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Understanding Premium Support Commitment
With the Premium Support, you benefit from telephone assistance, guaranteed response time, regular updates, and priority access to technical experts.
This service is offered at an additional cost and provides advantages over standard support, which may not meet the needs of customers with higher technical requirements.
Unlike most other products offered by Infomaniak, the Premium Support offer requires a firm and definitive commitment for a minimum period of 6 months.
It is not possible to request a refund of the amount committed, even on a pro-rata basis, even if you wish to stop the Premium Support, even if you cancel your products, even if you close your user account / Organization.
A Premium Plus Support offer, for example, can be modified to a higher offer, but it is not possible to change to a lower rate offer.
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