is to make sure that the domain is correctly pointing to the server's IP address (A and AAAA records) and if it is still the wrong SSL certificate that is returned, clear the SSL cache:

• Chrome: go to Settings and click on Settings. Click on Show advanced settings. Under Network, click on Change proxy settings. The Internet Properties dialog box appears. Click on the Content tab. Click on Clear SSL state, then click OK. Find other tips in this other guide.
• Firefox: go to History. Click on Clear Recent History then select Active Logins and click on Clear Now.

Loss of CSS formatting

If the website displays without CSS styling, analyze the page loading with the browser's Console. There might be mixed content errors related to your .css styles, which you will need to resolve to load them correctly again.

Cloudflare

If you use Cloudflare, refer to this other guide on the subject.

This guide helps you identify and correct errors encountered when attempting to use your email software/client such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.

Always use…

• the single server name: mail.infomaniak.com (for IMAP reception and SMTP sending servers)
• the correct incoming/outgoing port numbers
• Authentication in the settings when it is offered, and if necessary, enter the username (your full email address) and password in the fields related to mandatory authentication
• the correct email password which is usually different from the username used to log in to Infomaniak (click here to check that you are using the correct password and if necessary, change the password of your email address) - beware of the sign $
• an existing email address that must have been actually created (or set as an alias)
• one protocol at a time (never check an email box with devices configured in POP3 for some and in IMAP for others because these two protocols do not work well together)

You must try to...

• compare the recommended settings for the email software/client used, especially if you have recently changed the password on the Infomaniak side
• check your emails using a different network (WiFi, mobile hotspot from 4G/5G, or any other internet connection)
• temporarily disable your security applications (antivirus, firewall, VPN...); if you can then retrieve your emails normally, contact the publisher of the security application(s) you are using
• type your password in plain text in a word processor; depending on your keyboard configuration, the key A may correspond to the letter Z and the key Q may refer to the letter A...
• Restart and try sending/receiving again: some applications require validating the configuration parameters window several times or need to be restarted to apply their new settings
• compose a new message after modifying your settings: a message in the process of being drafted that would be saved in the Drafts folder may not take into account any configuration changes

The types of errors

• 0x800... - refer to this other guide
• Certificate error (SSL or other): refer to this other guide
• 550 5.7.1 relaying denied or Proper authentication required - refer to this other guide
• 535 5.7.0 authentication failed - refer to this other guide

also:

• "573 Antispam: Authentication not possible. Please use port 587 instead of port 25."
  or "An operation on the server timed out. The server may be down, overloaded, or there may be too much net traffic."
  or "The time limit has expired" with an error number following (421, or 573 for example).
  Most ISPs (Internet Service Providers) have blocked the SMTP sending port n°25 for many years now. Therefore you should never specify port 25 as the SMTP port. To still be able to send emails, use the recommended ports.

Infomaniak's Node.js sites allow you to run Node.js applications in a flexible, ready-to-use environment, without having to manage server infrastructure.

Preamble

• Offering the flexibility of a server without the complexity of its administration, this type of hosting is particularly suitable for API REST projects, for deploying the CMS Ghost, Strapi or frameworks like Express.js, NestJS or socket.io, next.js, business tools or prototypes for:
  • developers wanting to deploy Node.js applications without managing infrastructure.
  • webmasters looking to experiment with or learn Node.js.
  • agencies and freelancers working on multiple client projects.
  • students, teachers and schools needing a simple environment to test code.
• Package managers NPM and Yarn are supported.
• If you install Node.js on a Web hosting within a Server Cloud, your site will not work with the guaranteed resources of the managed Server Cloud.
  • Refer to this other guide to use Fast Installer and deploy NVM.
• Node.js = official name of the language/environment; NodeJS = technical or simplified name in certain contexts (often for practical reasons, no real technical difference).

Create a Node.js site

To access a web hosting plan and add a Node.js site:

1. Click here to access the management of your products in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the blue Add button:
   
4. Choose a project with advanced technologies.
5. Click on Next:
   
6. Choose Node.js.
7. Select another version if necessary.
8. Click on Next:
   
9. Choose the domain type to assign to this new site:
   1. an already acquired domain name
   2. a subdomain created from an already acquired domain name
   3. an available domain name and to order
10. Enter the domain name or subdomain.
11. Choose the advanced options if applicable.
12. Click on Next:
    
13. Choose one of the two possible approaches:
    
    1. Quick method:
       1. A pre-configured example project is automatically installed.
       2. This approach is ideal for discovering Node.js or quickly starting a functional base.
    2. Custom method:
       1. The source code can be imported via Git, ZIP archive, SSH or SFTP.
       2. You define the scripts, entry points, listening port, and necessary build commands yourself.
14. Each site has a dedicated control panel to manage the application (start, stop, restart), view the execution console, manage Node.js versions, configure domains and activate SSL certificates:
    

To go further in the configuration of your Node.js site, refer to this other guide.

Thank you for entrusting Infomaniak with the management of your storage server NAS Synology. This guide allows you to quickly use the essential functions of your new product.

Foreword

• In case of any issues, Infomaniak supportcan only answer questions regarding the hardware of Synology storage servers.
• For questions related to the use of the DSM (operating system) consult Synology help directly ; (find out more).

Manage the Synology

• What can you do with a NAS Synology?
• 10 methods to secure access to the NAS Synology
• Synology NAS data security
• Restart and reset a Synology NAS
• Perform a speed test on NAS Synology

Back up your data

• Install an SSL Let's Encrypt certificate on a Synology NAS
• Set up a Synology NAS with Time Machine

and also…

• Back up Synology with Cloud Sync on Swiss Backup (Swift)
• Back up Synology with Hyper Backup on Swiss Backup (Swift)

Extend the functionalities

• Link a domain name to Synology Infomaniak
• Create a custom MX (for Synology NAS for example)
• Set up DynDNS with a Synology NAS
• Create a private network between servers
• Synology NAS High Availability in a Swiss data center
   

and also…

• Connect a Synology NAS with a VPN
• Create a VPN in Switzerland with a Synology NAS

Click here to share a review or suggestion about an Infomaniak product.

Thank you for entrusting us with the management of your services, hoping that you enjoyed using them.

Preamble

• For most products, confirm the cancellation request by email otherwise no data will be deleted.
• Outstanding and out-of-plan charges remain due.
• A cancellation confirmation is sent to any other administrators of the Organization.
• Backups will be permanently deleted upon cancellation, making any restoration impossible.

Which product/service to cancel?

Collaborative tools

• Mail Service
• kDrive
• kSuite
• my kSuite

Web & Domains

• Domain name
• Web Hosting
  • Starter offer
• Site Creator
• Cloud Server
• SSL Certificate
• Custom Brand (custom URLs)

Cloud Computing

• VPS Cloud / Lite
• NAS Synology
• Swiss Backup
• Jelastic Cloud Server (PaaS)

Events & Marketing

• Newsletter Tool
• Guest Manager

Streaming

• Audio streaming
• Video streaming
• VOD/AOD

Close your Mail / Infomaniak user account.

Do not hesitate to share your personal experience with Infomaniak. Feedback from satisfied and less satisfied customers is useful and helps improve service quality and propose solutions tailored to needs!

This guide explains how to add two different EV or DV SSL Certificates to the same site.

Preamble

• Since it is not possible to install two SSL certificates on the same site, it is necessary to create two identical sites.

Creation of the second site

Prerequisites

• Remove any potential domain name alias from your site.

To access web hosting to add a site:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the button Add a site:
   
4. Continue without installing any tool.
5. Choose between using a domain name or a subdomain.
6. Specify the domain or subdomain name.
7. Click on Advanced options.
8. Enable (or not) the Let's Encrypt SSL certificate on the future site.
9. Check the box Set location manually.
10. Choose the same location as the main site:
    
11. Choose the same version PHP as the main site:
12. Click on the blue Next button to start creating the site.

Install the SSL certificate

Once the second site is created (any addition/modification may take up to 48 hours to propagate), you will be able to install an SSL certificate (if you chose not to install the certificate at point 8 above).

To access website management:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on SSL Certificates in the left sidebar.
4. Click on the blue button Install a SSL certificate and follow the procedure.

This guide concerns the listening information of Streaming Radio that can be exported to ACPM (formerly OJD Numérique).

Preamble

• The ACPM, Alliance for Press and Media Figures, is an independent organization in France that certifies data related to the distribution, audience, and traffic of media outlets.
• These data, recognized as the official reference, support market players in the media and advertising sectors in their analysis, comparison, and structuring of their strategies.
• Governed by its bodies composed of media professionals, ACPM ensures transparency, independence, and methodological rigor; it provides reliable certifications in line with the evolution of the media sector.
• Also, refer to this other guide about a similar service but intended for Switzerland.

Manage ACPM certification

Prerequisites

• The Organization where the Streaming service is located must be established with an address in France.
• To activate ACPM certification, please contact this service by email: equipe-ojdnumerique@acpm.fr.
• Once the contract has been established with them, contact Infomaniak support by providing the information related to your ACPM and Infomaniak contract.

To manage the activation or deactivation of the service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the name of the audio stream in question.
4. Click on Settings in the left sidebar.
5. Enable or disable the export of logs to ACPM with the toggle switch:
   ‍

This guide concerns the listening information of Streaming Radio that can be exported to Mediapulse.

Preamble

• Mediapulse, an independent organization in Switzerland, measures the audiences of radio, television, and online platforms.
• This data, recognized as the official reference, helps the media and advertising market to analyze, compare, and structure their activities.
• Overseen by DETEC through OFCOM, Mediapulse ensures transparency, independence and scientific rigor; it guarantees reliable measurements adapted to the evolution of media.
• It is possible to export your radio logs to this service.
• Also, refer to this other guide regarding a similar service but intended for France.

Manage Mediapulse certification

Prerequisites

• The Organization where the Streaming service is located must be established with an address in Switzerland.
• To activate the Mediapulse certification, please contact this service by email: info@mediapulse.ch.
• Once the contract has been established with them, contact Infomaniak support by providing the information related to your Mediapulse and Infomaniak contract.

To manage the activation or deactivation of the service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the name of the audio stream in question.
4. Click on Settings in the left sidebar.
5. Enable or disable log export to Mediapulse with the toggle switch:
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This guide explains how to update a Let's Encrypt SSL certificate for a website hosted by Infomaniak.

Preamble

• It may be necessary, following the addition or removal of aliases to a website, to regenerate a certificate to include the new domain names linked to the website.
• The dashboard will clearly indicate that one of the domains linked to the site is not included in the current SSL certificate:
  
  

Update a Let's Encrypt certificate

To access certificate management:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Click on the action menu ⋮.
4. Click on Change the certificate:
   
5. Select the type of certificate to update.
6. Click on the Next button:
   
7. Check or select the relevant domains.
8. Click on the button Install: