This guide explains why you might receive an automatic security email regarding your Infomaniak user account.

Preamble

• Warning: fake messages are circulating and imitating the Infomaniak security email.
• If you are unsure about the authenticity of the warning, access the Infomaniak Manager and check recent activity instead of clicking on any potentially malicious link that might be present in the fake message.

Automatic prevention messages

Connection from a new location

A security email is automatically sent when a new connection to your account occurs from a new location:

This can notably happen if you are using your browser's private browsing mode or if you are accessing your account from a new computer.

If you receive this email immediately after logging into your Infomaniak account yourself, you can safely ignore the connection warning!

Login attempt (wrong password)

A security email is automatically sent when someone enters an incorrect password after entering the email address to log in to the Manager:

See recent activities on the Manager

You can find the recent activities of the platform and configure them in the user account settings:

If you notice actions on your Infomaniak account that you do not think you performed, and/or in case of suspected intrusion:

1. Familiarize yourself with this other guide to quickly secure your tools.
2. Enable two-factor authentication on your account to enhance its protection and ensure that only you receive a unique code authorizing the connection.
3. Change the password of the Manager.
4. Change the password of the email addresses linked to Mail Infomaniak.