This guide explains how to transfer to Infomaniak email addresses currently hosted by Microsoft within Microsoft 365.

Microsoft Prerequisites

• Enable the POP/IMAP/SMTP features disabled by default (need help?).

Infomaniak Prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have a quota of free addresses available or adjust it in advance if necessary.

Transferring emails from Microsoft to Infomaniak

a. Recreate the email address(es) on Infomaniak

Access the Infomaniak Mail Service and create the email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click the blue button Create an email address in the top right.
4. Enter the address (what comes before the at sign @) (e.g. contact or michelle).
5. Click the blue button Continue.
6. Select I will consult the email address alone.
7. Click the blue button Continue.
8. Enter a password.
9. Click the blue button Continue.
10. Click the blue Finish button.
11. Restart at step 3 above to recreate all email addresses identically.

b. Import mail content from Microsoft to Infomaniak

Use the assistant to copy messages and folders from your Microsoft email address to your Infomaniak email address: https://import-email.infomaniak.com:

Alternative solution: obtain an MBOX archive of your current content, then refer to this other guide to import the .mbox file to Infomaniak. Other export formats or solutions exist, refer to this other guide for an example of exporting and re-importing.

Adjust application settings

As soon as you have done what is necessary for the domain name associated with your email to work with Infomaniak, modify the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration assistant.

Learn more

• Ensure that the email is properly secured
• Copy content from other Mail providers