This guide explains how to resolve issues with opening the integrated document editor in the kDrive mobile app on iOS (iPhone / iPad).

Preamble

• On iOS and iPadOS, the kDrive app uses a secure web view to launch the editor.
• If the device has active restrictions ("Screen Time" feature, parental controls, or MDM management), the operating system may block access to the technical URLs required by the editor.
• Unlike the Android version, which can use a third-party app installed, the iOS editor requires an active Internet connection; in the absence of a network, a message indicating the inability to open the editor will normally appear.

Resolve a document editing access issue

If, when you try to edit a document (Word, Excel, PowerPoint) from the kDrive app on iOS:

• A message indicates: Unable to load the document editor,
• A blank page appears and remains stuck without an error message,
• The loading spins indefinitely after pressing the edit icon (pencil)…

… then it is necessary to specifically authorize Infomaniak domains in the iOS device settings:

1. Open the Settings of the iOS device.
2. Go to Screen Time > Content & Privacy Restrictions.
3. Enable restrictions if not already done, then tap Content Restrictions > Web Content.
4. In the Always Allow section, add the following two addresses:
   • https://kdrive.infomaniak.com
   • https://onlyoffice.infomaniak.com

Once these exceptions are added, go back to the kDrive app to relaunch the document editing.