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Resolve a connection issue with a Windows instance
This guide concerns the recovery of a Windows image password (any version) on Public Cloud.
Connecting to the Windows instance
By default, the username is Administrator.
The password, on the other hand, is generated during the first startup sequence of the instance.
If you are unable to establish the first connection to your Windows instance, you need the private key used during the deployment process. Enter this command to install or check that nova-client is installed:
pip3 install python-novaclientThen to recover the instance password:
nova get-password <INSTANCE_ID> <PRIVATE_KEY_FILE>Refer to the official documentation.
Also, be aware of any ongoing issues on status.infomaniak.com.
For Public Cloud specifically, the list of scheduled maintenance and ongoing issues is available at status.infomaniak.cloud.