Knowledge base
1000 FAQs, 500 tutorials and instructional videos. Here, there are only solutions!
Discover the technical account manager (Premium Support)
This guide details the role of the Account Manager and the Technical Account Manager, professionals you can refer to if you have subscribed to the Premium Support (Pro Support for one / Enterprise Support for both managers).
IT professionals
The contact details of the responsible person are mentioned on your Manager.
This is not necessarily the person who will directly respond to your support requests. The manager is more responsible for managing the technical relationship between Infomaniak and yourself.
He will work with you to understand your technical needs, help solve your problems, coordinate efforts with the company's internal teams, provide regular updates on the status of projects and accounts, and propose technical solutions and strategies to help you optimize your use of the products or services offered by Infomaniak.
He will also serve as a point of contact for more complex issues or specific support requests, working with the technical support teams or other Infomaniak technical experts to provide solutions.
Link to this FAQ:
Has this FAQ been helpful?