This guide explains how to copy the content of one or more Infomaniak email addresses (all emails, folders, subfolders, in short, the entire structure of your mailbox) to one or more of your other existing addresses also with Infomaniak (regardless of the Mail Service), thanks to the Infomaniak import tool!

Preamble

• The operation does not affect the data already present on the destination address, nor that of the source address.
• The entire mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates are managed: identical content will only be copied once.
• If necessary, refer to this other guide to import messages from an external email provider other than Infomaniak.

Copy emails from one account to another

Prerequisites

• Add a device password to the source address (the one whose content needs to be retrieved):
  • The password for logging in to the Infomaniak account with the same name is not the one expected.
  • You need a password specific to the email address in question = a device password:
    
• The destination email address must be linked to the user (= the Infomaniak account) you are using.

Then, to import the email content:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account on the Organization of your choice; indeed, the import will be to one of the email addresses linked to the Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on single import.
4. Fill in the left field with your starting email address (whose content is to be copied).
5. Fill in the right field with the password of this same source email address (see prerequisites above).
6. Click on Confirm:
   
7. If necessary, enter a second email address to be imported at the same time:
   
8. Choose which email address to import the emails to; the drop-down menu lists the email addresses currently linked to your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged in to:
   
   1. It is obviously impossible to copy emails to the same address as the source:
      
9. After selecting the desired destination address from the list, click the blue Import Emails button:
   
10. The copy process begins. You can wait and see the result on the page once the import is complete, or close the window (the import continues in the background and tracking is available - see below):
    
11. A confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, mentioning the number of messages copied:
    
12. Tracking is available in the destination email settings, on the Web app Mail (online service ksuite.infomaniak.com/mail) only:
    
13. Tracking allows you to see the history of imports for the concerned address:
    

Copy the contents of multiple Infomaniak addresses in bulk

Prerequisites

• Add a device password to each Infomaniak source address (those whose contents need to be retrieved).
  • The password for logging in to the Infomaniak account with the same name is not the one expected.
  • You need a password specific to each of the concerned email addresses = one device password per address.
• The destination email addresses must be linked to the user (= the Infomaniak account) you are using.

To import the contents of multiple Infomaniak email addresses (maximum 25 at a time) to one or more destination email addresses:

1. Click here to access the bulk import tool (online service https://import-email.infomaniak.com).
2. Click on the advanced mode: Import multiple email addresses from a CSV file (format .csv).
3. Download the example CSV template:
   
   • The template is in this format: source-email@domain.com;sourcePassword;imap.source-host.com;sourcePort(993);sourceSsl(1or0);dest-email@domain.com
   • This means in the present case: source email address; source email password; mail.infomaniak.com; 993; 1; destination email address all without spaces (example below)
4. Edit the csv file to create one with the necessary information for copying (see prerequisites above):
   
5. Upload the file using the Select a CSV file button:
   
6. Once the file is uploaded to the tool's page, correct any errors, then click Import:
   
7. The copy process begins. You can wait and see the result on the page once the import is complete, or close the window (the import continues in the background and tracking is available - see below).
8. A confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, mentioning the number of messages copied.
9. Tracking is available in the destination email settings, on the Web app Mail (online service ksuite.infomaniak.com/mail) only.
10. Tracking allows you to see the history of imports: