This guide covers the steps to follow when you are healthcare professionals, Infomaniak customers, and wish to comply with the HIN system.

Preamble

• The acronym HIN stands for "Health Insurance Network".
• A HIN-type email address is an address used to send confidential and sensitive messages, such as medical records or test results, between healthcare professionals who have been authorized to use them.
• These addresses are protected by additional security measures to ensure that sensitive information does not fall into the wrong hands.

Obtaining an encrypted HIN email address

For your Infomaniak email address to be HIN-compatible:

1. Click here to access the page of services offered by HIN and subscribe to their offer.
2. Contact Infomaniak support in writing as soon as a contract is concluded, clearly mentioning the email address(es) concerned (pay special attention to the domain name and its extension .com, .ch etc.).
3. Wait for HIN to notify Infomaniak and for the solution to be implemented (several hours or days).