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Copy Swisscom Mail Content (Custom Domain) to Infomaniak
This guide explains how to transfer to Infomaniak email addresses currently hosted by Swisscom, which is ending its hosting offer in May 2024. Additionally, Infomaniak is offering the first year of Web + Mail hosting for free (learn more)!
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Swisscom Prerequisites
- If necessary, make note of the specific email addresses you have with Swisscom to avoid forgetting any. To do this:
- Log in to the Control Panel HCP of Swisscom (login.hostcenter.com) from a web browser like Brave or Firefox
- Click on Manage Account
- Click on Email Account:
- Your current email addresses will be displayed at the bottom (click on Edit to the right of an email address to update its password in case of forgetting):
Infomaniak Prerequisites
- Have a Mail Service on your Infomaniak Manager
- Have available free email address quotas or order them if necessary:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon at the top right of the interface (or navigate using the left side menu, for example)
- Choose Mail Service (universe Collaborative Tools)
- Click on the name of the relevant item in the displayed table
- Click on the shopping cart icon at the top right:
Transferring Emails from Swisscom to Infomaniak
If you get stuck at a specific step, don't hesitate to contact Infomaniak support to get the necessary help to continue the process.
a. Recreate the Email Addresses on Infomaniak
Access the Infomaniak Mail Service and create the email addresses:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon at the top right of the interface (or navigate using the left side menu, for example)
- Choose Mail Service (universe Collaborative Tools)
- Click on the name of the relevant item in the displayed table
- Click the blue Create an Email Address button at the top right
- Enter the address (what comes before the @ symbol) (e.g., contact or michelle)
- Click the blue Continue button
- Select I will check the email address by myself
- Click the blue Continue button
- Enter a password
- Click the blue Continue button
- Click the blue Finish button
- Repeat from step 5 above to recreate all email addresses identically
b. Import Email Content from Swisscom to Infomaniak
Access the Infomaniak Mail Service and import your emails:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon at the top right of the interface (or navigate using the left side menu, for example)
- Choose Mail Service (universe Collaborative Tools)
- Click on the name of the relevant item in the displayed table
- Click on the chevron on the right side of the blue Create an Email Address button
- Click on Import Emails (direct link)
- Click on Import my emails into a single email address
- Enter the existing email address at Swisscom
- Enter the password for this email address
- Click on Advanced Settings
- Enter
mail.hostcenter.com
in IMAP Server Address - Enter
993
in IMAP Port - Enable SSL and disable TLS
- Click the blue Validate and Continue button
- Enter the email address (which was recreated at Infomaniak in step a.6 above)
- Click the blue Import Emails button
- The import starts and runs in the background, an email is sent once the import is completed
- Repeat from step 5 above to import the remaining email addresses
Adjust Email Software Settings
As soon as you make the necessary adjustments to have the domain name associated with your email working with Infomaniak, modify the settings of the email software you use so that they connect correctly to Infomaniak servers: follow the configuration wizard.
Learn More
- Ensure that your email is properly secured
- Copy content from other Mail providers
- Swisscom data migration guide