This guide explains how to connect the Microsoft Outlook mobile app (application for smartphone or tablet iOS / Android) to an email address hosted by Infomaniak.

Introduction

• Rather than using the manual configuration below, it is recommended to use the Infomaniak Mail app (iOS / Android).
• By default, the Microsoft application is configured to analyze your data:
  

Add the email address to the application

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.
• Verify that the Mail Service is configured optimally.

To configure the email application:

1. Open the application.
2. Click on Add account:
   
3. Enter the email address to be added.
4. Click on Continue:
   
5. Click on IMAP:
   
6. Activate the toggle switch to enable advanced settings.
7. Complete the missing information.
8. Click on the ✓ icon in the top right corner.
9. If necessary, choose to add an additional account, otherwise Later.
10. That's it, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the complete email address
• Password = the one generated for the email address you want to access
• Authentication is required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible email ports and protocols (SSL / TLS, for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works fine outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides will help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• This other guide is specifically about Outlook.

… and if your Outlook is no longer working after a change of email password, refer to this other guide.