This guide helps identify and correct 404 errors, blank pages or websites that do not display when it is impossible to reach the hosting from your browser.

Points to check

It is strongly recommended to perform the following steps:

1. Check the Internet connection: visit a third-party site such as https://www.ch.ch or https://www.microsoft.com. If these addresses are inaccessible, contact your Internet Service Provider (ISP) as the problem comes from your connection.
2. Clear the browser cache to force the page to refresh; learn more.
3. Test the site's visibility by third parties: ask acquaintances outside your local network to test access or use the service https://downforeveryoneorjustme.com to find out if the site is down for everyone or just for you.
4. Use a proxy to simulate a connection to your site from another geographical location.
5. Check that the domain name has not expired: hosting and domain are two separate entities. Your hosting may be active at Infomaniak (check it on the Manager) while the domain has expired. Perform a WHOIS and contact the registrar if necessary.
6. Check the configuration file of your script or CMS to verify the database connection information (name, address, user and password); learn more.

If the problem persists

Please contact Infomaniak support in writing by providing the following information:

1. Name of the affected site.
2. Your public IP address at the time of testing (available on https://www.infomaniak.com/ip).