This guide details the use of a my kSuite account, with which it is important to distinguish between the Infomaniak account password and my kSuite address passwords (ik.me, etik.com, ikmail.com).

1. Sign up: creating the identifier and password

When you signed up for my kSuite, you chose an email address, which is also your login identifier, of type xxx@ik.me or xxx@ikmail.com, etc., as well as a login password:

Once registered, you can go to ksuite.infomaniak.com/mail and use the messaging:

2. Reconnection: using the identifier and password

On another computer or after reopening the browser, simply go back to ksuite.infomaniak.com/mail (or ik.me) and log back in with the information created and obtained (see point 1 above):

You will then access your messaging within the Infomaniak my kSuite interface:

3. Using the email address outside of Infomaniak

To synchronize the email address on a software / email client like Outlook or Thunderbird, or even on an iPhone or Apple Mail on macOS, you need to create an additional password (= “a device”) because the password for your Infomaniak account (points 1 & 2 above) will not allow you to configure the address outside of Infomaniak.

To add a device (= “create an additional password”):

1. Log in to your my kSuite account as in point 2 above.
2. Click on the action button ⋮ to the right of your my kSuite address.
3. Click on the settings of the email address:
   
4. Click on Manage password:
   
5. Click on Add a device:
   
6. Enter the login password if it is requested for security:
   
7. Follow the assistant according to your needs, until the creation of a new device:
   
8. The assistant, depending on your hardware, offers you the download of an Apple profile (refer to this other guide for macOS or this one for iOS) then creates a new secure password to allow synchronization via the profile.
9. To simply create a new password and configure the tool of your choice (refer to the configuration guides), click on the IMAP / SMTP tab:
   
10. You will then be able to generate a new secure password to use on your configuration: