This guide will help you test whether the synchronization of kDrive is working correctly on your device.

Introduction

• For synchronization between your devices to work when your data on kDrive is updated (new file, edited document, etc.), it is obviously necessary that:
  • the kDrive app is open,
  • the app is up-to-date and functional,
  • you are logged in with the correct Infomaniak account.

Check if the kDrive app is running in the background

On Windows

To see if the kDrive app is running on a computer with the Windows operating system, you need to find the kDrive icon (a folder, in gray, green, or red) in the notification area.

1. If necessary, open the kDrive software installed on your computer:
   1. Click on the Start menu to open it.
   2. Search for kdrive.
   3. The search result should display the kDrive app (if not, reinstall the application).
   4. Open the kDrive app by clicking on Open or Run as administrator:
      
2. The app icon must be visible in the notification area of your computer, at the bottom right on Windows.
3. If it isn't there:
   1. Locate the small arrow (or chevron) that indicates hidden icons:
      
   2. Click on this arrow to expand the notification area.
   3. The hidden icons will then appear, allowing you to view the desired application:
      
   4. You can also check the notification area customization settings in the Windows system settings.
4. Click on the icon to access the settings and information for your kDrive synchronization:
   

On macOS

If your computer doesn't display anything new in the folder corresponding to kDrive (no synchronization):

1. Check if you see the app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and a double left-click in the taskbar on Linux).
2. If it is absent but you remember having installed the kDrive application on your computer, it is possible that it is simply not open, so search for it and launch it:
   
3. Once opened (and after completing the reconnection to your Infomaniak account if necessary), the kDrive icon appears:
   
4. A few seconds later, synchronization takes place in both directions:
   

On Android

When you import large files or multiple files into kDrive, it may take several minutes. To ensure data import, the kDrive mobile app needs to be able to continue this task when you close the application or open another one. The automatic photo backup function in kDrive may also be disrupted if the app cannot run in the background.

Due to the power management policy on some devices from certain manufacturers (especially Chinese ones), applications that are not on their whitelist may be automatically stopped, which prevents certain tasks from working properly.

It is possible to work around this problem by following the instructions available in English on the don't kill my app website at dontkillmyapp.com:

• Asus
• Huawei
• Lenovo
• Meizu
• Oneplus
• Oppo
• Samsung
• Vivo
• Xiaomi

Don't see your phone's brand? It probably means your phone isn't having any issues.