This guide explains how to quickly create/get a password or reset or delete the passwords of an email address from the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

Prerequisites

• Have permission to manage the password: it is possible that the Mail Service manager has removed this right from their admin account.

Add a device

Determine what you want to do precisely and for what purpose:

1. get a password to add the address to a device, an external application, etc.
2. get a password so that a third-party user can add the address to their Infomaniak Web app Mail
3. remove an address currently visible in the Infomaniak Web app Mail from a third-party user

Cases 1 & 2

To manage the password of an already associated email address:

1. Click here to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
2. Click on the action menu ⋮ to the right of the email address concerned.
3. Click on Address settings:
   
4. Click on Manage the password:
   
5. Click on Add a device:
   
6. The setup assistant opens on the MAIL section; check or select the email address concerned in the dropdown menu.
7. Select “new device” from the dropdown menu.
8. Give a description to the device.
9. Click on the Manual configuration tab.
10. Click the button to generate a password:
    
11. Enter the password to log in to your Infomaniak account if prompted.
12. The new created password is displayed, you can copy it and keep it safe (password manager for example); it will no longer be displayed afterwards.

Case 1 & 2 & 3

At any time, it is possible to manage the accesses created / used:

1. Click on the Settings icon ‍ at the top right of the interface.
2. Check or select the email address concerned in the drop-down menu of the left sidebar.
3. Click on Devices in the left sidebar.
4. Click on the device concerned:
   
5. Click on the button to disconnect the device.
6. Confirm the disconnection of the device concerned: