This guide explains how to troubleshoot issues with opening the document editor integrated into the kDrive mobile app on iOS (iPhone / iPad).

Introduction

• On iOS and iPadOS, the kDrive application uses a secure web view to launch the editor.
• If the device has active restrictions (the "Screen Time" feature, parental controls, or MDM management), the operating system may block access to the technical URLs required for the editor.
• Unlike the Android version, which can use a third-party application, the iOS editor requires an active internet connection; if no network is available, a message indicating that the editor cannot be opened will normally be displayed.

Troubleshooting Document Editor Access

If, when you try to edit a document (Word, Excel, PowerPoint) from the kDrive app on iOS:

• A message appears: Unable to load document editor,
• A blank page is displayed and remains frozen without an error message,
• The loading indicator spins indefinitely after you tap the edit icon (pencil)…

… then it is necessary to specifically allow Infomaniak domains in the iOS device settings:

1. Open the Settings app on your iOS device.
2. Go to Screen Time > Content & Privacy Restrictions.
3. Enable restrictions if they are not already enabled, then tap Content Restrictions > Web Content.
4. In the Always Allow section, add the following two addresses:
   • https://kdrive.infomaniak.com
   • https://onlyoffice.infomaniak.com

Once these exceptions have been added, return to the kDrive application to resume editing the document.